474 Team Lead Jobs - Page 15

RTR Team Lead Exp- 6+ Years (2+ Years as TL on paper) Loc- Bangalore Skills- RTR, Intercompany Reconciliation, Balance sheet, GL, Team Leading etc Pkg- 8.5 LPA NP- 0 to 15 Days Nancy 8586914964 Nancy.imaginators7@gmail.com

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role:Team Lead Service Desk Exp:Min 4Years as Technical Support Lead Skill:Active Directory,Service Desk,Serviecnow,Int.Voice Support Bud:Upto 9 LPA Loc:Bangalore,Pune 5 Days Working 2 Days off/Rotational US Shift Naman8890377950/naman.ghrs@gmail.com

We are KGiS, hiring a Team Lead- International Voice Process & Healthcare (End to End RCM) Job Location- Coimbatore. Looking for a Team Lead with prior experience as a TL/SME in the international voice process. Job Description: Hands-on Experience in International Voice Process/End-to-end RCM Excellent Communication Prior experience in team handling Drive the team, manage, and deliver business demand. Flexible to work the night shift Candidate skills: Hands-on Experience in International Voice Process Hands-on Experience in product sales as Team Lead /end-to-end RCM Flexible to work the night shift Interested, kindly share your resume with divya.s@kgis.co

Looking for Immediate Joiners for Below Required Notice - Immediate Joining Package - 6 lpa -7 lpa Min 2 years experience Location - Bangalore (Whitefield)No cab facility Graduate or Under graduates with relevant experience can apply Shift - UK/US Rotational Shift Work from Office Interested candidates Please call on below number Smitha@9880964847 smitha@thejobfactory.co.in A ) Job Title:- Team Leader Experience:- 2 to 6 years (2 years exp mandatory in intranational voice experience ) The Team Leader is responsible for developing the healthcare team, coordinating customer and implementing techniques that allow the business to meet and surpass its targets consistently Roles and Responsibilities : Manage the overall running of the Healthcare team Develop and implement strategic plans that expand a company's customer base and solidify its presence. Regards, Smitha HR TEAM THE JOB FACTORY

Strategic Research & Private Capital Intelligence Lead analytical work around private capital markets, fund trends, and impact investment themes in Asia. Use platforms such as Preqin, Bloomberg, PitchBook to: Track private equity, venture capital Required Candidate profile Postgraduation in MSW, Development Studies, Economics, Business, Finance, or related field. Minimum 2+ years of experience in impact consulting, ecosystem mapping, Location: India (Remote/Hybrid )

Currently hiring! A Sales Team Lead Manager lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans,analyzing data, assigning sales territories and building their team. Role & responsibilities Responsible for generation of revenues the Sales Channel. Responsible for Achieving the Business Objectives Sales Team for the Branch and meet the Value, Volume and channel Productivity. Responsible for leading a large Sales Channel comprising Team Leaders and Sales. Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team Preferred candidate profile Bachelor's Degree in any stream Proven Work experience required of 1 to 4 + sales and marketing in BFSI/lnsurance or Investment Sectors Good conflict-resolution and problem-solving skills Background BFSI industry is a bonus. For more information: Komal B.I HR Team Phone/WhatsApp: +91 93289 59079 Email: komal@Tekpillar.com Also, Kindly share this Job Opening with your Friends and Colleagues who is looking for a Job Change in BFSI Domain In Andhra Pradesh.

Greetings from NTT DATA, Roles &Responsibilities of this position are: Supervises team ensuring highest quality of service is provided to clients. Monitors performance of team and reports results and issues to higher-level leadership. Assists team with escalated client or account issues. Manages the hiring, staffing, and maintaining of a diverse and effective workforce. Responsible for career development / planning, performance and pay discussions of team members. Interacts with clients and internal departments to resolve issues. Leads staff to complete assignments using established guidelines, policies, and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis. Metrics Management - Data driven approach towards Metric Management and ensure the assigned team members meet their desired level of performance on all metrics. Skills Required Role: Team Lead - Claims Adjudication Skill: Claims Adjudication (US Healthcare Process) Work Location: Chennai Solid communication skills. Solid analytical / problem solving skills. Ability to make quick decisions and agility to implement action items in expedited time frame. Strong MS Office skill set to perform reporting duties. Interested candidate please share me your resume to Ganga.Venkatasamy@nttdata.com

Hiring Team Leaders (Outbound Sales process) Greetings from Ienergizer We are actively looking for an experienced Team Leader to join our dynamic Operations Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Requirements: * Minimum 1 year of experience as a Team Leader in an Sales Process * Strong leadership and communication skills * Should have ability to drive sales * Immediate joiners preferred * Ready to work in rotational shifts (6 days a week) Location : Ienergizer - Noida Sector 60 Salary : Up to 4 LPA+ Incentives For more information about us, visit our website: www.ienergizer.com To apply, send your updated CV at: Vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with you! Regards, Vanshika Kakkar TL - HR

1. Maintains the work structure by updating job requirements and job descriptions for all positions. 2. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. 3. Prepares employees for assignments by establishing and conducting orientation and training programs. 4. All operations related to Payroll, Compensation & Benefits, Statutory and compliance. 5. Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. 6. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. 7. Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. 8. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. 9. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. 10. Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. 11. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 12. Completes human resource operational requirements by scheduling and assigning employees; following up on work results. 13. Maintains human resource staff by recruiting, selecting, orienting, and training employees. 14. Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Preferably looking for candidates from a hospital background. If interested, please share your updated resume to khalid@starhospitals.co.in

OPENINGS FOR GROUP COACH / QA / TEAM LEAD SPECIALTY IN ANESTHESIA OR SURGERY CODING OR E & M OBSERVATION CODING Location : Chennai / Hyderabad / Bangalore Required Candidate profile For more details contact: SUSHMI - 7397286767 DIVYA - 7358399847 Sindhuja - 7305158666 Rajitha - 9790878558 Varalakshmi - 6385161155

Order Management Team Lead Pune 5-10 Yrs(2 yrs on ppr as TL)---Mandate Graduate 11 LPA 4+ Year exp in Order Management, order to cash, order fulfillment Immediate to Max 15 Days Joiner Excellent communication Drop CV's Karishma.imaginators@gmail.com Required Candidate profile 4+ Year exp for Order Management/Order to Cash End to End order management Order taking, Order tracking, Order fulfillment BPO environment Retail/CPG ERP systems SAP Order Amendments, order to cash

Position:Assistant Manager Delivery Cyber Security Services Operations Company: CyberAssure www.cyberassure.one Experience: 35 Years Location: Gurgaon Sohna Road, Sector 49 Department: Cyber Security Services Budget : Up to 12 LPA Role Summary: We are seeking a proactive and organised Assistant Manager/Manager Cyber Security Services Operations to lead cross-functional delivery teams supporting SOC monitoring, DLP/CASB monitoring & management services. The role emphasises program governance, operational excellence, and customer engagement, ensuring high-quality service delivery through cross-trained team members. While not a hands-on SOC manager role, a solid understanding of cybersecurity operations is essential. The role will work closely with a customer success specialist. Key Responsibilities: Program Governance & Delivery Oversight Oversee operational governance for cybersecurity services delivery across SOC, DLP, and CASB domains. Define and track delivery KPIs, SLAs, and quality metrics; ensure adherence to contractual commitments. Establish and manage operational cadence, including weekly reviews, monthly service reporting, & continuous improvement plans. Maintain and improve runbooks, knowledge bases, and operational playbooks where required. Cross-Functional Team Management Lead and coordinate a cross-trained team delivering integrated security services. Promote team flexibility and service continuity through knowledge-sharing and cross-skilling initiatives. Facilitate effective resource allocation and manage shift schedules if required. Customer Interaction & Service Excellence Serve as a primary operational point of contact for clients for day-to-day delivery and escalations. Collaborate with the Customer Success Lead to identify areas of service improvement, value addition, and strategic alignment. Support onboarding and steady-state transition of new customers, ensuring seamless integration into delivery processes. Participate in client governance calls, QBRs, and feedback loops to enhance service delivery. Continuous Improvement & Operational Efficiency Identify process gaps and drive automation, optimization, and quality enhancements across services. Collaborate with internal stakeholders, including technology SMEs, security architects, and compliance teams, for alignment. Contribute to service innovation and transformation initiatives. Required Skills & Experience: 35 years of experience in cybersecurity service operations, program coordination, or delivery management in a managed services/MSSP environment Hands-on understanding of cybersecurity domains such as: SOC monitoring and incident response workflows DLP tools (e.g., Symantec, Forcepoint, Microsoft Purview) CASB solutions (e.g., Netskope, Zscaler) Strong experience in delivery governance, customer communication, & operational metrics tracking Excellent interpersonal, coordination, and presentation skills. Proficient with service management & collaboration platforms (e.g., ServiceNow, Jira, Confluence, MS Teams). Preferred Qualifications: Bachelor's degree in Information Security, Computer Science, IT, or a related field. Experience in stakeholder engagement, account management, or customer success is a plus. Share Ur latest CV with details like- 1. Ctc 2. Expectation 3. Notice period Regards, Rajesh Kumar AAYAM CONSULTANTS Cell: - 9311232179/ 7011595674 Email ID: - [HIDDEN TEXT]

Order Management TL Skill-Order Management,Order To Cash,Order Fulfillment,Team Handling,Sales Order,Order Booking 4+Yrs In Order Management 2Yrs On PPR Team Lead PKG Upto-12 LPA Loc-Pune NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2 Years On Paper Team Leader Skill-Order Management, Order To Cash, Order Fulfillment, Team Handling, Sales Order, Order Booking, Order Tracking, ERP, SAP, Order Processing, Order Creation

We're Hiring Sales Team Leader (Immediate Joiner Preferred) Location: Noida, Sector 63 | Full-Time Are you a proactive leader with a passion for driving performance, managing teams, and making data-backed decisions? Join Ocube Services as a Team Leader and take your career to the next level! Salary- upto 6lpa Key Responsibilities: Lead, manage, and motivate a team to achieve performance targets and operational goals Monitor individual and team performance using dashboards and reporting tools Analyze data to identify trends, gaps, and opportunities for improvement Create and maintain reports using Excel or Google Sheets for daily/weekly/monthly reviews Provide coaching, feedback, and development plans to team members Foster a positive team culture and resolve team-related issues promptly Collaborate with management to implement process improvements and best practices Key Requirements: Immediate joiner preferred Proven experience in team leadership or management (BPO/Customer Experience background is a plus) Strong communication and interpersonal skills Proficiency in Excel/Google Sheets and performance reporting tools Analytical mindset with attention to detail Ability to thrive in a fast-paced and dynamic environment Interested or know someone whod be a great fit? Reach out to Monika Joshi at 8076186784

We have excellent openings for candidates with excellent communication for Freshers & Experience! Qualification : Graduates / Undergraduates / Post Graduates Can Apply. Experience: 0 to 8 years Any Bpo experience. Process: Banking / Financial Services / Insurance / Mortgage / Technical / Networking Etc. Salary: 3.75 Lacks to 7. 5 Lacks Ctc. Shifts: Us / UK / Australian / Day shift Rounds of Interview: Hr Voice & Accent Operations Note: Candidates should be flexible working in Shifts all the rounds are conducted on the same day. Feel Free to Call on Below No / Walk in @ Hr: Rashmi - 7760984460 / 9900024951 Hr: Vishnu - 9900024811 / 7259027295 Forward to your Friends as Well. Feel free to call. (Giving a call before walking in will help you in saving your time by knowing the profile exactly).

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You'll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders.

Role: Recruitment Team Lead Location: Hyderabad, TG, IND Duration: Full Time Collaborate closely with the Delivery Manager to ensure alignment between team activities and business objectives. Establish clear weekly and monthly performance goals for team members. Conduct regular performance reviews and one-on-one sessions to assess individual progress and address development needs. Provide mentorship and guidance to team members to support their professional growth and career advancement. Engage in daily team interactions (e.g., floor walks) to offer real-time support, direction, and motivation. Supervise and refine candidate sourcing strategies across databases, job boards, and relevant professional communities. Serve as an internal subject matter expert in the use of company training resources and tools. Partner with the Delivery Manager to define and support clear career progression paths for team members. Drive continuous improvement in delivery processes by upholding high standards, promoting best practices, and enhancing team productivity. Foster a positive, collaborative team culture through active engagement, integrity, and a commitment to excellence. Lead by example, using a coaching mindset to inspire and encourage a high-performance environment. Demonstrate exceptional communication and active listening skills to effectively support, influence, and engage with team members.

Looking for a passionate Engineering Manager with deep MERN stack experience (MongoDB, Express.js, React.js, Node.js). Lead and mentor a team while coding impactful solutions in a collaborative, agile environment. Required Candidate profile Lead & mentor dev team, contribute to code/architecture, drive agile practices, collaborate cross-functionally, ensure scalable solutions, spend 25–50% on hands-on coding and communicate with clients.

Graduate (60% In 10th/12th/Graduate) Min 1year to Max 3y Exp in Sales (Candidates must come from a core sales background (ideally B2C), with experience in driving targets and working in performance-led environments) Interview ALL ROUNDS VIRTUAL Required Candidate profile Salary Range : Up to 6 LPA, based on experience and fit Good English and Hindi communication skills – both spoken and written – are expected Location : Bellandur

Position Name Bank loan TL Location Vikhroli, Mumbai. UK Shift 1-10 PM Exp 5 yrs+ Must have Loan syndication, bank loan. Any 1 (draw down, pay down, roll over) The role will involve the following critical activities: Processing and Reviewing Loan servicing transaction such as Repayments, Drawdowns, Interest payments, Fees, advances, PIK etc. Reviewing various documents related to CLOs & deal setup in the system. Reviewing and processing trades & related economics and prepare daily funding request. Reviewing and performing various activities at each level of CLO deal. Preparing and Monitoring Key Performance Indicator and Key Risk metrics on daily basis. Assist with daily loan operations, trading, resolving breaks with the middle office team etc. Review of the monthly trustee reports & quarterly waterfalls. Preparation and maintaining various sensitive Analysis, to closely assess the CCC bucket assets, defaulted obligations, distressed assets on daily basis. Assist with the effective date tie-out process between CLO Manager/Middle office/Trustee/EY. Preparation of Monthly & Quarterly Investor reports. Interacting with Prime Brokers via phone and e-mail for resolution of fund queries. Assisting team members in break resolution. Assisting manager and team in meeting SLA. Training new joiners. Must Have : MBA (finance) with 5+ years of loan operation experience. Fund Administrator or Hedge Fund Operations experience preferred. Should know product life cycle of bank loan products. Understanding of CLOs will be an added advantage. Hands on with MS office excel & functions. Knowledge of WSO/Geneva/Clearpar/ Markit will be preferred. The role will involve the following critical activities:business writing. If interested send updated resume on rosalin.m@genxhire.in or 8976791986. Share the following details: Current CTC Expected CTC: Notice Period Age Reason for leaving last job

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498