474 Team Lead Jobs - Page 14

Job description About Client Hiring for One of the Top Most Prestigious Multinational Corporations! Job Title : Manager / Team Lead Qualification : Any Graduate Relevant Experience : 10 to18 Years Must Have Skills : Saas sales B2B sales Team management Tech sales Enterprise sales Software sales Roles and Responsibilities : Team Leadership & Development: Lead, mentor, and coach a high-performing sales or success team. Foster a culture of performance, ownership, and continuous learning. Sales & Customer Success Execution: Oversee daily sales operations (outbound and inbound), account management, client onboarding, and lifecycle management. Pipeline & Performance Management: Drive team productivity and effectiveness across KPIspipeline generation, revenue attainment, client retention, and customer satisfaction. Strategic Collaboration: Partner with internal cross-functional teams and external clients to design, execute, and refine scalable growth strategies. Operational Excellence: Identify and implement process improvements, tools, and frameworks to enhance customer journeys and sales effectiveness. Reporting & Insights: Prepare and deliver accurate performance reports, revenue forecasts, and actionable insights to stakeholders. Client Engagement: Ensure consistent and professional communication with clients, addressing opportunities and challenges to enhance account value. Technology Utilization: Leverage CRM tools (Salesforce, Microsoft Dynamics, etc.) and engagement platforms to manage sales cycles and monitor performance. Talent Development & Succession Planning: Identify high-potential team members, support their growth through structured development plans, and build a succession pipeline to ensure business continuity. Quality & Compliance Assurance: Ensure adherence to compliance standards, sales cadences, SLAs, and company policies to maintain quality and consistency in client interactions. Market & Competitor Insights: Stay updated on industry trends and competitive landscape to provide strategic recommendations and keep the team aligned with market demands. Location : Bangalore CTC Range : Upto 30 LPA Notice period : Immediate - 60 days Shift Timing : Night Shift (US) Mode of Interview : Virtual Mode of Work : Work from office -- Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

Job Summary: To organize and direct the resources of a Back office wider team/crew to ensure a high-quality, cost-effective account servicing facility is provided to all customers. To ensure that care and support is given to all colleagues and customers. FUNCTIONAL/ OPERATIONAL: Plan and control all available resources to ensure achievement of agreed service standards; facilitate continuous improvement and to maintain costs within agreed budgets. Manage, motivate, develop counsel, and appraise direct reports ensuring that their individual and collective performance and that of their teams meets the current and planned future needs of the business. Monitor the quality of service provided by the back-office team to ensure achievement of agreed service standards; regularly reviewing customer satisfaction and recommending / undertaking appropriate action to continually improve performance including regular coaching for TMs and advisers providing feedback and support. Monitor and manage operational performance, taking / initiating appropriate action to ensure continued achievement of agreed service standards, productivity, and availability; taking personal control where required in cases of severe disruption, e.g. system breakdown or major difficulty. Manage and resolution of major systems problems / IT faults / crises including the coordination of support from other parties until all issues have been satisfactorily resolved and service has been fully restored in a timely manner and with minimal customer impact. Contribute to the formulation of ideas and plans to enhance the overall provision / reliability of service identifying, recommending and initiating changes to systems / procedures to facilitate continuous improvement. To lead and set an example of the Groups Values day to day and in all interactions, promoting this behaviour and supporting TMs. To carry out regular check ins with TMs, observations to support and validate feedback ensuring change is implemented and embedded. Support TMs with wellness support and absence management including HR procedures. General Security: Adhering to Information Security Policies and Procedures of TP. Ensuring compliance to Information Security Policies and Procedures Understand and Comply with Information Security Policies. Specific security responsibility: Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement . Competencies and Specific Skills Efficiency of planning Efficiency of crisis management / co-ordination Has a lead role and works well alone and as part of a team Achievement of agreed service standards Customer satisfaction. Measured through NPS and VOYC Motivation and efficiency of team Contribution to and efficiency of planning Effective resolution of difficult issues and problems Accuracy and volume of personal and teams work Quality of staff management and development Quality and success of continuous improvement initiatives Key Capabilities: Customer excellence Care and excellence Supports with development Communication and impact Managing relationships Decision making Coaching and feedback Delivering change and improvements Delivering results.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role & responsibilities Overview of Role As a Senior Lead engineer, you'll grow to lead high-performance software engineering teams that consistently deliver on commitments with continuous quality and efficiency improvements. In this role, you will develop technical capabilities for several of Carriers software development teams, supporting both current and next-generation technology initiatives.This position requires a demonstrated, hands-on technical person with the ability delivery technical tasks and guide Spark candidates and coach software engineers and owns development phase of software development, including coding, troubleshooting, deployment, and ongoing maintenance. Location - Hyderabad/Bangalore Key Responsibilities Should know how to design and simulate tools for the perfect delivery of systems. Should know how to design, develop, and maintain systems, processes, procedures to deliver a high-quality service design. Must work with other members of a team and other departments to establish healthy communication and information flow. Should know how to deliver a high-performing solution architecture that can support the development efforts of a business. Plan, design, and configure the most typical business solutions as needed. Prepare technical documents and other presentations for multiple solutions areas. Must work on customer specifications, analyze them, and conduct the best product recommendations associated with the platform. Must understand the Company needs and architecture so that he can define the system specifications accordingly. Responsible for planning, designing, and developing the solution architecture. Responsible for the assigned program and mentor the other members of a team and support when technical issues arise. Must address technical problems, ideas, and other major concerns from time to time. Monitor systems routinely to ensure that all business goals are met as per the user requirements. Qualifications & Experience: BTech degree in Computer Science or related discipline, MTech degree preferred. 8+ years of overall experience building, and m aintaining cost-efficient, scalable mobile apps. 6+ year coding experience in Typescript, Java Script, GraphQL and other Database basics. 4+ years coding experience in React native JS frameworks. Minimum of 2 years hands on experience in designing and developing native mobile apps. Minimum of 1 or 2 years of running scrum ceremonies with strong delivery capabilities. Involved and have experience of interacting with stake meaning and conduct various meetings to effective delivery of project. Extensive project experience migrating from legacy systems and deploying complex mobile-based solutions. Have knowledge in architecting, deploying, troubleshooting, and the operation of highly scalable solutions. Previous experience working directly in customer implementations is highly desirable. Have strong verbal and written communications skills in English, as well as the ability to work effectively across internal and external organizations and virtual teams. Have executive speaking and presentation skills including experience delivering formal presentations (to both large and small groups) and white-boarding sessions. Education and Certifications Bachelors degree from a world-class school in Computer Science, Information Technology, or related field preferred. 11+ years of experience working in a complex, matrixed organization. 9+ years of experience with front-end and user interface development. Additional Skills Detail oriented you can see the big picture and break it down into small, digestible chunks Passion for and understanding of technology – working knowledge of modern, cloud-based technology. Distributed computing expertise is a bonus. Great communication – you can translate product requirements and designs into clear user stories, and communicate across product and technical teams to ensure requirements are understood and actionable. Business acumen – a desire to understand how every new feature delights customers and impacts the business Preferred candidate profile 8+ years of overall experience with recent 4+ years into React Native coding and 2+ years as a Team Lead.

Greetings!! Openings: 5 Role:Team Lead / Assistant Manager(Bpo/Recruitments(Preferred) Exp. is must.) Exp : Min. 2 Yr As TL or 1 Yr as AM. Location: Ajmer/Jaipur Call : Aditi: 7891924379 Apply to- converseithiring@gmail.com Rgrds, Team Converse

Greetings we are looking for Order Management RTR -Team Lead in Pune Roles and Responsibilities *Basic experience of 4 year supply chain, order management, Quote creation/validation, sales order entry, Purchasing etc. *Experience in SAP CRM Preferred skills. *We seek people with distinctive academic credentials, strategic thinking, superior problem - solving skills and a strong professional track record of results. *Within the C2R IT, you will be expected to enable best in class IT solutions for our Finance and Order to Cash business processes and in addition Eligibility Minimum 4 years Order Management Experience. Team Management Experience mandate Salary upto 12LPA Working Days -5(24/7 Rotational Shifts) Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Strategic Management 4+ yrs exp(2 yrs on paper Team Lead) upto 11LPA 7+ yrs exp Upto 15LPA Skill-Expert in Buying,Supplier Management,Procurement & Purchasing Operations,Inventory,Risk Management Call:9953984389 mansikohliimaginator@gmail.com Required Candidate profile Skill-Contract Management,Purchasing Operation,Procurement Planning,Quotation, Supply Chain,Buyer Mitigate,QuotePurchase Planning,Good communication skills,MS Office skill such as MS Excel, PPT

Hiring For || Digital Marketing B2B Sales TEAM LEAD || Up to 16LPA Team Lead : - Digital Marketing B2B Sales || Package Up to 16lpa (with variables) || Required: Graduation is mandatory Minimum 2 +Years of Working Experience as a Team Lead in Google Ads(UMM) Sales - B2B Strong Knowledge of Online Google AdWords Sales. Experience in Digital Marketing in Google Ad-words Sales Experience working with Salesforce.com or other CRM Platforms Cold Calling & Lead Generation Excellent Communications in English and Interpersonal Skills. Ability to Analyse Business Opportunities and Read Situations Well. -->Note: DOMESTIC SALES EXPERIENCE ARE NOT ELIGIBLE Work from Office Work Location: Hyderabad Shift & week off: Night Shift | fixed Sat & Sun Off Two Way Cab Facility Notice Period : Immediate Joiners Only -->Interested and Eligible Candidates can share your Updated Resume To the Below Whatsapp HR Suma - 9100969467( Share Resume to whatsApp) -->Refer Your Friend's / Colleagues. ---------------------------------------------------------------------------------------------------------------------------------------------- Hiring For || Digital Marketing B2B Sales SME || Up to 10LPA SME : - Digital Marketing B2B Sales || Package Up to 10LPA || Required: Any Graduate Eligibility : Minimum 1 years as SME/POD LEAD/ SME LEAD Experience in Google Ads (On Paper Exp) Excellent Communications in English and Interpersonal Skills. Ability to Analyse Business Opportunities and Read Situations Well. -->Note: DOMESTIC SALES EXPERIENCE ARE NOT ELIGIBLE Work from Office Work Location: Hyderabad Shift & week off: Night Shift | fixed Sat & Sun Off Two Way Cab Facility Notice Period : Immediate Joiners Only -->Interested and Eligible Candidates can share your Updated Resume To the Below Whatsapp HR Suma - 9100969467( Share Resume to WhatsApp) -->Refer Your Friend's / Colleagues.

Job Summary: The leader of the sales department is the glue that keeps the sales staff together, provides the manager with the preparation and inspiration to achieve selling goals. Typically, the work environment is fast-paced, and the team leader often moves from one task to another, answering questions, holding meetings, delegating responsibilities, and acting as an encouraging voice. Job Responsibilities: Manage the inside sales representatives team Set and track sales targets for your team Suggest and implement improvements in the sales administration process Coordinate department projects to meet deadlines Report on sales metrics and suggest improvements Prepare monthly, quarterly, and annual sales forecasts Use customer feedback to generate ideas about new features or products Research and discover methods to increase customer engagement Ensure sales, finance, and legal policies and procedures are met Build an open-communication environment for your team Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales Job Requirements: Proven work experience as an Inside sales Team Hands-on experience with CRM software and MS Excel In-depth understanding of the sales administration process Excellent interpersonal and team management skills Strong analytical and organizational skills Numerical abilities and problem-solving attitude

Lead field sales team to meet targets Acquire clients via visits & cold calls Manage product promotion & client service Visit market daily to generate leads Track trends in Insurance, FMCG, Pharma, BFSI Build strong client relations Required Candidate profile Min 2 yrs exp in field sales (Insurance/FMCG/Pharma/Banking). Must be Graduate. Good in lead gen & client acquisition. Ready to Field work. Local candidates preferred. Kevisha | +91 88490 20556

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354 326108 Sr HR Shubham Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354 326108 Sr HR Shubham Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354 326108 Sr HR Shubham Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354 326108 Sr HR Shubham Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Job Title: Team Leader Operations (Chat & Voice) Prefer local candidates for this role. Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product Flexible to take additional responsibilities as per Program/Process requirements Handle New Hire Classes, Nesting and Production Attendance Tracking, Coachings, CIRs and EOD Reports

The Sales Team Leader is instrumental in cultivating the sales team, fostering collaboration with stakeholders, deploying impactful sales strategies, conducting thorough analyses, and offering guidance to frontline agents to consistently surpass sales targets. Additionally, they are responsible for ensuring that reportees demonstrate high efficiency and effectiveness in performance and productivity. Minimum requirements (Education Qualification & Work Experience) Graduate with at least one year of experience in sales. Competency Requirements: [Technical & Behavioral] Ability to lead and motivate a sales team to achieve targets Skills to develop and execute sales strategies to drive growth Capability to establish and maintain strong relationships with employees and stakeholders Ability to assess team performance and implement measures to improve productivity and efficiency Strong communication skills to effectively convey sales objectives, strategies, and expectations to the team and stakeholders Aptitude to identify challenges and develop solutions to overcome them Adaptable to work effectively with teams in a dynamic environment Deep understanding of sales processes, techniques, and best practices Ability to work collaboratively with cross-functional teams to achieve sales objectives Job Responsibilities:- Lead a team of 15 - 20 advisors/executives in day to day operations Empower and support agents in acquiring and evaluating relevant information essential for their roles Facilitate timely skill and knowledge transfer among team members Identify performance-affecting factors and develop coaching/action plans for improvement Provide effective coaching, share feedback, and maintain comprehensive documentation Demonstrate excellent probing and problem-solving skills Keep both the team and management informed about potential threats or risks and provide timely solutions Conduct root cause analysis, audits, coaching sessions, and training activities Manage agent shrinkage, attrition, and productivity metrics to ensure optimal performance Address employee grievances and concerns in a timely and effective manner Complete tasks assigned by senior management within specified timelines Inspire and energize team members to maintain motivation on the floor Exhibit excellent organizational and time-management skills Possess strong people management and presentation abilities Proficient in working with MS Office tools

Roles and Responsibilities Design, develop, test, and deploy Apex classes, triggers, and interfaces to integrate with external systems using SOAP Web Services. Build Lightning Web Components (LWC) for custom UI components and pages. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions on time. Provide technical leadership and guidance to junior team members on best practices in Salesforce development. Ensure adherence to coding standards, security protocols, and quality assurance processes. Role : Engineering Lead Strong in LWC, Apex, Integration. Should be an individual player with no support. Should also have lead experience in managing a small technical team and guide / mentor them. Also work on provide solution, interact with Architects, Business team and customer contact Good hands on with Salesforce Configurations customization, enhancement coding, coordination with the team members, client discussion. Code Promotions, coordinating the status report to Scrum master. Good with LWC, Integration and Apex. Expectations : Work Timings : 2 PM to 10.30 PM IST WFO Mandate : 3 days / Week Certification : PD1 & PD2.

Team Leader–International process Voice Process (Good communication skill) Domain –Inbound Customer Services Experiences : Over all 5 years of experiences and 2+ years of International TL BPO on paper it mandatory Voice Team handling, team Management

Talent Acquisition & Onboarding Manage end-to-end recruitment process in collaboration with hiring managers. Develop and execute recruitment strategies to attract top talent. Conduct interviews, negotiate offers, and manage onboarding processes. Coordinate orientation sessions and ensure a smooth new hire experience. Employee Engagement & Retention Drive employee engagement initiatives and culture-building activities. Act as a point of contact for employee concerns and facilitate resolutions. Analyze engagement survey data and implement action plans. Performance Management Implement and oversee performance appraisal systems (e.g., OKRs, KPIs). Coach managers and employees on performance feedback and improvement. Support talent reviews and succession planning initiatives. Learning & Development Identify training needs through performance reviews and skill gap analysis. Coordinate and track internal and external learning programs. Evaluate training effectiveness and ROI. HR Operations & Compliance Maintain and update employee records in HRIS. Ensure HR policies are up-to-date and compliant with labor laws. Manage HR documentation including contracts, letters, and compliance records. Compensation & Benefits Handles complete payroll processing, ensuring accuracy and timeliness. Prepares and verifies bank files for smooth salary disbursement. Exit & Offboarding Conduct exit interviews and analyze attrition trends. Ensure timely clearance, documentation, and knowledge transfer.

Responsibilities: Lead and mentor a cross-functional team of senior backend, frontend, DevOps, and QA engineers Drive the development, maintenance, and optimization of a large-scale, modern fullstack search platform Ensure timely resolution of production issues and incidents across the stack Collaborate with engineers to deliver high-quality, end-to-end software solutions Work closely with a global team to evolve the platforms architecture and capabilities Oversee and participate in the release process, ensuring smooth and efficient deployments Optimize both backend and frontend codebases and infrastructure for performance, scalability, and availability Foster a collaborative, inclusive, and high-performing team culture Requirements: 6+ years of experience in fullstack development with a strong backend foundation 2+ years of experience in a technical leadership or team lead role Proficiency in Java, Spring Boot, object databases, ElasticSearch/Solr Solid experience with frontend technologies: TypeScript, JavaScript, Stencil.js, Svelte, CSS, HTML Experience with AWS, Docker, Kubernetes, REST APIs, and CI/CD pipelines Strong understanding of scalable, high-performance system design Excellent communication skills in English (B2+) Nice-to-have: Python, ETL pipelines, big data solutions, Node.js, test automation tools Soft Skills: Strong leadership and mentoring capabilities Excellent problem-solving and decision-making skills Ability to work collaboratively in a fast-paced, agile environment Effective interpersonal and communication skills Adaptability and a proactive mindset Team Information: Agile environment using SAFe, Scrum/Kanban methodologies Friendly, collaborative team culture Microservice architecture with extensive CI/CD automation Tools: Git, IntelliJ, Jira, Confluence, i3 by Tieto (search backend)

Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution: Strive for first-contact resolution whenever possible. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies: Follow Microsoft’s support policies and guidelines. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

OVER ALL 6 years of SERVICE DESK TEAM out of Need minimum of 2 years of TECHNICAL(SERVICE DESK) TEAM LEAD on paper salary 9lks ONLY Female candidates can apply Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

Role & responsibilities Candidate should have 5+ yeras experience in IT Industries. Should have hands on experience on IT Service Desk Should be able to Manager L1/L2 Engineer team Should have understanding about Incident Management. Knowledge on Networking Preferred candidate profile

Strategic Management TL Skill-Buyer,Supplier Management,Contract Management,Purchasing Operation,Procurement Planning,Quotation,SCM Exp-4+YRS(2Yrs On PPR Team Lead) PKGUpto-11LPA Bangalore NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Buyer,Supplier Management,MS Office,PPT,Contract Management,Purchasing Operation,Procurement Planning,Quotation, Supply Chain,Buyer Mitigate,QuotePurchase Planning