Tech Support Specialist

As India's leading after-sales service provider, Onsitego offers a range of services including Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for electronic devices and home appliances. With a commitment to delivering exceptional customer experiences, we have achieved the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are accessible through retail stores and online marketplaces. Join us on our mission to enhance the lives of device users nationwide by becoming a part of our dynamic team. Role: Technical Support Experts Responsibilities: - Assist customers in resolving common technical issues and provide guidance on optimizing product usage. - Conduct training sessions for customers on newly purchased products. - Utilize persuasive skills to understand customer needs and effectively promote our Warranty plans. - Present our offerings to customers at the store level. - Use our knowledge base (Knowmax) to address customer queries and update the database with new solutions. Desired Candidate Profile: - Prior experience with the latest technologies and Modern Trade Store operations. - Proficient in providing Face-to-Face customer support. - Strong communication skills in English and Hindi. - Sound troubleshooting abilities for various products and familiarity with system and internet usage. For more information, visit our website at www.onsitego.com. Join us in creating "WOW" experiences for millions of device users across the country.,