Team Leader

Job Title: Team Leader – Inside Sales

Department: Sales
Location: Gr. Noida West
Reports To: Sales Manager / Head of Sales

Job Summary:

The Inside Sales Team Leader will be responsible for managing and guiding a team of inside sales executives to achieve revenue targets. This role involves overseeing day-to-day operations, monitoring performance metrics, ensuring customer satisfaction, and driving continuous improvement in sales efficiency and conversion rates.

Key Responsibilities:

• Team Management & Leadership
• Lead, train, and motivate a team of inside sales representatives.
• Set clear sales goals and KPIs for the team.
• Conduct daily/weekly performance reviews and provide feedback.
• Foster a high-performance, target-oriented work culture.
• Sales Strategy & Execution
• Drive end-to-end inside sales operations — from lead generation to deal closure.
• Plan and implement sales strategies to meet or exceed targets.
• Analyze customer needs and provide suitable product/service recommendations.
• Coordinate with marketing to optimize lead flow and conversion.
• Performance & Reporting
• Track team performance using CRM tools and Excel dashboards.
• Maintain accurate records of daily activities, calls, and conversions.
• Prepare weekly/monthly reports for senior management.
• Customer Relationship Management
• Ensure high levels of customer satisfaction and retention.
• Resolve escalated customer issues promptly and professionally.
• Collect customer feedback for continuous improvement.
• Training & Development
• Identify training needs and conduct skill enhancement sessions.
• Support team members in improving communication, negotiation, and closing skills.

Required Skills & Competencies:

• Strong communication, leadership, and motivational skills.
• Proven track record in meeting or exceeding inside sales targets.
• Hands-on experience with CRM tools (e.g., HubSpot, Zoho, Salesforce).
• Excellent analytical and problem-solving ability.
• Strong knowledge of sales process, customer journey, and objection handling.

Qualifications:

• Bachelor’s degree (MBA preferred).
• 3–6 years of total sales experience with at least 1–2 years in a team leadership role.
• Experience in healthcare, preferred.

Key Performance Indicators (KPIs):

• Individual and team sales targets achieved.
• Lead conversion rate.
• Customer retention rate.
• Team productivity and engagement score.

Compensation:

Competitive salary + Incentives + Performance-based bonuses.

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person