Tech Support Specialist

Role Overview: As a Technical Support Specialist within the CDO EICS Networks team at Nokia, you will play a crucial role in ensuring the reliability and performance of global Wireless LAN and connectivity services. Your expertise in WLAN design and advanced troubleshooting will be key in transitioning towards a hybrid network, enhancing service delivery for IT Wireless network solutions. Key Responsibilities: - Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. - Analyze and resolve complex production network issues to ensure reliable service operation for IT Wireless network services. - Administer service requests, execute network changes, and manage escalated incidents end-to-end. - Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. - Identify root causes of network incidents, develop preventive actions, and adhere to change management processes. - Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. - Mentor junior team members, stay updated on industry trends in network security technologies, drive results, and foster a strong customer focus in a global team environment. Qualifications Required: - Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent. - 12+ years of experience in network services within complex environments. - Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers. - Proficiency in authentication protocols like RADIUS, TACACS, and LDAP. - Strong problem-solving skills, attention to detail, familiarity with ITIL processes, and network technologies (TCP/IP, VRRP, etc.). Additional Company Details: Nokia offers continuous learning opportunities, well-being programs to support mental and physical health, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.,