Posted:2 weeks ago|
Platform:
Remote
Full Time
Coordinate with onshore and offshore stakeholders to align on priorities, risks, and resolutions.
Manage and mentor offshore delivery teams, including team leads and individual contributors.
Oversee resource allocation, workload balancing, performance management, and training plans.
Track portfolio-level metrics including profitability, resource utilization, and delivery performance.
Drive customer satisfaction, renewal rates, and identify opportunities for upselling or service expansion.
Bachelor’s degree in IT, Engineering, Business, or related field; PMP and/or ITIL certification preferred. 8+ years of experience in IT service delivery or operations, with at least 5 years managing teams.
Demonstrated experience managing delivery across multiple accounts, projects, or service lines.
Excellent leadership, stakeholder management, and communication skills.
Exposure to cloud environments (AWS, Azure), enterprise applications (e.g., SAP, ServiceNow), or ITSM platforms. Experience working in Agile, DevOps, or hybrid delivery models.
Prior experience with contract governance, change control and managed services
delivery.
Vriba Solutions
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