4 - 7 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Lead and manage a service desk team including performance, attrition & resource planning
Provide coaching and mentorship to team members to bridge skill gaps
Ensure process compliance, knowledge management, and quality delivery
Own customer escalations and ensure timely resolution
Coordinate governance calls and performance reviews
Conduct regular audits, quality assessments, and drive improvements
Ensure team readiness with latest process updates and training
Strong leadership & team management experience
Excellent verbal & written communication
Ability to mentor, motivate, and manage performance
Strong decision-making & problem-solving skills
5+ years of Service Desk / Technical Support experience
Proficient in Windows OS (XP to 10), MS Office Suite, Browsers
Intermediate knowledge of registry fixes, patch upgrades, virus/security troubleshooting
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
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8e-05 - 0.00014 Lacs P.A.
8e-05 - 0.00014 Lacs P.A.
