Team Leader - Tele Calling

Refex

2 - 3 years

4 - 7 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

team management customer service crm software sales crm cold calling pivot table business development vlookup b2c sales inside sales client relationship management team leading lead generation outbound sales telecalling telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to lead our telecalling team, with 2-3 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in team management and excellent communication skills.

Roles and Responsibility

Manage and supervise a team of telecallers to achieve sales targets and provide exceptional customer service.
Develop and implement effective strategies to improve team performance and productivity.
Conduct regular training sessions to enhance team members' skills and knowledge.
Monitor and analyze team metrics to identify areas for improvement and optimize processes.
Collaborate with other departments to ensure seamless operations and alignment with business objectives.
Foster a positive and inclusive work environment that promotes teamwork and employee growth.

Job Requirements

Proven experience as a Team Leader or similar role in a fast-paced call center environment.
Strong leadership and management skills, with the ability to motivate and inspire team members.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a dynamic and rapidly changing environment while maintaining composure and professionalism.
Proficiency in using CRM software and other relevant tools to track progress and performance.
Strong analytical and decision-making skills, with the ability to think critically and creatively.

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