Technical Support Analyst

We are seeking a Technical Support Analyst with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.

Key Responsibilities

• Provide first-line technical support to clients using Coligo’s core banking solutions.
• Troubleshoot application, API, and database-related issues.
• Resolve incidents efficiently while ensuring minimal disruption to client operations.
• Act as a domain expert to understand client issues in a business context.
• Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.
• Conduct client training and workshops as needed.
• Assist in system deployment, configuration, and release management (both onsite and offsite)

Required Skills & Domain Expertise

• Strong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows.
• Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance.
• Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging.
• Exposure to fintech applications and support environments.
• Excellent communication skills for client interaction and internal coordination.
• Problem-solving mindset with the ability to handle pressure and multitask.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1–3 years of experience in technical support with exposure to BFSI or fintech platforms.
• Knowledge of mobile app support (Flutter) or web platforms is a plus.

What We Offer

• Opportunity to be part of a product-driven fintech scale-up.
• A collaborative and flexible work environment.
• Exposure to modern tech stacks and client-facing responsibilities.