Service Desk (Voice)| Technical Support Ghrs Training

1.0 - 5.0 years

4 - 5 Lacs

pune

Work from Office

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

Posted 1 month ago

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Technical Support Team Leader in Hyderabad for Top IT Companies WHITE HORSE MANPOWER CONSULTANCY (P) LTD

4.0 - 7.0 years

0 - 0 Lacs

hyderabad

On-site

Position Summary We are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively. Key Responsibilities Lead and manage a service desk team including performance, attrition & resource planning Provide coaching and mentorship to team members to bridge skill gaps Ensure process compliance, knowledge management, and quality delivery Own customer escalations and ensure timely resolution Coordinate governance calls and performance reviews Conduct regular audits, quality asse...

Posted 3 months ago

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