297 Training Needs Jobs

As a Technical Training Lead specializing in Accounting & Business Skills at VNC Global in Vadodara, you will be responsible for developing and delivering training programs related to accounting practices and financial software such as Xero, QuickBooks, and Business Central. Additionally, you will conduct technical interviews for accounting positions, evaluate candidates" skills, and assess training needs to customize programs and bridge skill gaps effectively. To excel in this role, you should possess a Master's degree in Commerce or a related field, along with at least 4 years of experience in corporate training, technical interviewing, and working in the field of accounting, specifically focusing on Foreign Accounts. Your expertise in Xero, QuickBooks, and Business Central is crucial, as well as your strong communication, leadership, and organizational skills. If you are a dynamic professional with a proven track record in the accounting field and are passionate about training and developing others, this position offers an exciting opportunity to make a significant impact. Join our team at VNC Global and contribute to our mission of providing high-quality training programs tailored to meet the evolving needs of our employees and organization.,

Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targeted towards process improvements Actively involved in the internal audit support, ensuring all compliance parameters are met Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s) Managing attrition and building retention strategies Preparation of annual business plans including operating budgets Negotiating solutions, resolving conflicts and anticipating/handling critical situations Providing regular performance feedback and giving frequent formal and informal coaching sessions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others Certified coder – AAPC / AHIMA – CCS/CPC/CPC-H/CCS-P 10+ years of coding experience with 3+ years of experience as a Team Lead Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology Knowledge of organizational structure, workflow, and operating procedures Proficient in healthcare reimbursement methodologies Proven ability to manage and enable teams to reach their goals Proven good analytical and communication skills Proven solid interpersonal and communication skills Proven solid acumen towards employee engagements & driving customer satisfaction Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers Proven ability to effectively provide 1 on 1 coaching Proven ability to monitor absences and overall day to day operations Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NTRQ External Candidate Application Internal Employee Application

About the Job: We are looking for passionate and dynamic experienced HR Professionals to join our team at Manipal Hospitals! About Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 38 hospitals across 19 cities with 10,500 beds, and a talented pool of over 7,200 doctors and an employee strength of over 20,000. Role: HRBP Location: Mangaluru, Karnataka What You’ll Do: The position holder will be responsible to partner with various stakeholders to implement HR strategies with an objective to support units to achieve business goals Foster a positive workplace culture through employee engagement initiatives & continuous communication Implement the Continuous Performance Management System that includes Goal Setting, Performance Reviews & feedback mechanisms in collaboration with the Corporate HR team Identify Hi-Pot employees at the Unit & ensure such employees go through Talent Development Centre in collaboration with the Corporate HR team. Collaborate with the Corporate HR team & ensure employee participation in Individual Development Plans (IDPs) at the Units to enhance the overall functional & behavioral competencies of employees Drive R & R programs to recognize & reward high-performing employees Lead the Talent Acquisition for the Unit ensuring timely hiring of qualified candidates Implement strategies to attract & retain top talent Oversee Onboarding & integration process for new hires Identify training needs within the Unit & ensure training programs are conducted at the Unit in collaboration with the corporate L&D team What We Are Looking For: Any Graduate + MBA/PGDM in HR Minimum of 5+ years of experience in the role of HRBP Strong communication skills, both oral and written Proven team leadership skills with the ability to work effectively in a highly collaborative team environment Roles and Responsibilities About the Job: We are looking for a passionate and dynamic experienced HR Professionals to join our team at Manipal Hospitals! About Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors and an employee strength of over 20,000. Role: HRBP Location: KMC- Mangaluru What You’ll Do: The position holder will be responsible to partner with various stakeholders to implement HR strategies with an objective to support units to achieve business goals Foster a positive workplace culture through employee engagement initiatives & continuous communication Implement the Continuous Performance Management System that includes Goal Setting, Performance Reviews & feedback mechanisms in collaboration with the Corporate HR team Identify Hi-Pot employees at the Unit & ensure such employees go through Talent Development Centre in collaboration with the Corporate HR team. Collaborate with the Corporate HR team & ensure employee participation in Individual Development Plans (IDPs) at the Units to enhance the overall functional & behavioural competencies of employees Drive R & R programs to recognize & reward high-performing employees Lead the Talent Acquisition for the Unit ensuring timely hiring of qualified candidates Implement strategies to attract & retain top talent Oversee Onboarding & integration process for new hires Identify training needs within the Unit & ensure training programs are conducted at the Unit in collaboration with the corporate L&D team What We Are Looking For: Any Graduate + MBA in HR. Minimum of 4+ years of experience in the role of HRBP Strong communication skills, both oral and written. Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.

We are looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., with 3-5 years of experience in the field. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct workshops and seminars to enhance employee skills and knowledge. Create engaging training materials and content. Evaluate training effectiveness and provide feedback. Collaborate with management to identify training needs. Design and deliver training sessions on various topics. Job Requirements Proven experience as a trainer or in a related field. Strong communication and interpersonal skills. Ability to work effectively with diverse groups. Excellent presentation and facilitation skills. Familiarity with adult learning principles and instructional design models. Experience with CRM/IT enabled services/BPO industry is an added advantage.

We are looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 3-5 years of experience and a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver comprehensive training programs to enhance employee skills and knowledge. Conduct workshops, seminars, and other training sessions to promote continuous learning and growth. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and implement effective training strategies to improve performance and productivity. Evaluate the effectiveness of training programs and recommend improvements. Provide coaching and mentoring to support employees'' professional development. Job Requirements Proven experience as a trainer or in a related field, with a minimum of 3 years of experience. Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience with CRM/IT enabled services/BPO industry is an added advantage.

SUMMARY JD Insurance, BFSI - Training Lead (TL) Job Summary - Responsible in overseeing the over - all performance of the aligned accounts and provides direction to team members directly reporting to him/her in all aspects of Training including planning/design, implementation, reporting, and evaluation of all Training processes. He/she provides guidance in the development, implementation, analysis, evaluation of policies and procedures that render effective and efficient world - class service to Insurance clients as evidenced by excellent Customer Satisfaction, Employee Satisfaction. Duties and Responsibilities Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc. Facilitate or co - facilitate trainings for new and existing resources using a variety of instructional techniques formats. Drive Domain across accounts in PHP teams. Actively participates in Due Diligence and transitions calls for new & existing scope of work. Manage coaching sessions with trainees and supervisors to achieve high performance levels. Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction. Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness. Assess and or adapt both current and new training needs to adapt to organizational changes and business needs. Work very closely with team members to solve process problems. Provide recommendations on any matters relating to improving the process. Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.) Supports & designs ongoing and long - term improvement projects for career development. Documents all business - related employee interactions. Reviews and analyses reports, records, and data to meet and exceed customer and company objectives. Collaborates with all workgroups to resolve issues that impact internal and external Customers. Establishes operational priorities and strategies to meet and exceed business goals and Objectives. Effectively conduct meetings. Relationship Interpersonal Communication - Partners with Account Leads and employees across the organization for a meaningful understanding of their requirements; and effective delivery of these Customer Service Orientation - Maintains and advocates a cheerful and positive attitude, ensuring that a welcoming environment is established and consistently projected. Relationship Building - Establishes relationships and networks across a broad range of people and groups both internally and externally. Teamwork and Cooperation - Works well with others towards achieving desired results, clarifies goals and roles and initiates clarification and conflict resolution. Desired/Preferred Qualifications Must have a bachelor’s degree in any stream. Certifications from LOMA & The Institutes is added advantage. Knowledge of Property & Casualty and Life and Annuities. Good critical and analytical thinking skills Effectively meets strict deadlines. Detail oriented and possess good organization skills. Effective written and oral communication skills and be able to maintain confidentiality. Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook. Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary. Willingness to render extended hour/s as the need arises. Experienced as a Training SME and Trainer for 4+ years

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners'' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates'' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year''s worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills

Key Responsibilities: Developing team, Manage escalation in teams of direct reports. Develop the right competences and skills in group. Allocate resources to projects, maintain day to day resource planning, manage operational resource escalations, manage hiring and subcontracting. Analyse training needs and execute training plan. Consultant for sales engineering, project management, service, R&D Monitor and mitigate risks and opportunities in projects. Stimulate continuous improvement in department- Initiate manage improvements. Maintain and improve the specialism area of his/her group. Contribute to the improvement of department KPIs. Validate system performance through thorough FAT/SAT testing. Quickly address control system issues to minimize downtime and disruptions. Deep knowledge of control systems, including hardware and software integration. Willingness for short travel internationally for project oversight and team management. Key Competencies: Strong leadership and team management skills, with the ability to guide teams to successful project outcomes. Experience to manage the team of 15+ engineers. Excellent communication and collaboration skills, particularly in a global, high-demand project environment Excellent organizational and planning abilities, ensuring control systems are delivered on time and within budget. A proactive approach to innovation, driving improvements in control system design and implementation. Hard Skills: Sound Knowledge of Siemens PLC and Allen Bradley PLC. Oversee the design and execution of control systems, ensuring integration of hardware and software components (including PLC systems) for BHS and parcel handling projects. Collaborate with mechanical, electrical, and software engineering teams to align control system designs with broader project goals. Guide team in detailed project plans and schedules, ensuring all control system activities are aligned with project timelines and budgets. Drive standardization efforts, implementing process improvements that enhance the efficiency and reliability of control systems across multiple projects. Manage and mentor a team of controls engineers, ensuring alignment with project goals and fostering a culture of collaboration and technical excellence. Provide technical expertise throughout the commissioning phase, ensuring a smooth handover to the customer. Qualifications Bachelors degree in electronic, electrical engineering, Instrumentation Engineering, or a related field. 10-12 years of experience in PLC programming, particularly Siemens, preferred experience in Airport material handling system and parcel solutions

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Client CommunicationMicrosoft Office SuiteLearning Content DevelopmentInsurance experienceAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesRetirement domain expertiseInsurance Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a skilled International Voice Sales Trainer to join our team at Cogniphi Technologies Pvt Ltd. The ideal candidate will have 146 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement effective training programs for international voice sales teams. Conduct regular coaching sessions to enhance sales performance and customer service skills. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Analyze sales data and feedback to inform training strategies and optimize results. Create engaging content, including presentations, manuals, and online resources, to support training initiatives. Evaluate the effectiveness of training programs through metrics and KPIs. Job Requirements Proven experience as an International Voice Sales Trainer or similar role. Strong understanding of sales principles, practices, and techniques. Excellent communication, interpersonal, and presentation skills. Ability to analyze complex data sets and provide actionable insights. Experience with adult learning principles and instructional design methodologies. Familiarity with CRM software and other sales management tools.

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Written and verbal communicationCollaboration and interpersonal skillsAbility to perform under pressureAbility to work well in a teamAbility to meet deadlinesTraining ManagementTraining door to floorSupply chai expert Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)HR Analytics & ServicesTalent IdentificationLearning Content DevelopmentCommunicationAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTraining & Transition ExperienceTalent Development & AcquisitionEDM & WFDA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Learning Content DevelopmentMicrosoft Office SuiteInsurance ManagementInsurance Risk ManagementAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTraining & Transition Experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Zuppa Geo Navigation Technologies Private Limited is looking for AJEET Mini TRAINER (Master & Slave) to join our dynamic team and embark on a rewarding career journeyIdentifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required.Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees.Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning.Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes.Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

Job Description Associate Agency Development Manager Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent Recruitment Develop various sources of agent hiring & build a team of agent &agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2.00 LPA to 3.50 LPA Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales. Job Description Associate Agency Development Manager Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent Recruitment Develop various sources of agent hiring & build a team of agent &agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2.00 LPA to 3.50 LPA Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales.

Talent Acquisition (70%): Participate actively in business meetings and understand business requirements. Carry out effective manpower planning and ensure manpower costs are within the established controls. To recruit the best available talent across the region by engaging with the line hiring managers and recruitment sources in order to meet manpower needs. Social Media Hiring – Effective usage of social media platform to attract & hire talents for creative domain Campus Hiring - Build campus relations and manage campus visits, internships and other campus engagement programs Smooth Onboarding of new joinees (joining formalities, documentation, background verification) and induction HR Business Partnering & Operations (30%): Visit assigned stations in the region to interface and dialogue with colleagues. Correspond with employees in these stations for all HR, payroll/policy related queries. Conduct exit and stay conversations and manage the off-boarding process for resignees from the region Track and review disciplinary complaints To drive the employee recognition programme in the region To conduct a training needs assessment for colleagues in this region and input to the Corporate team. Manage training related logistics for programmes conducted in the region Drive Performance Mgt execution in the stations by ensuring goal setting & reviews are closed Roles and Responsibilities Talent Acquisition (70%): Participate actively in business meetings and understand business requirements. Carry out effective manpower planning and ensure manpower costs are within the established controls. To recruit the best available talent across the region by engaging with the line hiring managers and recruitment sources in order to meet manpower needs. Social Media Hiring – Effective usage of social media platform to attract & hire talents for creative domain Campus Hiring - Build campus relations and manage campus visits, internships and other campus engagement programs Smooth Onboarding of new joinees (joining formalities, documentation, background verification) and induction HR Business Partnering & Operations (30%): Visit assigned stations in the region to interface and dialogue with colleagues. Correspond with employees in these stations for all HR, payroll/policy related queries. Conduct exit and stay conversations and manage the off-boarding process for resignees from the region Track and review disciplinary complaints To drive the employee recognition programme in the region To conduct a training needs assessment for colleagues in this region and input to the Corporate team. Manage training related logistics for programmes conducted in the region Drive Performance Mgt execution in the stations by ensuring goal setting & reviews are closed

The Nurse Educator at Manipal Hospital, Yelahanka will be responsible for developing, implementing, and evaluating educational programs for nursing staff and students. This role involves collaborating with nursing leadership and clinical staff to assess educational needs and deliver training that promotes clinical excellence, patient safety, and evidence-based practice. The Nurse Educator will facilitate workshops, training sessions, and orientation programs while also mentoring nurses to enhance their professional development and skills. Key Responsibilities: - Develop and implement educational curricula and training programs for nursing staff. - Conduct needs assessments to identify gaps in knowledge and skills among nursing personnel. - Facilitate ongoing training programs, workshops, and simulations to enhance clinical competencies. - Collaborate with clinical teams to ensure alignment of educational objectives with patient care standards. - Mentor and support new nursing staff and students in clinical settings. - Evaluate the effectiveness of educational programs and make necessary adjustments based on feedback and outcomes. - Stay current with nursing best practices, trends, and regulations to inform the educational curriculum. - Participate in quality improvement initiatives and research activities. Skills and Tools Required: - Strong clinical nursing skills and knowledge of current nursing practices. - Excellent communication and interpersonal skills for effective teaching and mentoring. - Ability to assess educators' and learners' needs and develop tailored educational plans. - Proficient in using educational technology and training tools, including simulation equipment. - Strong organizational skills to manage multiple educational programs and initiatives. - Familiarity with accreditation standards and regulatory requirements related to nursing education. - Knowledge of learning theories and instructional design principles. - Experience in conducting research or quality improvement projects in a nursing context is a plus. Qualifications: - Registered Nurse (RN) with a valid nursing license. - Bachelor’s degree in Nursing (BSN) required; Master’s degree in Nursing or education preferred. - Certification in nursing education or related field is an advantage. - Previous experience in nursing education or as a clinical educator is desirable. Join Manipal Hospital, Yelahanka, as a Nurse Educator and contribute to the development of skilled nursing professionals dedicated to providing high-quality patient care. Roles and Responsibilities About the Role: The Nurse Educator plays a crucial role in enhancing the knowledge, skills, and practice of nursing staff. This position involves developing and implementing educational programs to ensure the highest standards of patient care. The Nurse Educator will assess training needs, design curriculum, and facilitate learning experiences that promote professional development. About the Team: The education team at Manipal Hospital, Yelahanka consists of experienced nursing professionals dedicated to continuous improvement and excellence in patient care. Collaborating with clinical teams, the Nurse Educator works within a supportive environment that values innovation, teamwork, and the sharing of best practices. The team focuses on fostering a culture of learning and professional growth amongst nursing staff. You are Responsible for: Creating and delivering comprehensive educational programs and training sessions for nursing staff. Assessing the competencies of nursing personnel to identify areas for development. Collaborating with clinical leaders to align educational initiatives with hospital protocols and patient care standards. Maintaining up-to-date knowledge of healthcare trends, teaching methodologies, and best practices in nursing education. Evaluating the effectiveness of training programs and implementing improvements as necessary. To succeed in this role – you should have the following: A valid nursing license and a relevant educational background, preferably a Master’s degree in Nursing or Education. Strong communication skills to effectively deliver education and engage with nursing staff. Experience in nursing practice and education, with a solid understanding of adult learning principles. Ability to assess educational needs and adapt teaching methods to diverse learning styles. A passion for mentoring and supporting the professional development of nursing staff.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. R oles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 5-8 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Ethnotech Academy is looking for Technical Trainer to join our dynamic team and embark on a rewarding career journey Training Program Development: Designing and developing training programs and curricula that align with the learning objectives and requirements of the target audience Technical Trainers assess the training needs, identify learning outcomes, and create instructional materials such as presentations, training manuals, and hands-on exercises Training Delivery: Delivering training sessions and workshops to individuals or groups Technical Trainers use a variety of instructional techniques, such as lectures, demonstrations, interactive discussions, and hands-on exercises, to engage learners and facilitate effective knowledge transfer They may also utilize e-learning platforms or virtual training tools for remote or self-paced learning Technical Subject Matter Expertise: Demonstrating in-depth knowledge and expertise in the specific technical field or domain Technical Trainers stay updated with the latest advancements, best practices, and industry trends in their area of specialization They are capable of answering technical questions, providing real-world examples, and sharing practical insights with trainees Training Needs Analysis: Assessing the skill gaps and learning needs of individuals or organizations Technical Trainers conduct training needs analysis by evaluating job roles, competency frameworks, and performance requirements They identify specific areas where training intervention is required and develop customized training plans accordingly Evaluation and Assessment: Assessing the effectiveness of training programs and conducting learner evaluations Technical Trainers collect feedback from participants, conduct knowledge assessments, and evaluate the impact of training on learners' performance and skill development They use this feedback to continuously improve the training content and delivery methods

We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: PMO. Experience: 5-8 Years.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: — Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. — Conduct regular performance reviews, identify training needs, and create development plans for team members. — Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). — Manage team schedules and ensure adequate staffing levels to meet customer demand. — Foster a positive and collaborative team environment. Customer Experience: — Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). — Handle escalated customer issues and complex inquiries. — Identify and address trends in customer complaints and feedback. — Proactively identify opportunities to improve the customer experience. Operational Excellence: — Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. — Implement process improvements and best practices to enhance team productivity and customer satisfaction. — Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. — Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: — Prepare regular reports on team performance and customer experience metrics. — Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. — Use data to make informed decisions about resource allocation and process improvements. Qualifications : — Bachelors degree in a related field preferred. — Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. — Proven experience in managing and leading a team. — Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g., Amadeus, Sabre, Galileo). — Excellent analytical and problem-solving skills. — Strong communication and interpersonal skills. — Ability to work in a fast-paced environment and manage multiple priorities. — Proficiency in using CRM software and other customer service tools. — Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: — Experience with Amadeus/Travelport is a must. — Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. — Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

We are looking for a highly skilled and experienced Field Training Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-8 years of experience in the BFSI industry, with a strong background in training and development. Roles and Responsibility Develop and implement comprehensive training programs for field staff. Conduct regular assessments and evaluations to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and deliver coaching and mentoring programs to enhance employee performance. Analyze training effectiveness and provide recommendations for improvement. Ensure all training programs align with organizational goals and objectives. Job Requirements Proven experience in training and development, preferably in the BFSI industry. Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to analyze complex data and provide actionable insights. Experience with training management systems and software applications. Strong project management and organizational skills.

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Customer CommunicationsLearning Content DevelopmentHR Process DesignHR AnalyticsAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTalent Acquisition & DevelopmentEmployee Support & Case ManagementCompensation & Payroll Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation