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Technical Business Analyst

Technical Business Analyst

WeMakeScholars

1 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform:

Apply

Skills Required

technology documentation support communication development management onboarding content analysis capture reports planning coordination collaboration workflow data

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Hyderabad, Telangana, India

Salary:

10 LPA

Employment Type:

Full Time

About The Organisation

At WeMakeScholars, we bridge education and technology to empower students worldwide. To strengthen the link between our technical and operational teams, were looking for a tech-savvy Business Analyst who thrives at the intersection of product, documentation, and support operations. This role is perfect for someone who enjoys translating complex ideas into clear workflows, ensuring smooth communication across teams, and driving product development forward with precision.

:

1. Documentation & Knowledge Management

Own the creation and upkeep of technical and product documentation, making sure its clear, concise, and always up to date.
Translate technical workflows into easy-to-understand guides for internal teams.
Build onboarding and reference content that empowers both technical and non-technical colleagues.

2. Product Requirement Gathering & Analysis

Work closely with the founders on a daily basis to discuss product plans, clarify requirements, and align on priorities.
Collaborate with the Product Manager to capture and refine feature requirements, document functional specs, and update product roadmaps.
Track bug reports, feature requests, and feedback loops to ensure nothing falls through the cracks.
Participate in sprint planning, daily stand-ups, and product reviews to ensure alignment between business needs and tech execution.

3. Tech Support Communication & Insights

Manage the Tech Support inbox and act as the first line of coordination for technical queries.
Ensure timely triaging, follow-up, and closure of issues while maintaining a professional, supportive tone.
Spot patterns and recurring issues from support tickets and share actionable insights with the tech/product teams.

4. Cross-Functional Collaboration

Act as the bridge between developers, QA, support, and operations, ensuring smooth communication and workflow alignment.
Be the go-to person for understanding how internal systems and product functionalities work.
Facilitate seamless knowledge transfer across teams, reducing dependency bottlenecks.

Requirements:

1 year of experience in a technical/business analyst or IT support-related role.
Excellent communication skills written and verbal.
Strong interpersonal and collaboration skills.
Basic understanding of data concepts (databases, APIs, etc.) is a plus.

Additional Information:

Immediate joiners preferred
In-office job.

CTC:

CTC is Flexible & will be decided after the final round based on your performance.

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Technical Business Analyst