Team Lead Operations

Job Description

Key Responsibilities Team Leadership: Lead and coach a high-performing team of Credit Advisors to meet sales and repayment targets. Sales Execution: Monitor pitch quality, improve conversion strategies, and drive cross-selling of credit tools. Revenue Ownership: Optimize the revenue funnel, reduce lead drop-offs, and improve conversion efficiency. User Engagement: Design scripts and engagement frameworks to convert subscribed users effectively. Performance Analytics: Track and analyze metrics like contact-to-conversion ratio, AHT, agent revenue, and productivity; share daily reports with leadership. Cross-functional Collaboration: Liaise with Product, Growth, and Finance teams to drive campaigns and resolve blockers. Compliance & Process: Ensure adherence to all compliance, SLAs, and data-handling protocols. People Development: Conduct regular performance reviews, implement incentive structures, and handle underperformance. Must-Have Qualifications 2–3 years of experience in B2C sales, with at least 1 year of team handling experience. Proficiency in MS Excel and strong analytical/reporting skills. Fluent in Hindi (mandatory). Strong sales skills – pitching, objection handling, and conversion strategy. Experience working in target-driven environments. Preferred Qualifications Prior experience in fintech or BFSI sector. B.Tech or MBA background with strong academic consistency. Experience working in EdTech or high-growth startups (e.g., Byju’s, Unacademy). Skills: adherence,analytical skills,ms excel,objection handling,performance analytics,credit,sales,revenue optimization,sales execution,cross-functional collaboration,sales skills,compliance,conversion strategy,people development,revenue,user engagement,leadership,pitching,team leadership Show more Show less