Technical Business Analyst

This position is ON-SITE Working in the office 5 days / week.

You'll be well placed in our dynamic and friendly Development Team.

Situated in the prestigious Silver Utopia Building, Chakala,

Andheri East, Mumbai – 400099, Maharashtra

Overview of the position

The Technical Business Analyst:

• Is an integral part of Ziksu’s Business operations, product, and IT team.
• Plays a pivotal role within Ziksu's technology and digital payment innovation team, contributing to the strategic direction and execution of technology initiatives.
• Makes substantial contributions through technical expertise and strategic planning, with a special focus on expanding and enhancing our lending product portfolio.
• Drives the innovation of new features and functions for user-centric mobile payment applications, including advanced lending solutions tailored to meet diverse customer needs.
• Analyzes and strategizes app screen designs and user experience workflows, ensuring our digital banking services are intuitive and accessible.
• Engages in collaborative testing and integration of digital payment solutions, including seamless lending processes.
• Is a key player in a highly innovative, dedicated, and performance-driven team, striving for engineering excellence in delivering world-class digital banking experiences.
• Aligns with team excellence and dedication, valuing team input and actively seeking management feedback for continuous improvement.
• Demonstrates a strong commitment to fostering a culture of innovation, collaboration, and customer-focused product development, especially in the realm of digital lending.

Requirements of the position

The incumbent is expected to:

• Operate within Ziksu’s framework, policies, and procedures, ensuring effective transparency and accountability in all activity.
• Work collaboratively with staff in other departments to foster a compliance culture, achieve common goals and best practice.
• Communicate effectively, with staff, at all levels across the organisation.
• Demonstrate initiative, autonomy, analytical problem-solving skills, and alignment with Ziksu’s strategic objectives. 
• Demonstrate a strong customer focus, always.
• Consider Ziksu’s objectives first when undertaking all duties, ensuring zero tolerance to non-compliance.
• Model integrity, professionalism, and respect in all interactions.
• Champion a compliance culture.
• Demonstrate exceptional research, conceptual and risk management skills.
• Actively participate in providing innovative solutions to strategic and complex issues.
• Display a well-developed knowledge and understanding of the legislative framework, standards, risk management and best practice methodologies relevant to financial compliance.
• Support organisational change and continuous improvement by actively contributing to achieve Ziksu’s vision, mission, and priorities.

Role specific responsibilities

• Work closely with the Chief Information Technology Officer (CITO) to strategize and plan digital payment app features and functionalities, with an emphasis on integrating innovative lending products.
• Lead the development of initial Layout, Message, and Experience (LME) - Learning Management System (LMS) for enhancing customer user experience, particularly focusing on the lending product journey from application to disbursement.
• Develop and implement strategies for new lending products, focusing on creating competitive and user-friendly solutions that cater to a broad spectrum of financial needs.
• Review, finalize, and maintain a version audit for app screens, ensuring alignment with the LME - LMS workflow chart, with a keen focus on the lending modules to ensure compliance, user-friendliness, and market competitiveness.
• Collaborate extensively with management, developers, copywriters, UX designers, and external partners to drive business growth, develop strategic partnerships, and expand the lending portfolio.
• Spearhead initiatives to integrate seamless payment technologies like Indian UPI and Australian PayID, with a particular emphasis on enhancing the lending experience through innovative payment solutions.
• Conduct market research and analysis to identify trends and opportunities in the digital lending space, translating insights into actionable strategies to capture market share and meet consumer demands.
• Participate in the creation and execution of Ziksu's business and strategic plans, policies, practices, and procedures, with a significant focus on growing the digital Payments and lending business and achieving financial inclusion.
• Engage in various meetings and presentations, bringing innovative ideas and business opportunities to the table, especially related to digital payments and lending, and actively participating in the company's strategic planning and development processes.

Qualifications & experience:

• Master’s Degree in Finance and ICT with minimum 3 years’ Technical operation and finance experience.
• Previous banking and financial services experience is mandatory.

You MUST ANSWER the QUESTIONS attached and PROVIDE YOUR RESUME. Please note: Preference will be given to availability for an IMMEDIATE START (within 7 Days).

For any queries, please reach out to work@ziksu.com