Technical Sales Coordinator

Company: Allmarc Industries Pvt. Ltd. (Part of Allmarc Group – Engineering, Scaffolding, Formwork & Renewable Solutions)Location: Ahmedabad, GujaratDepartment: Sales & Business DevelopmentReporting To: Chief Managing Director / AVP – Sales

Role Objective

To provide comprehensive technical and administrative support to the Sales & Business Development team by coordinating sales operations, preparing technical-commercial proposals, managing customer communication, and ensuring accurate execution of sales orders in line with Allmarc’s engineering, scaffolding, formwork, and fabrication solutions.

Key Responsibilities (JD)

Sales Coordination & Order ManagementRespond to customer inquiries; prepare and issue accurate quotations and sales orders.Coordinate design, production, and logistics to meet delivery and quality targets.Maintain and update customer and order records in CRM/ERP promptly.Technical & Commercial SupportPrepare technically accurate proposals, BOQs, and tender documents for submission.Assess client requirements and recommend appropriate Allmarc solutions.Ensure proposals comply with technical standards, client specifications, and regulations.Client Relationship & CommunicationAct as primary contact for quotations, follow-ups, and order-status updates.Conduct timely follow-ups and resolve client queries to maintain satisfaction.Coordinate pre- and post-sales activities to ensure smooth handovers.Documentation & ComplianceMaintain sales orders, contracts, and approvals in accordance with ISO 9001:2015.Track sales pipeline, report on order closures, and provide revenue forecasts.Support HR/Admin in aligning sales documentation with company policies and statutory requirements.

Key Result Areas (KRA)

Timely preparation & submission of quotations/proposals.Accuracy in BOQs, costing sheets, and technical-commercial offers.Effective coordination between client, sales, design, and production teams.Customer satisfaction index (response time, complaint resolution).Documentation accuracy & compliance with ISO and statutory standards.

Key Performance Indicators (KPI)

Quotation Turnaround Time: 90% of client quotations prepared within 24–48 hrs.Order Accuracy: 100% error-free entry of Sales Orders in ERP.Follow-up Efficiency: Minimum 85% client follow-ups completed as per schedule.Client Satisfaction: ≥ 90% positive feedback on service responsiveness.Revenue Support Contribution: Minimum 20% of proposals successfully converted to confirmed orders.Documentation Compliance: 100% adherence to ISO, legal, and company policies.Skills: sales,documentation,quotations,communication,formwork,revenue