- 1+ years of quality assurance engineering experience - Experience in manual testing - Experience in automation testing - Experience in UI and API automation testing (Selenium/SOAPUI) In the Kindle Reader Engineering org, we inspire customers to read more and get more out of reading, every day on all their devices. We deliver experiences that make Kindle the “indispensable” way to read, so that once customers try it they can’t imagine reading any other way. We help people find more moments and more ways to discover and enjoy books, periodicals, and other content they love. We innovate and deliver features designed to acquire new customers, get more of them to buy and read their first book, and inspire them to read more books more often. We deliver a beautiful experience across devices that is functionally consistent and authentic to the devices it lives on. We build better and faster. We break projects into iteratively shippable MVPs, delivering them via consistent release trains. We invest in mechanisms to increase our velocity and quality, including making cross-OS development more efficient and less expensive. And we work with upstream and downstream partners to make integration more efficient and agile, empowering them to extend our experience. Our Quality Assurance Engineers are part of building a delightful experience that we deliver to customers. The engineers have the opportunity to work with multiple stakeholders from product managers to beta customers. The features are cross-OS and the QA engineers carry the responsibility to test and deliver in these environments. They get opportunities to work on solving difficult test strategies along with the development team. We test on multiple surfaces including Kindle E-reader, Kindle for Android, Kindle for iOS, and Kindle on Amazon Fire tablets. There is plenty of opportunity to work with multiple teams, collaborate and deliver. We are looking for a Quality Assurance Engineer who will be thrilled to work on our engagement features that customers love and enjoy in their everyday reading. Key responsibilities: - Will work in an Agile/Scrum environment to deliver high quality software against schedules - Evaluate product functionality and create test strategies and test cases to assess product quality - Champion the quality of features in our development pipeline using both automated and manual tests, reporting and verifying defects, and signing-off on features and release candidates - Drive quality initiatives and point out areas that require attention - Be able to define success criteria broadly and deeply within the system - Evaluating and integrate open source and in house developed toolsets - Leverage AI and Large Language Model (LLM) tools to enhance software automation and accelerate testing cycles - Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process. Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications Come and be a part of Amazon's dynamic and growing Vendor Contract Management team! We are looking for a smart and motivated individual to provide contract, project management, and other legal support as part of the vendor contract management team supporting Amazon's Joining Services. As a Contract Manager, you will be a key member of our team, helping us support internal Joining teams and suppliers that enable us to deliver a world-class onboarding experience for candidates. In this role, you will be responsible for drafting and revising vendor contracts to ensure accuracy and legal compliance. Maintaining up-to-date documentation and building strong relationships with both internal stakeholders and external suppliers will be critical. You will also develop detailed project plans, identify efficiency improvements, and communicate progress to all involved. This is an excellent opportunity to be a key contributor within a fast-paced, collaborative environment. If you have a background in contract management, strong attention to detail, and a passion for providing excellent service, we encourage you to apply. Together, we can continue to enhance the new hire experience at Amazon. Key job responsibilities As a key member of the vendor contract management team, your responsibilities include drafting and revising contracts to ensure they are accurate and legally binding. Maintaining the integrity of all relevant documentation is crucial, and you must be diligent in updating this information as necessary. Building and sustaining strong relationships with clients and suppliers is also a vital aspect of your role, as it allows for open communication and the alignment of expectations. Developing detailed plans to fit the schedule of works is essential for project management, and you should be constantly identifying ways to increase efficiency and improve overall productivity. Correspondingly, you will need to engage with external stakeholders to document all activities, ensuring transparency and clear communication. Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation Experience developing policies and supporting documentation Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages The role of a Support Engineer in Quality Mechanisms(QM) team involves maintenance and upkeep of the systems, tools and workflows that are owned by QM team. This role also involves developing value added features to automate repetitive manual process and deliver tools to increase productivity of the Team. We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. Key job responsibilities Key Job Functions Include these... - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily Java based projects - Functionally decomposing complex problems into simple, straight-forward solutions. - Conduct comprehensive monitoring of production systems to ensure optimal health and availability for customers. - Execute system migrations and upgrades to maintain up-to-date software dependencies. A day in the life A day in the life of a support engineer working on Quality Mechanisms(QM) support activities involves maintenance of the Tools and resolving the trouble tickets and issues raised by customers and operations team. Apart from fixing a broad spectrum of technical issues, a Support Engineer in QM also works on software migrations, consolidation and deprecation activities. Our Engineers also act as the “custodians of operational efficiency” and partner with the development teams for maintaining high standards. About the team Quality Mechanisms(QM) Support team perform the regular maintenance and upkeep of the systems, tools and workflows that are owned by QM team. We also automate repetitive manual process and deliver tools to increase productivity of the Team. Apart from fixing a broad spectrum of technical issues, we also work on software migrations, consolidation and deprecation activities. Experience with AWS, networks and operating systems Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Experience in Unix Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of data scientist experience - Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab) - Experience with statistical models e.g. multinomial logistic regression - Experience in data applications using large scale distributed systems (e.g., EMR, Spark, Elasticsearch, Hadoop, Pig, and Hive) - Experience working with data engineers and business intelligence engineers collaboratively - Demonstrated expertise in a wide range of ML techniques The AOP (Analytics Operations and Programs) team is responsible for creating core analytics, insight generation and science capabilities for ROW Ops. We develop scalable analytics applications, AI/ML products and research models to optimize operation processes. You will work with Product Managers, Data Engineers, Data Scientists, Research Scientists, Applied Scientists and Business Intelligence Engineers using rigorous quantitative approaches to ensure high quality data/science products for our customers around the world. We are looking for a Sr.Data Scientist to join our growing Science Team. As Data Scientist, you are able to use a range of science methodologies to solve challenging business problems when the solution is unclear. You will be responsible for building ML models to solve complex business problems and test them in production environment. The scope of role includes defining the charter for the project and proposing solutions which align with org's priorities and production constraints but still create impact. You will achieve this by leveraging strong leadership and communication skills, data science skills and by acquiring domain knowledge pertaining to the delivery operations systems. You will provide ML thought leadership to technical and business leaders, and possess ability to think strategically about business, product, and technical challenges. You will also be expected to contribute to the science community by participating in science reviews and publishing in internal or external ML conferences. Our team solves a broad range of problems that can be scaled across ROW (Rest of the World including countries like India, Australia, Singapore, MENA and LATAM). Here is a glimpse of the problems that this team deals with on a regular basis: • Using live package and truck signals to adjust truck capacities in real-time • HOTW models for Last Mile Channel Allocation • Using LLMs to automate analytical processes and insight generation • Ops research to optimize middle mile truck routes • Working with global partner science teams to affect Reinforcement Learning based pricing models and estimating Shipments Per Route for $MM savings • Deep Learning models to synthesize attributes of addresses • Abuse detection models to reduce network losses Key job responsibilities 1. Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes 2. Design, develop, evaluate and deploy, innovative and highly scalable ML/OR models 3. Work closely with other science and engineering teams to drive real-time model implementations 4. Work closely with Ops/Product partners to identify problems and propose machine learning solutions 5. Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance 6. Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production 7. Leading projects and mentoring other scientists, engineers in the use of ML techniques Experience as a leader and mentor on a data science team Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science Expertise in Reinforcement Learning and Gen AI is preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of data scientist experience - Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab) - Experience with statistical models e.g. multinomial logistic regression - Experience in data applications using large scale distributed systems (e.g., EMR, Spark, Elasticsearch, Hadoop, Pig, and Hive) - Experience working with data engineers and business intelligence engineers collaboratively - Demonstrated expertise in a wide range of ML techniques The AOP (Analytics Operations and Programs) team is responsible for creating core analytics, insight generation and science capabilities for ROW Ops. We develop scalable analytics applications, AI/ML products and research models to optimize operation processes. You will work with Product Managers, Data Engineers, Data Scientists, Research Scientists, Applied Scientists and Business Intelligence Engineers using rigorous quantitative approaches to ensure high quality data/science products for our customers around the world. We are looking for a Sr.Data Scientist to join our growing Science Team. As Data Scientist, you are able to use a range of science methodologies to solve challenging business problems when the solution is unclear. You will be responsible for building ML models to solve complex business problems and test them in production environment. The scope of role includes defining the charter for the project and proposing solutions which align with org's priorities and production constraints but still create impact. You will achieve this by leveraging strong leadership and communication skills, data science skills and by acquiring domain knowledge pertaining to the delivery operations systems. You will provide ML thought leadership to technical and business leaders, and possess ability to think strategically about business, product, and technical challenges. You will also be expected to contribute to the science community by participating in science reviews and publishing in internal or external ML conferences. Our team solves a broad range of problems that can be scaled across ROW (Rest of the World including countries like India, Australia, Singapore, MENA and LATAM). Here is a glimpse of the problems that this team deals with on a regular basis: • Using live package and truck signals to adjust truck capacities in real-time • HOTW models for Last Mile Channel Allocation • Using LLMs to automate analytical processes and insight generation • Ops research to optimize middle mile truck routes • Working with global partner science teams to affect Reinforcement Learning based pricing models and estimating Shipments Per Route for $MM savings • Deep Learning models to synthesize attributes of addresses • Abuse detection models to reduce network losses Key job responsibilities 1. Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes 2. Design, develop, evaluate and deploy, innovative and highly scalable ML/OR models 3. Work closely with other science and engineering teams to drive real-time model implementations 4. Work closely with Ops/Product partners to identify problems and propose machine learning solutions 5. Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance 6. Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production 7. Leading projects and mentoring other scientists, engineers in the use of ML techniques Experience as a leader and mentor on a data science team Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science Expertise in Reinforcement Learning and Gen AI is preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Master's degree - Knowledge of Microsoft Office products and applications at an advanced level - 2+ years of tax, finance or a related analytical field experience Amazon is seeking a Tax Analyst – Transfer Pricing candidate to join the Tax Team in India. The Amazon Tax Department is a fast-paced, team-focused and dynamic environment. The position will support transfer pricing operations and compliance activities, including the collection and analysis of large volumes of data and information supporting related party transactions globally. This position will support Amazon’s transfer pricing and inter-company accounting teams located across multiple locations. Responsibilities: • Support implementation of transfer pricing policies • Monitor and review transfer pricing policies against outcomes • Preparation of benchmarks and TP reports for Amazon entities globally • Provide ad hoc analyses to stakeholders engaged in planning, controversy and compliance related activities • Assist on process improvement initiatives in the transfer pricing operations and compliance processes Experience working in a large public accounting firm or multi-national corporate tax department Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- PhD or Masters in mechanical engineering or related field - 3+ years of experience using Star-CCM/FloTherm XT/EFD or comparable tool in consumer electronics - Experience using geometric tolerances and statistical tolerance analysis techniques - Experience in manufacturing processes such as injection molding, sheet metal forming and die casting, Design for Manufacturability (DFM) and Design for Assembly (DFA) - 2+ years of experience of building machine learning models for business application - Experience programming in Java, C++, Python or related language You will be working with a unique and gifted team developing exciting products for consumers. The team is a multidisciplinary group of engineers and scientists engaged in a fast paced mission to deliver new products. The team faces a challenging task of balancing cost, schedule, and performance requirements. You should be comfortable collaborating in a fast-paced and often uncertain environment, and contributing to innovative solutions, while demonstrating leadership, technical competence, and meticulousness. Your deliverables will include development of thermal solutions, concept design, feature development, product architecture and system validation through to manufacturing release. You will support creative developments through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques. Key job responsibilities In this role, you will: - Evaluate and optimize thermal solution requirements of consumer electronic products - Use simulation tools like Star CCM/FloTherm XT/EFD for analysis and design of products - Validate design modifications for thermal concerns using simulation and actual prototypes - Establish temperature thresholds for user comfort level and component level considering reliability requirements - Have intimate knowledge of various materials and heat spreaders solutions to resolve thermal issues - Use of programming languages like Python and Matlab for analytical/statistical analyses and automation - Collaborate as part of device team to iterate and optimize design parameters of enclosures and structural parts to establish and deliver project performance objectives - Design and execute of tests using statistical tools to validate analytical models, identify risks and assess design margins - Create and present analytical and experimental results - Develop and apply design guidelines based on project learnings About the team Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? Demonstrated design experience with consumer electronics enclosure materials Creo Systems knowledge, Experience with Matlab or other engineering tools for modeling dynamic systems Demonstrated experience with statistical analysis tools like JMP and ReliaSoft Demonstrated leadership and mentoring skills This position may require international travel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Completed under graduation (UG) in any stream. - Analytical knowledge to solve basic mathematical and logical problems. - Knowledge of Excel (Basic excel knowledge and logics) - Ability to communicate effectively (Read, Write, Speak) - The Primary responsibility of the role is to perform marketing operations to improve visibility of the content. - The role will require the candidate to quickly understand the marketing tools and operation workflow tools. - Candidate needs to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Candidate has to follow editing SOP to spot/catch errors in the content. - The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. - Candidate should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process. - The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. - The role is an individual contributor role. - The role requires a graduate degree with exposure to MS office and comfort with numbers. - In addition the associate should have attention to detail, good communication skills, and a professional demeanor. Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes. Self starter, good team player Strong attention to detail in editing content and deep dive and identify root causes of issues. Good at problem solving, data analysis and troubleshooting issues related to content editing. Good interpersonal skills to manage ongoing relationships with software team and inter operations teams. Working knowledge of XML standards would be an added advantage. Knowledge of or experience in Publishing industry is a big plus. Should be able to write SQL queries. Knowledge on python/selenium to perform basic automations of repetitive tasks. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The Amazon Customer Service (CS) organization is at the forefront of customer experience seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do. We are looking for Software Development Engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You'll work on cool technologies such as such as GraphQL, Java, Spring and AWS to build the world's most innovative customer experience solutions. As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new customer facing products and interfaces, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using our CRM. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience. We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints. We are seeking experienced Software Engineers excited by this opportunity. If this sounds interesting, we'd love to hear from you. Key job responsibilities You will build new software services and tools from scratch and improve existing systems You will create simple solutions for complex business and operational problems You will design and implement scalable solutions and solve complex problems You will learn how to build robust solutions that operate at Amazon scale You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems You will get opportunity to work with senior technical leaders to review and improve your designs and solutions About The Team The Contact Handling Experience (CHEX) team develops products to support Amazon's CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. Basic Qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Preferred Qualifications 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challenges As a Customer Success Manager, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams. Shift timings for the role: 4 PM to 1 AM IST. Key job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. Develop a thorough understanding of the Amazon Marketplace ecosystem Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms

Description We are looking for a Data Center Security Specialist to join our team in India. The ideal candidate should have 2-3 years of experience in the job market, with a strong background in data center security. The candidate should be well-versed in the latest security protocols, technologies, and practices to ensure the safety and security of our data center. Responsibilities Develop and implement security policies, procedures, and standards to safeguard data center operations Conduct regular security audits, assessments, and risk analysis to identify potential vulnerabilities and security threats Coordinate with other teams to ensure compliance with security regulations and standards Monitor and maintain access controls, intrusion detection systems, firewalls, and other security systems Respond to security incidents and conduct investigations to determine the cause and extent of the breach Develop and maintain security documentation and training materials for employees and contractors Stay up-to-date with the latest security technologies, trends, and threats to ensure the effectiveness of the security program Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field 2-3 years of experience in data center security Strong understanding of security protocols, technologies, and best practices Experience with access control systems, intrusion detection systems, firewalls, and other security systems Excellent problem-solving and analytical skills Strong communication and collaboration skills Industry certifications such as CISSP, CISM, or CISA are a plus

Description This role is on a Fixed Term Contract with Amazon for 12 Months About Amazon India Development Centers Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About The Team HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team located in Bangalore. The MHLS Core Senior associate in Bangalore will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities Responsibilities The MHLS Core team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Core Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic Qualifications A bachelor's degree Minimum of 1-10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Strong attention to detail and good interpersonal skills Strong decision making and problem solving skills Ability to multi-task and agility to change in fast-paced dynamic environment Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred Qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal

As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred candidate profile Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills

Description About the Organization: Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. About the role: Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Business Intelligence Engineer to support our Amazon Music team. As an Amazon Business Intelligence Engineer you will be working in one of the world's largest and most complex data warehouse environments. You should have deep experience in the design, creation, management, and business use of large datasets. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. You should be good at designing, implementing, and operating stable, scalable, low cost solutions to flow data from production systems into the data warehouse and into end-user facing applications. You should be able to work with business customers in understanding the business requirements and implementing reporting solutions. The person will need to effectively communicate across all levels and be self-motivated to raise the bar on deriving insights from analytics and identify opportunities to delight the customers. Above all you should be passionate about bringing large datasets together to answer business questions and drive change. This Person Will Own The Production And Delivery Of Suite Of Analytics Reports And Dashboards Used By The Organization To Make Key Business Decisions. This Will Involve Delivery of standardized performance metrics for global customers (Vendors) and stakeholders (Amazon Music) providing operational bandwidth to Amazon music teams to focus on business partnering initiatives. Partner with existing BI leader in executing defined roadmap of projects. Provide ad-hoc support to Amazon music finance and business services for SQL report creation, modification and optimization. Debug report issues, unblock workflows and communicate with other teams and stakeholders by providing regular status updates. Tools Used Include SQL (Oracle and Redshift) ETL tools (internal) Excel Tableau Report scheduling tools (internal) Basic Qualifications 4+ years of experience as an analyst or engineer in the data/BI space Experience with data visualization using Tableau, Quick sight, or similar tools Experience with SQL Retrieve and analyze data using SQL, Excel, and other data management systems Preferred Qualifications Bachelor's degree in Computer Science, Computer Information Systems, or related fields 4 to 5 years of relevant work experience of SQL with 2 to 3 years of experience writing SQL queries Experience in Microsoft Excel Ability to work in a fast-paced and rapidly-changing environment with experience managing multiple priorities and projects Excellent written, verbal, listening and communication skills Experience with reporting tools like Tableau or other BI packages Team player - FP&A experience to develop forecasting models, and report variance against goals will be an added advantage

We are looking for an experienced e commerce professional to execute marketing, site merchandising, and process optimization for our Digital Shared Services Marketing team. This individual should enjoy a fast-paced environment where they can affect the customer experience and be an instrumental part of expanding our foot print into multiple digital teams. Key job responsibilities Executing straightforward marketing initiatives to achieve shared goals for a defined strategy that supports attracting, engaging and retaining customers/customer segments. Recommend improvements to processes, playbooks, and team tools. Should apply marketing best practices and use existing 1P and 3P in-house tools/UI's and processes to drive actions based on shared goals. Should develop appropriate milestones and schedules, and ensure timely and successful delivery of your/Team's initiatives Identify and resolve Business problem/ opportunity, execute marketing objective, execute strategy, and measurement requirements. Manage delivery of straightforward marketing tactics and measurement. Facilitates progress, identifies blockers, and increases the visibility of issues and may provide improvement recommendations.k Should impacts customer experience (CX) at marketing initiative level. Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated. Responsible for identifying customer impacting issues, finding and implementing solutions. Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, etc. Basic Qualifications 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Experience analyzing key open issues and resolution metrics for each of the managed accounts Preferred Qualifications 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description Are you customer obsessed, smart and analytical, strategic yet execution focused, passionate about e-commerce, and with a strong work ethic Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses If yes, this opportunity will appeal to you. Join our team to be a part of a high impact role that will help shape customer awareness, consideration and preference for strategic initiatives and programs at Amazon India. We are looking for a smart, metrics and result-oriented Site Merchandiser who will be instrumental in improving customer experience and growing our business. She/ he will plan, coordinate, and create storefronts, write and schedule content for campaigns and emails, create and analyse metrics dashboards following traffic, click through, conversion, adoption etc. She/ he will report performance and action plans to the stakeholder teams; propose, plan and execute new campaign formats, stores and events with minimal oversight and partner with external, business and agency teams to achieve goals. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, have good communications skills, and able to collaborate closely with multiple teams. In addition to having first-class written and verbal communication skills in English, this Site Merchandiser will be able to prioritize to meet deadlines in a fast-paced environment. The ideal candidate will be innovative and internally motivated and have strong interest in and some experience with online merchandising. Other requirements include PowerPoint and Excel, plus the ability to learn our in-house tools quickly. This role is based in Bangalore. Key job responsibilities Handling onsite campaigns, merchandising and coordination for offsite campaigns for Amazon Prime partnerships. Planning and executing the site merchandising calendar and external partner-wide onsite and offsite campaigns. Tracking and analysing customer behaviour across every step of the funnel to feed those inputs in the creatives and content and consistently optimize the funnel. Creating and refreshing partner storefronts basis customer demand and purchase patterns from developing a wireframe, to executing the marketing plan. Creating and co-ordinating design briefs, design development and delivery. Analysing content metrics and proposing new traffic-driving content strategies Regularly developing, testing and analyse new merchandising mechanisms that improve traffic and conversion, documenting results and sharing best practices with the team. Basic Qualifications Graduate Experience in marketing and campaign creation Aptitude to use hard data and metrics Creative bent of mind and decent understanding of brand guidelines in meeting design briefs Fluent command on spoken and written English language Preferred Qualifications Post-graduation preferred Prior experience in handling Amazon site merchandising tools is preferable Experience in marketing/ program management and multi-stakeholder management will be a plus Aptitude to use hard data and metrics to make and support feature and customer segment recommendations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A2942454

Account Management- Brand Specialist As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor's business with Amazon, root cause analysis of issues and opportunities affecting business. Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST Key job responsibilities Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans. Basic Qualifications Minimum B2.2 level French Language Certification is Mandatory, C1 preferred. 1+ years of account management, project or program management, buying experience, or in an operations role. Preferred Qualifications MBA/PGDM, equivalent post-graduation. Minimum B2.2 level French Language Certification is Mandatory, C1 preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Description- We are looking for a trainer who is committed to support our rapidly growing Learning and Development initiatives in India. An individual who is well versed in learning need identification process, set program strategy and design customized offerings based on the need identified for skill building. Has a good understanding of Learning Management Tools and is able research, design and develop content to offer programmatic solutions with multiple connection points. Is able to independently manage internal/External stakeholder relationships and oversee the development of facilitators. Identifies opportunities for improvement and owns projects to drive problem resolution. Is able to prepare reports in excel and have analytical view to make strategies. Key job responsibilities- Responsibilities Include Lead the analysis, design and evaluation of learning programs to support L&D program initiatives. Conceptualize and develop content Develop learning solutions that optimize performance and promote compliance with Amazon policies . Assist in the development of standardized learning management processes and procedures, and templates. Ensure that the L&D curriculum is tracked and maintained in the Learning Management System Evaluate the effectiveness of the L&D learning programs and learning activities administered. Measure solution effectiveness and scalability of delivery modalities by using continuous feedback loops and mechanisms to identify gaps and recommend and create scalable learning solutions to improve learner retention. Basic Qualifications- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Exc Preferred Qualifications- Ability to manage multiple competing priorities Demonstrates a methodical approach in tasks Basic understanding of project management Experience as a content creator or instructional designer in a fast-paced environment Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines Experience with e-Learning authoring tools and learning management systems (LMS) Familiarity with instructional design principles and adult learning theory Experience with multimedia production, including video production and animation Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to a diverse audience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Haryana Job ID: A2943590

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. Additional Job Elements: Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the FC and around area with great frequency; facilities are over a quarter mile in length Continual standing and/or walking Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today. SKILLs REQUIRED: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience

We're seeking an experienced Sales Specialist to drive the identification, onboarding, and growth of High-Value Seller (HVS) accounts on the Amazon.in marketplace. The ideal candidate should have a background in Brand and Distributor account management, and excel in dynamic, ambiguous environments where they can build businesses from the ground up. They will be responsible for developing and executing account-level strategies, and refining growth plans year over year to ensure success for both HVS sellers and Amazon. The role requires a hands-on approach to managing B2B conversations and a keen attention to detail when presenting actionable short-term and long-term plans to CXO-level stakeholders. The successful candidate should have a strong ability to create positive experiences for clients, maintain relentlessly high standards, and operate as an independent business owner. They must also understand how to drive cross-functional collaboration to achieve the desired results. Key job responsibilities Business Development: Play a key role in shaping business strategy by identifying target High-Value Seller (HVS) accounts to approach, aligning with relevant stakeholders on marketplace sales strategies, and successfully onboarding accounts to sell on Amazon. Business Growth: Drive a comprehensive set of input and output metrics to accelerate growth, enhance both the end-customer and seller experience, and ensure the scalability of the business. Collaborate closely with cross-functional teams to achieve these goals. Relationship Management: Establish and maintain strong, trust-based relationships with High-Value Sellers (HVS), including Trade Mark Registered Brands and National Brand Distributors, while also managing internal stakeholder relationships. Act as a team player, trusted advisor, and business advocate to foster long-term partnerships. Process Excellence: Leverage customer feedback, market trends, and key metrics to contribute to the development of features and programs that fuel HVS account growth. Continuously identify and address inefficiencies, simplifying processes to improve collaboration with Amazon and enhance business outcomes. A day in the life On a daily basis, the candidate will be responsible for driving revenue growth by leading strategic conversations, working backward from account acquisition goals, and executing growth strategies for the assigned High-Value Seller (HVS) accounts. The candidate will manage account-level KPIs/metrics, focusing on enhancing marketplace brand presence, leveraging available channels to ensure faster delivery to Amazon customers, developing effective advertising strategies, and improving product selection to drive sales orders. The candidate will apply their category expertise to accurately forecast business performance for their assigned accounts, drive HVS engagements, and serve as the internal Voice-of-Seller, influencing marketplace policies and products in key areas such as tech integrations, go-to-market channels, legal documentation, payments, and reimbursements. In addition, the candidate will collaborate closely with internal teams, including Category, Fulfillment, Finance, Product, and Advertising, to align account-level initiatives. Externally, they will engage with stakeholders from Marketing, Commercials, Legal, IT, and Supply Chain teams at the HVS end to secure necessary approvals and sign-offs for strategic actions. About The Team This role will be part of the Direct Sales team, with primary responsibility for onboarding and driving the growth of marquee brands and brand partners as direct sellers on the Amazon marketplace. The candidate will play a pivotal role in building strong relationships with top-tier brands, ensuring their successful integration and long-term success on the platform. By leading strategic discussions and executing growth initiatives, the candidate will help these brand partners thrive in the Amazon ecosystem. Basic Qualifications 4+ years of sales experience Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience meeting revenue targets and quotas Experience in e-commerce Experience working in a fast-paced and highly cross-functional organization