Technical Architect

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Job Summary:

Technical ServiceNow Architect

Key Responsibilities:

• Architect and design complex ServiceNow solutions across

  ITSM, ITOM, ITAM, CSM, HRSD

  , or other modules as per client needs.
• Serve as the technical lead on ServiceNow projects, ensuring adherence to platform best practices and standards.
• Lead platform upgrades, migrations, and integrations with external systems (e.g.,

  Azure AD, Jira, SCCM,

  SAP).

• Define and maintain a ServiceNow architecture blueprint and oversee overall platform governance.
• Build and enforce ServiceNow development standards, patterns, and reusable components.
• Collaborate with stakeholders, business analysts, and developers to define requirements and technical solutions.
• Design, configure, and customize workflows, business rules, client scripts, UI policies, and integrations.
• Troubleshoot performance issues, conduct root cause analysis, and optimize the platform.
• Guide and mentor junior developers and administrators on best practices.
• Participate in pre-sales activities, technical workshops, and proof-of-concepts when required.

Required Skills & Experience:

• 8+ years of overall IT experience, with 5+ years in ServiceNow development and architecture.

• Strong hands-on experience across multiple ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Catalog, HRSD, etc.)

• Deep understanding of ServiceNow platform architecture, scoped applications, and integrations (REST, SOAP, MID Servers).

• Proven experience with CMDB data model, CI class mapping, and integrations using Discovery or third-party tools.

• ServiceNow scripting expertise (JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, Script Includes).

• Experience implementing ITOM (Discovery, Event Management, Service Mapping), SAM, or HAM is a strong plus.

• Knowledge of Agile methodologies, DevOps practices, and CI/CD for ServiceNow deployments.

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist (any module) and/or Certified Application Developer preferred.

• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

• Experience working in large enterprise environments or with MSPs/consulting firms.
• Familiarity with cloud infrastructure (Azure, AWS) and enterprise architecture.
• Exposure to Governance, Risk, and Compliance (GRC) or Security Operations (SecOps) is a plus.
• ITIL v3/v4 Certification is an added advantage.

manisha.vemula@vriba.com