Technical Program Manager

ABOUT US:

Spyne is revolutionizing automotive retail with Generative AI, and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.

Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling rapidly

- 5X revenue growth in 15 months, now gunning for 3-4X more this year

- Launched industry-first AI Image & 360° solutions

- Expanding aggressively in the US & Europe

- Next up? A full GenAI Automotive Retail Suite

Read more about us:

- Studio AI Product - t.ly/4tZmV

- SmartView (Vini Teaser) - t.ly/Z6QwM

Public links (Explore more across the web yourself as well):

- Spyne raises $16 Mil!

- Check out these as well - New Office, One of the podcasts, Dave as Head of US Sales

ABOUT THE ROLE?

Spyne’s Customer Success org sits at the center of retention, expansion, and long-term growth. As our product suite expands and customer complexity increases, we need strong program ownership to ensure customers go live smoothly, adopt deeply, and grow with us. This role exists to bring execution discipline to Customer Success. You’ll own cross-product programs spanning onboarding, implementation, adoption, churn reduction, and expansion. You’ll work closely with CS, Product, Engineering, Sales, and Leadership to ensure customer outcomes don’t get lost in complexity.

● Bring structure to how we onboard, implement, and scale customers across products.

● Track and drive execution of CS programs across Studio AI, Vini, and upcoming platform modules.

● Identify risks early - churn, adoption gaps, implementation delays and drive closure.

● Ensure Customer Success scales without chaos as revenue and customer count grow.

Location: Gurgaon (In Office)

Reports To: VP, Customer Success

Function: Customer Success

ROLE OWNERSHIP

You’ll own…

● End-to-end tracking of Customer Success programs across multiple products.

● Implementation and onboarding programs — timelines, dependencies, and readiness.

● Cross-functional alignment between CS, Product, Engineering, and Sales.

● Churn management programs: identifying root causes, tracking corrective actions, and ensuring follow-through.

● Expansion and growth programs: upgrades, cross-sell, and rollout of new products to existing customers.

● Customer Success analytics: dashboards, metrics, and insights that drive action.

● Standardising playbooks and execution rhythms across regions and segments.

● Clear communication to leadership on risks, blockers, and customer health trends.

Success definition in 6-12 months

● Predictable, repeatable onboarding and implementation across products

● Reduced time-to-value for new customers

● Clear visibility into customer health, risks, and expansion opportunities

● Lower churn driven by early risk detection and disciplined follow-through

● Strong collaboration between CS, Product, and Engineering

● CS teams spending more time with customers, less time firefighting

● Leadership has clean, data-backed visibility into retention and expansion drivers

JOB REQUIREMENTS

Key experience…

● 4-6+ years in Program Management, Customer Success Operations, or Technical Program roles.

● Strong experience working with Product, Sales and Customer facing teams in B2B SaaS.

● Exposure to onboarding, implementation, and post-go-live customer journeys.

● Ability to work with product and engineering teams on customer-impacting programs.

● Strong analytical mindset — comfortable working with data, metrics, and dashboards.

● Experience operating in fast-growing SaaS companies is a strong plus.

You’ll thrive if…

● You enjoy bringing order to messy customer problems.

● You’re proactive about risks and don’t wait for churn to happen.

● You can hold teams accountable without authority.

● You’re comfortable balancing customer urgency with internal constraints.

● You care deeply about retention, expansion, and long-term customer value.

WHY JOIN SPYNE?

● Play a critical role in scaling Customer Success for a global AI company

● Direct impact on retention, expansion, and revenue growth

● Work closely with Product, Engineering, Sales, and Leadership

● Solve real customer problems at scale

● Fast-paced environment with strong ownership and learning velocity