Job
Description
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. KEY OBJECTIVE: Chubb’s Infrastructure organization has responsibility for the coordination, development and support of all activities related to the production, operations and engineering of Chubb’s core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end user computing, services and support. MAJOR RESPONSIBILITIES: This position is responsible for providing management oversight and coordination of IT operational activities for Chubb’s Infrastructure as it relates to job scheduling, AUTOSYS Systems analysis, design and administration. Specifically, the AUTOSYS Lead Administrator will have accountability for managing people resources within the Technology Operating Center. The candidate in this role will be accountable to: Provide oversight and direction on issue management and the development of processes and procedures to ensure effective support coordination and tracking of these activities across the broader team Provide application and system support for several internal departments. Develop Autosys training program and implement process to train developers, admin, scheduling, and operations staff . Create and manage UNIX and Windows directories and files for application groups. Create and maintain UNIX ACL and set up security for application teams. Create UNIX and Windows scripts that call various executables and utilities. Proactively identify, troubleshoot, and correct production and non-production issues in batch, scripts, and application before they occur. Serve as Technical Architect tasked with the business goal to upgrade Autosys and its components in two different environments running Windows and Linux OS and Oracle and MSSQL across physical, virtualized, and cloud environments. Plan and implement Technical Solution, Architectural Needs, Upgrade Considerations, Cutover Plan, Users Training Requirements and Upgrade Autosys and its component from 11.3.6 SP8 to R12.1 including conversion from Windows to Linux and SQL DB to Oracle DB. Develop and maintain documentation and standards for CA Autosys for UNIX and Windows users. Build relationships with internal technical & business stakeholders, and external vendors and take ownership of resolution engaging all key stakeholders In addition to the above, the Incident Lead Manager will be working closely various Infrastructure Managers/Leaders within North America and EMEA in bringing resolution to high Priority/Severity tickets/issues. Further responsibilities include providing expertise in technology support and analysis from an incident perspective, as it relates to day to day business functions, project coordination for infrastructure deployments, vendor partner activities, communication development for operational related activities, and driving resolution to infrastructure related issues impacting the end user community. This role requires being proficient with the Service Now ITSM tool. The following are additional key responsibilities. Within each of these functions, the candidate will work closely with North America Infrastructure Managers in accordance with the associated governance processes. Technology Support Is a member of the Batch Scheduling Group within the Technology Operating Center. Familiar with various technology platforms including Mainframe, Open Systems, Windows and Linux Familiar with architecture of On-Prem as well Cloud Infrastructure processing. Dealing with High Priority issues on a day to day basis and learning from each. Interaction with appropriate vendor partners ensuring awareness of new feature/functionality is reviewed and implemented as required. Compliance Accountable for adhering to compliance and audit related needs. Service Excellence Accountability for ensuring IT service delivery restoration in a timely manner. Participant in clear, concise communication and providing management with necessary updates in a timely manner. Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas. IT Partnership Leverages the broader IT organization to communicate and deliver business value. Facilitates business discussions that position IT to meet the on-going needs of business partners. QUALIFICATIONS: Bachelor’s degree or equivalent experience. IT professional with 3-5 years of broad infrastructure, operational, compliance and/or security experience. Experience with project management and/or business analysis skills. Strong interpersonal skills with demonstrated commitment to providing superior customer service. Good verbal and written communication skills required. Action and closure oriented; results driven (this is critical). Advanced organizational skills including the ability to perform various activities concurrently. The ability to develop and maintain strong relationships throughout the organization. Ability to work independently while demonstrating strong collaboration skills in a team environment. Ability to independently plan, manage and complete all aspects of assigned projects, delegating where appropriate. Insurance/Business acumen. Experience with Cloud infrastructure and platforms will be an asset. ITIL experience/certification beneficial.
