Team Leader

Taskus

3 - 8 years

4 - 8 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

training needs performance review team leading performance metrics team performance operations management team management team handling customer service training employee engagement recruitment stakeholder management coaching performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

The Team Leader is responsible for supervising, guiding, and supporting a team to achieve business objectives and performance targets. The role involves daily monitoring, coaching, performance management, and ensuring operational efficiency while maintaining high-quality service standards.

Key Responsibilities:

Lead, motivate, and manage a team to deliver performance goals and KPIs.
Allocate tasks and monitor day-to-day operations to ensure timely completion.
Conduct regular team meetings and performance reviews.
Identify training needs and provide on-the-job coaching for skill development.
Ensure adherence to company policies, procedures, and quality standards.
Resolve escalated issues and provide timely solutions to customers or internal stakeholders.
Track and report team performance metrics and process improvements.
Foster a positive work environment focused on collaboration and accountability.
Coordinate with other departments to ensure smooth workflow and communication.

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