Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Technical Support Team Leader in Hyderabad for Top IT Companies WHITE HORSE MANPOWER CONSULTANCY (P) LTD

4.0 - 7.0 years

0 - 0 Lacs

hyderabad

On-site

Position Summary We are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively. Key Responsibilities Lead and manage a service desk team including performance, attrition & resource planning Provide coaching and mentorship to team members to bridge skill gaps Ensure process compliance, knowledge management, and quality delivery Own customer escalations and ensure timely resolution Coordinate governance calls and performance reviews Conduct regular audits, quality assessments, and drive improvements Ensure team readiness with latest process updates and training Required Skills General Skills Strong leadership & team management experience Excellent verbal & written communication Ability to mentor, motivate, and manage performance Strong decision-making & problem-solving skills Technical Skills 5+ years of Service Desk / Technical Support experience Proficient in Windows OS (XP to 10), MS Office Suite, Browsers Intermediate knowledge of registry fixes, patch upgrades, virus/security troubleshooting To Apply: Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: 9620333433 / 9632024646

Posted 1 week ago

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