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Team Lead- Sales

Shining Stars Institution & travels

1 - 5 years

3 - 7 Lacs

kolkata bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

team lead attrition sales team lead tl team leading shrinkage aht csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Job-Professionals!

Greetings of the Day!

Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year in outbound sales leadership will drive team success and business growth.

Location

Salary

Location

Salary

Responsibilities:

Lead, coach, and motivate a team of BPO professionals to achieve operational goals.
Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
Conduct regular team meetings to communicate targets, performance feedback, and process updates.
Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.

Requirements:

Bachelor's degree.
Minimum of 3 years of overall experience in the BPO industry.
At least 1 year of experience as a Team Leader in a BPO setup into outbound sales process.
Excellent leadership skills with the ability to inspire and motivate a team.
Strong knowledge of BPO operations, processes, and industry best practices.
Proven track record of meeting or exceeding targets and driving performance improvement.
Exceptional communication skills, both written and verbal.
Strong analytical and problem-solving abilities.

Kaynat_8957778258

Regards,

Kaynat Khan

HR_Lead

ShiningstarsITPL

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