Techberryinfotech - Monitoring Head - APM

Description

About the job :

Key Responsibilities

Strategy and Technical Leadership :

• Define and execute the long-term enterprise strategy for Observability, covering APM, Real User Monitoring (RUM), Synthetic Monitoring, Infrastructure Monitoring, and AIOps adoption.
• Serve as the organizational Subject Matter Expert (SME) for Dynatrace, overseeing its large-scale deployment, configuration, administration, and integration across various environments.
• Guide teams in advanced configuration of monitoring solutions, including custom dashboards, business transactions, alerting policies, and extensions to satisfy complex business and SRE requirements.
• Define best practices for monitoring modern cloud-native architectures, including AWS/Azure services, Kubernetes clusters, and microservices.
• Oversee the administration and maintenance of all monitoring platforms, including Dynatrace, AppDynamics, New Relic, Splunk, and integrations with ITSM tools like ServiceNow.
  

Team Management And Operations

• Lead, mentor, and manage a team of APM/Observability Engineers, promoting technical excellence, accountability, and continuous improvement.
• Be responsible for performance reviews, talent development, hiring, and providing tool-based training and knowledge transfers to team members.
• Establish and enforce ITIL-aligned operational processes for monitoring administration, platform upgrades, patching, incident response, and SLA adherence.
• Drive a proactive culture by championing the use of monitoring data (metrics, logs, traces) for deep performance analysis, incident prevention, and efficient Root Cause Analysis (RCA).
• Ensure the team operates effectively within an Agile framework, managing sprint goals, project deliverables, and complex operational tasks and Governance :
• Collaborate closely with development, infrastructure, and business teams to successfully onboard and hand over new monitoring solutions for critical applications.
• Manage licensing, billing, tool renewal processes, and user access management for monitoring tools.
• Ensure all technical procedures, architectural designs, and user guides are documented and maintained as part of governance standards.
  

Required Qualifications

• Experience : 10 to 12 years of overall experience in IT Operations, Application Performance Management (APM), or Observability Engineering.
• Leadership : Demonstrable experience in managing, leading, and mentoring technical engineering teams.
• Core Technical Skills : Mandatory strong hands-on expertise with Dynatrace (SaaS or Managed) is essential.
• APM Tooling : Strong knowledge of other APM tools such as AppDynamics and New Relic.
• Platforms : Strong working knowledge of Linux and Windows OS, Cloud concepts, Splunk, and ITSM integration (ServiceNow).
• Education : Bachelors or Masters degree in Computer Science, Engineering, or a related field.
  

Preferred Certifications (Highly Valued)

• Dynatrace Professional, Associate, or Expert Certifications
• AppDynamics Certified Implementation Professional
• New Relic Full Stack Observability Practitioner
• ServiceNow Certified System Administrator