Team Lead

Job Description

Job Title: Data Operations Team Lead (Please apply only if you have been designated as a team lead in your current or previous job and have handled end-to-end projects). Role Summary As the Data Operations Team Lead, your primary responsibility is to drive operational excellence, manage a high-performing team, and ensure the accurate documentation of complex concepts from clients and stakeholders. You will play a key role in identifying process gaps, implementing efficiency improvements, and owning the team's day-to-day production model. This role also involves coaching experienced team members into future leaders while working in a fast-paced, detail-driven environment. Key Responsibilities Leadership & Team Development - Lead and mentor a team of data operations professionals. - Coach senior team members into potential team leads or future managers. - Conduct regular performance reviews, goal-setting, and team engagement initiatives. - Be a culture carrier and champion the organization’s values. Operational Management - Take full ownership of the team’s production model, ensuring delivery against SLAs. - Ensure top-notch performance in daily operations with strong attention to detail. - Coordinate seamlessly with cross-functional and remote teams. Process Building & Optimization: - Design, implement, and stabilize new data operations processes. - Identify bottlenecks, propose improvements, and lead initiatives for continuous process enhancement. - Drive automation and documentation to ensure consistency and scalability. - Collaborate with Data Automation Engineers and Data Scientists to complete end-to-end process pipelines, feedback, and reporting loops. - Display strong change management and risk mitigation capabilities during execution. Client & Project Management - Independently handle large projects and client communications. - Translate client needs into clear, organized deliverables. - Navigate ambiguity with strategic thinking and problem-solving capabilities. Strategic Contribution: - Provide input into roadmap planning and resource allocation. - Represent the team in leadership forums, sharing updates and advocating for operational needs. Skills & Qualifications - Bachelor’s degree in any field. - 6–7 years of experience in data-related operations, with 3–5 years of people management. -Has experience communicating and working directly with US-based clients. - Exceptional attention to detail and ability to perform under pressure. - Strong client-handling skills and experience with remote team coordination. - Proficiency in MS Office. - Excellent verbal and written communication skills in English. - Strategic mindset, quick learner, and a positive, solution-oriented attitude. - Strong project ownership with a knack for problem-solving and operational thinking. Infrastructure Requirements (Work from Home) - High-speed internet connectivity suitable for video conferencing. - A business-grade computer (modern processor, 8 GB+ RAM). - A quiet, dedicated workspace at home. - Quality headphones with clear audio. - Stable power and internet backup options. Additional Information - This role does not guarantee a transition into AI/ML roles. - This position is not geared toward a career in data visualization. - Candidates must be comfortable in a remote-first and performance-driven environment. Show more Show less