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Nexus Manpower Solutions
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Team Leader(Ocean, Air Freight) CS & Operation_Rotational Shift Mumbai

Team Leader(Ocean, Air Freight) CS & Operation_Rotational Shift Mumbai

Nexus Manpower Solutions

5 - 10 years

|

7 - 13 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 weeks ago| Platform:

Apply

Skills Required

team lead freight air freight team management sea freight customer service team leadership team coaching freight forwarding customer support team supervision team leading ocean freight operations stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Supervise staff in accordance with company policies and procedures.
Establish employee goals and conduct employee performance reviews.
Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
Participate in problem solving and process improvement process together with team manager.
Evaluate department processes, recommend, and coordinate required changes based on process analysis.
Assist to meet performance targets.
Assist staff to resolve complex problems and responsible for quality control.
Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
Drive Employee Engagement and Customer Satisfaction Processes.
To have a periodic meeting with the team members to discuss on the productivity and feedback.
Monitor Key deliverables for Process Associates on Continuous Basis

Required Skills/Abilities:

Graduate (Bachelors degree from a recognized University in any discipline)
Minimum 5 years experience in team handling
Manage Transitions and Change management
Leverage strong interpersonal and analytical skills
Logistics Experience
Good Communication (verbal and written) and interpersonal skills.
Good People management Skills
Computer knowledge (word, excel, power point)

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Nexus Manpower Solutions

Staffing and Recruitment

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