Tech Support Specialist

Job Description

Job Description Expected to provide hands-on technical support, troubleshooting, and maintenance services for all technology-related issues within the organization. They will be responsible for assisting in the installation, configuration, and upgrading of hardware and software systems. In addition to that, they will provide training to users, work on system security, and ensure that the company’s technology infrastructure is efficient, secure, and scalable. Key Responsibilities Infrastructure Management: Assist in managing IT infrastructure, including servers, networks, and storage devices.Software Installation and Upgrades: Ensure the timely installation, configuration, and upgrade of software applications and systems.System Maintenance: Install, configure, and maintain hardware and software systems to ensure optimal performance.Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to end-users.Security Management: Implement and monitor security measures to protect the company’s data and systems from breaches and other threats.Documentation: Maintain technical documentation, user manuals, and system configurations to ensure efficient operations.Training and Support: Provide training and support to employees regarding the use of technology and software tools.Collaboration: Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions.Monitoring and Optimization: Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance.Create a Laptop image for OP, install it on a new laptop, and maintain it.Assist in laptop issues across OP.Monitor OP mailbox for outgoing and incoming mail. Skills And Qualifications Technical Expertise: Strong understanding of various operating systems, hardware, software applications, and networking protocols.Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify and resolve technical issues quickly.Security Awareness: Familiarity with cybersecurity practices and tools to safeguard systems and data.Communication Skills: Ability to explain technical concepts to non-technical users in a clear and accessible manner.Project Management: Experience in managing or assisting with IT projects, including system upgrades and migrations.Certifications: Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required. Education And Experience Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Experience: Typically 5+ years of experience in IT support. Preferred Qualifications Experience with cloud computing and services (e.g., AWS, Azure).Familiarity with virtualization technologies (e.g., VMware).Experience with coding or scripting languages such as Python, Bash, or PowerShell. Benefits Health Insurance, Accident Insurance.The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities Participate in OrangePeople monthly team meetings, and participate in team-building efforts.Contribute to OrangePeople technical discussions, peer reviews, etc.Contribute content and collaborate via the OP-Wiki/Knowledge Base.Provide status reports to OP Account Management as requested. About Us OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.