Team Lead – Dispatch Operations (US Logistics)

About Us: We are seeking an experienced and proactive Team Lead – Dispatch Operations to oversee and manage a team of dispatch executives for our US-based logistics (3PL) operations. The TL will be responsible for ensuring smooth daily dispatch activities, maximizing fleet utilization, maintaining compliance, and serving as the primary escalation point for operational issues while coordinating with brokers, carriers, drivers, and customers.

Key Responsibilities

Team & Operations Management:

• Lead, supervise, and mentor a team of Dispatch Executives handling US logistics operations
• Allocate workloads, monitor team performance, and ensure adherence to SOPs
• Conduct daily shift briefings, performance reviews, and training sessions
• Act as the first level of escalation for operational and driver-related issues

Dispatch & Logistics Operations

• Oversee planning, scheduling, and dispatching of drivers for pickups and deliveries across the US
• Ensure optimal route planning, cost-effective dispatch, and maximum truck utilization
• Monitor driver routes, Hours of Service (HOS), ELD compliance, and DOT regulations
• Track shipments via TMS, GPS systems, and load boards in real time

Communication & Coordination

• Maintain strong communication with drivers regarding load details, delays, breakdowns, and route changes
• Coordinate with US brokers, shippers, receivers, and carriers to ensure smooth operations
• Ensure timely check calls, ETA updates, POD collection, and detention management
• Handle escalations related to delays, re-routing, service failures, or customer complaints

Compliance & Documentation

• Ensure accuracy and real-time updates in TMS and dispatch records
• Monitor documentation, including load confirmations, rate cons, PODs, and accessorials
• Support billing teams by validating freight charges, detention, and additional fees
• Ensure compliance with internal policies and US transportation regulations

Process Improvement & Reporting

• Analyze operational data to reduce dwell time and improve on-time performance
• Identify process gaps and recommend improvements for efficiency and cost savings
• Prepare daily/weekly operational reports and KPI dashboards for management

Required Skills & Qualifications

• 3+ years of experience in US trucking / logistics / 3PL dispatch operations
• Prior experience leading or mentoring a dispatch team
• Strong knowledge of dry van, reefer, or flatbed operations
• In-depth understanding of US geography, time zones, and routing
• Solid knowledge of DOT regulations, HOS, and ELD compliance
• Hands-on experience with TMS, GPS tracking systems, and load boards
• Excellent English communication skills (verbal & written)
• Ability to work US night shifts and 6-day work schedules
• Strong leadership, problem-solving, and multitasking skills

Preferred Qualifications

• Experience working directly with US brokers and asset-based carriers
• Knowledge of freight billing, detention, layover, and accessorial charges
• Exposure to performance management and KPI-driven operations

Key Performance Indicators (KPIs)

• On-time pickup and delivery percentage
• Driver and fleet utilization rates
• Reduction in dwell time and deadhead miles
• Issue resolution and escalation turnaround time
• Team productivity and adherence to SOPs
• Compliance accuracy and documentation error rate

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• The shift will be from 6:30 PM to 3:30 AM. Are you able to manage the travel commute on your own?
• Do you have relevant experience in the same industry and job profile?

Experience:

• Dispatching: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person