5304 Team Handling Jobs - Page 25

Well Versed with ZOHO Books / SAP or any cloud based ERP system. - At least 6 years of experience with 2 years of team management. - Very good knowledge and understanding of Excel. - Monitor compliances like GST, IT, TDS and co-ordinate with agencies

Greetings from Kotak Life Insurance!!! *Urgent hiring for Relationship Manager in our Wealth Channel* Location Pune Chennai Ahmedabad If you are interested in sales and want to earn good incentives along with career then share your resume on or call on 9730268028 Role and Responsibilities: - Deal with the HNI client that is the ( High profile clients) & has to sell ULIP product. - Recruit and train distributors. - Organize and run recruitment events for distributors - Continuous training and motivating the team to drive ULIP business. - Attend joint field work and help the distributors whenever needed. *Industry best compensation package *Attractive incentives *Travel Allowance Desired candidate profile: - Must be a graduate. - Must have minimum 2 years of Insurance Sales experience (preferably in Agency Channel)

The ideal candidate will be responsible for managing territory sales, distributor networks, team performance, and achieving revenue targets within the assigned cluster. Reporting to Zonal sales Head/National Sales Head Required Candidate profile Proven experience in managing distributors & field sales team. Experience in FMCG/Personal care/Consumer goods. Knowledge of market. Graduate with MBA in sales & marketing. Perks and benefits As per company norms

Job Summary: We are seeking a highly analytical and experienced Quality Manager to lead the call auditing and quality assurance function within our BPO operations. The ideal candidate will be responsible for designing and implementing quality frameworks, leading quality auditors, ensuring compliance with client expectations, and driving continuous improvement through insightful analytics and performance feedback. Key Responsibilities: Develop and manage QA processes for voice and non-voice customer interactions to ensure adherence to client and internal standards. Oversee a team of quality analysts to monitor, audit, and evaluate agent calls, chats, and emails. Analyze call audits and trends to identify performance gaps and recommend coaching, training, or process changes. Collaborate with operations, training, and client teams to develop action plans for improving customer satisfaction, compliance, and service delivery. Drive implementation of quality improvement initiatives such as call calibration sessions, feedback loops, and scorecard redesigns. Conduct quality calibration sessions with internal teams and clients to ensure scoring consistency and alignment. Track and report key quality metrics (e.g., CSAT, QA Scores, FCR, compliance issues) on a regular basis. Ensure the QA function is compliant with regulatory and contractual standards (e.g., PCI, HIPAA, GDPR, depending on industry). Provide regular performance reviews and coaching to QA analysts, ensuring their continuous development. Develop and maintain documentation including QA policies, SOPs, training materials, and audit templates. Serve as a point of contact for client quality escalations , audits, and reporting.

Hi, Greetings from Delhivery Limited, India's largest supply Chain company. We have multiple openings in our Last Mile Delivery Centers for the post of Assistant Team Leads and Team Leads in various parts of Bangalore Present Vacancies are in : Whitefield, Nagavara, Dooravani Nagar, Nagondanahalli, Electronic City, Bommana Halli, Devanahalli, Yelahanka, Kothanur, Dodda Banaswadi, Marathahalli, Devasandra, Vijaypura, Sathanur, Bhatra Halli, Budigere, Hskote, Horamavu, KR Puram, ITPL, Hennur. Role: Team Leader/Assistant Team Leader for DC Operations (Need to handle the day to day operations of the Delivery centres of particular location which requires computer knowledge, people handling skills and need to communicate in Kannada or Hindi.) Experience Range: 0 to 7 Years CTC Range : Up to 2.75L for Asst Team Lead & up to 4.0 L for Team Lead plus other company benefits. For the mentioned positions we are conducting Walk In drive in the following locations Walk-In Dates: 27th June 2025 (Friday) and 28th June 2025 (Saturday) from 10.30 AM 4.00 PM Interview Location: Kothanur (North Bangalore) Delhivery Limited, Bangalore_Kothanur_D No. 3/14, Opposite Venu Gopal Swamy Temple Road, Behind Kothanur Bus Stand, Hennur Bagalur Main Road, kothanur Post, Bangalore 560077 Google Map Link : https://maps.app.goo.gl/zWiGbZxFDwZJT2XE8 Contact Person : Karthik Raj All interested candidates may come down for a face-to-face interview along with their printed CVs to any one of the mentioned locations. You can refer your family members/Friends in case if they are looking for job. To know more about Delhivery: https://www.delhivery.com/ Thanks HR Team Delhivery Limited

Lead Generation: Identify and prospect potential clients through various channels including cold calling, email campaigns, social media, and networking events. Qualification of Prospects: Qualify leads and determine the suitability of prospects based on their needs, budget, and timeline. Market Research: Conduct research on industry trends, market developments, and competitor activities to identify new opportunities. Strategy Development: Collaborate with the sales and marketing teams to develop targeted strategies and campaigns to generate leads and drive sales. Relationship Building: Build and maintain relationships with clients to understand their evolving needs and provide solutions that meet their requirements. Client Meetings and Presentations: Coordinate meetings and presentations with prospects to demonstrate the value proposition of our products/services. Sales Activity Tracking: Track and report on sales activities, pipeline, and performance metrics to management on a regular basis.

5+ Years in Home Loans | 1+ Year Team Handling -Handle a team and drive Home Loan sales -Ensure target achievement and customer satisfaction -Strong leadership and loan processing knowledge required

Providing Financial Planning Tool to existing customers Developing opportunities with existing customers & references Reaching the targets and goals set for your profile. Increasing business opportunities through various routes to market

lending LI comp. hiring Candidate should have Good exp. in Life insurance comp. in Banca channel with 1-2 year of on Roll team handling age- below 38 cont. us- 9111867370 HR Deepshikha share your updated CV Good stability and good communication req.

Role : Team Leader ( US Account) Location : Ahmedabad Job Description Vendor Bills Processing Vendor Statement Reconciliation Bank Entries and Reconciliation Credit Card Entries and Reconciliation Payroll Processing and Payroll Entries Preparation of customer invoices and mailing AR and Revenue Reconciliation Updating Document Checklist, Document Library and Client Reports Double checking of bookkeeping and accounting work done by subordinates Sales Tax calculation and filing Payroll Reconciliation Accruals, Prepayments, Deferred Revenue, Depreciation and Month end adjustments Internal communication for routine queries and questions Review and preparation of financial statements Help management in collecting key data such as Work Planner, Financial Statements Submission Checklist etc. in timely manner Client Billing, especially hourly clients Protect confidential details of clients, and follow guide lines of ISO/IEC:27001

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Vmware Virtualization Implementation. Experience5-8 Years.

Assistant Manager Sales Leadership Recruitment : Manage the end-to-end recruitment process for sales leadership roles, including sourcing, interviewing, assessing, and hiring qualified candidates. Stakeholder Management : Collaborate closely with business leaders and hiring managers to understand the talent requirements, role specifications, and team dynamics. Sourcing Strategy : Develop innovative sourcing strategies and tools to attract top talent, including using platforms like LinkedIn, job boards, and recruitment agencies. Talent Pipeline : Build and maintain a strong pipeline of potential sales leadership candidates through continuous sourcing and networking. Candidate Assessment : Conduct interviews and assessments to evaluate candidates based on their experience, leadership capabilities, and cultural fit. Offer Management : Manage the offer process, including negotiating terms with candidates and ensuring smooth onboarding. Data Reporting : Track and report recruitment metrics and provide updates to senior management on hiring progress. Employer Branding : Work on strengthening the employer brand to attract high-quality candidates. Experience Range: 3 - 5 years Educational Qualifications: Any graduation ,and MBA/PGDM in HR/Industrial Relations Skills Required: Corporate Recruiting , Stakeholder Management , Bulk Hiring , Talent Acquisition , Team Handling , Niche Talent Acquisition Candidate Attributes: Strong experience in sourcing, interviewing, and evaluating candidates. Excellent stakeholder management and communication skills. Ability to work in a fast-paced, target-driven environment. Knowledge of various recruitment tools and platforms. Strong negotiation and problem-solving skill Team Management of 5-8 members.

Helpdesk Manager Experience: 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management Certification if any: ITIL mandatory Cargo wise or other consulting domain exp preferred Skills required: ITIL major incident management. Should be able to triage and handle a major incident and resolve the issue in the defined timeline Project management Drive and handle all the client communications, delivery steerings, escalations and act as a single point of contact between the service provider and the client. Working on the contractual s and the requirements for a new engagement or modifying the existing one Experience drafting an SOW, estimating the work force requirement, changing the contractuals reflecting the changes in the process etc People management Scheduling the roster, handling the performance reviews, stack scores and conducting Performance knowledge tests, updating the knowledge with the changes to the knowledge articles Support management Team handling skills Should be able to communicate with the client on day to day operational challenges - Accept and handle inquiries related to applications and infra - Depending on the nature, each issue is routed to the right team at for action and resolution. - Be the first point of contact for all end-user issues, and inquiries can come from various channels (e.g. phone, email, chat, etc.) at any time of the day - The end-to-end support process is tracked and managed by the helpdesk. - The helpdesk will also manage the interactions with the end - users, where they are kept informed throughout the process - Past experience in working on EDI application, JIRA tool and ServiceNow ticketing tool preferred Roles and responsibilities Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills Monitoring and reporting on the effectiveness of training programs and implementing remediation programs. Completes certification courses prior to conducting first training session. Adheres to Agent and/or Representative training schedule and curriculum. Delivers training assessments to trainees. Assigns appropriate pre-study work, as defined by client and Individual training organization. Consistently and thoroughly completes required tracking and reporting tasks. Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.). Conducting outlier, Vitality and ad hoc client/process related trainings. Support service levels by being productive whenever required

Team Manager : Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Conduct gold appraisals for customers to determine the value of their gold ornaments. Handle customer queries related to gold loan operations, including processing loans and resolving issues. Manage a team of appraisers to ensure efficient workflow and meet targets. Ensure compliance with company policies and procedures during appraisals and loan disbursements. Maintain accurate records of transactions, including customer details, appraisal reports, and loan documents.

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Must possess Excellent Verbal Communication. Experience: Fresher Eligible Salary - 35k ctc Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: *Pragya 9893981658 or you can share your resume in whatsapp on the above numbers with Subject International Chat Process for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Pragya KVC CONSULTANTS LTD

Long Description JD: Mand etory - Currently working as a PM having Project Management experiece with handling many vendors and stakeholders at a time. Previously worked as a SAP MDG functional consultant with Data Migration experience Team Handling experience[Handled 20+ members Team] Good To have - SAP S/4 Hana Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: SAP Master Data Governance - MDG. Experience5-8 Years.

We are looking for a highly motivated and enthusiastic individual to join our team as a Product Sales Executive - Fresher. The ideal candidate should have 0-2 years of experience in sales or related fields. Roles and Responsibility Develop and execute sales strategies to achieve business objectives. Build and maintain strong relationships with clients and customers. Identify new business opportunities and generate leads. Conduct market research to stay updated on industry trends. Collaborate with cross-functional teams to drive sales growth. Provide excellent customer service and support. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of sales principles and practices. Willingness to learn and adapt to new situations. Team player with a positive attitude and energy. Familiarity with the telecom/ISP industry is an added advantage. Required candidate profile- -Fresher -Graduate or post graduate -Eager to learn new things -Leadership qualities -Travel enthusiastic -Team handling -well dressed -Can join immediately (next day of the interview) *Age 18-27 *Freshers can apply *Immediate joiner Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai suburban, kalyan,

Role & responsibilities Final Assembly Testing of all equipment at our factory. 2. Travel all over india and export for service activity of pharmalab machines. 3. Check job related documents like MOM, Packing list, Compliance, utility check list ,P&ID and GA drawing before visit to client. 4. At site take care about packing boxes and it shifting up to last location. 5. After installation verification of all materials as per packing list and report to be sign from client. 6. During commissioning as per our documents start machine and verify the all reports before client checking. For any deviation, inform to superior on same day. 7. During warranty time follow up with client for machine feed back. 8. Follow up for spares requirement of his area. For loan base material, he has to follow all activity in accurate. 9. During AMC visit he has to visit with check list and daily reports should be prepared accordingly. 10. Open service call in accurate, after visit- entry of visit report and voucher to be make in accurate. 11. All service related reports he has to scan and save to daily report folder job wise. 12. Follow ISO 9000 process and conduct all activity mentioned in it. 13. Ready for any job rotation or new responsibility Preferred candidate profile Candidate should be BE / diploma in Mechanical or electrical. Having sound knowledge of Pharmaceutical equipment's like distillation / sterilization plant. Can able to perform installation and commissioning of equipment independently. Able to monitor and coordinate with Team.

Role & responsibilities Recruitmentof Sales Manager/Sales Officers, training & motivating them to generatebusiness. EnsureProductivity of Sales team. Responsiblefor building a healthy & profitable portfolio Ensuringsuperior customer experience and handling customer service in terms ofcollections, pre payments & other service concerns. Keeptrack of collection and recovery and ensure delinquency remains belowpermissible limits. Identifying potential market area for sourcingbusiness. Key Responsibilities : MonitoringTarget and achieving assigned targets. Abilityto create professional work culture that encourages enthusiasm & teamspirit Toensure productivity metrics of sales officers & employee retention Understandingof Credit Risk & managing portfolio DrivingField Sales along with a Team of Sales Managers and Sales Officers Managinga large team of 15 to 20 including Sales Managers and Sales Officer Interested candidate share your resume on below mentioned email ID Prinshu.yadav@hdbfs.com

Role & responsibilities Prepare sales plan covering Geographical Spread, Subscriber Base, Sales Budget and Projected revenues and submit to AM-Sales, Responsible for sales of company products / services to targeted customers in the assigned area of the branch Managing Proper Team Roster and Team Reports. Ensure all Enquiries are attended on time and Maximize conversions. Generating Own leads through Door to Door / Cold call efforts from the team. Responsible for maximizing teams productivity. Instill Funnel management / account management skills in sales executives. Conducting Regular BTL / On Ground activity to Gain market Share. Responsible for maximum capacity utilization as per business plan in the capacity built areas, Generating Sales from Low utilized Elements. Responsible for Increasing the Width and Depth of Distribution by way of expansion/ Permission and Focusing Apartments. Regular On job training to all SEs, imparting class room training to increase Productivity of the Team. Conduct daily reviews of sales team members in the branch and motivate them to perform and whenever required help them in closing sales calls Prepare MIS report for monitoring compliance against sales plan (Annexure BSI 01) Submit periodic MIS to Branch Manager and Manager Sales in the approved format (Annexure BSI 02) Submit periodic market intelligence report to Sales Manager / Branch Manager on Market trend, Competition Products and Competitors’ practices Ensuring Basic Hygiene related to Work and market Regulations. Implement approved sales promotions schemes in the Branch. Key Result Areas Role is responsible for acquiring new clients for business growth and maximize the profits of the organisation by meeting the required sales targets. Recruitment Specifications Education: Should possess a Bachelor’s degree or equivalent mandatorily

I. Modern Trade Sales To make sure that the existing MT customers are retained and maintained while developing the and introducing products in the newer MT chains. Maintain consistent delivery of sales numbers as per the targets for each MT customer. Lead resource for planning and negotiating for in-store activations, merchandising, sell-out plans with the accounts. Negotiate favorable annual trading and logistic contract with MT channels. Schedule regular meetings with customers to ensure customer satisfaction standards are maintained. Provide trade information, competitor& activities and market intelligent to the company. To take initiative and efforts to develop constructive and effective solutions to any issues that slow down or hamper the sales. To constantly review, analyse and interpret performance data, so that relevant information can be provided to the management and help build sustainable business in MT channels. Monitor market trends analyse and develop plans for growth, increase market share and increase profitability. To plan, design, develop and implement different sales activities by researching the customer & distributors needs and requirements. To ensure that the all the sales and marketing activities are carried out within the agreed budgets, volume, sales, and within the given time scales. Develop and or maintain Distributors for handling new and existing customers wherever required in PAN India. Should be able to work in a target oriented work environment and should be able to prioritize work based on the given deadlines. Should have passion and flexibility to travel long distances whenever required for bringing in Sales revenues. Drive sales development and training process effectively. Recruit and build team which delivers sustainable business. Drive Performance Management Process (PMP) by effectively setting performance objectives and reviewing the same periodically. II. Institutional Sales Develop Institutional business for company products range. Timely reply to the queries or enquiries of customers through meetings, email or phone. Coordinate with supply chain operations production, stock positions, logistics etc. Carry out secondary market research, conduct surveys and study the competitors and their marketing and sales strategies. Based on this, propose new strategy that will help the organization to get ahead of the competition. Develop and tie-up with potential distributors /agents - who service Institutions with annual contracts and who will commit regular monthly business. Make suggestions to improve the product based on the feedback received from the customers. Train and mentor the local sales representatives and create awareness about the products in the trade by conducting advertising and marketing campaign

Regional Manager We are seeking an experienced and dynamic Regional Manager to lead our sales team. The ideal candidate will be responsible for driving sales growth, developing strategies to expand market share, and ensuring the achievement of revenue targets within the designated region. This role requires strong leadership skills, a strategic mindset, and a proven track record in sales management. Experience Range: 4 - 8 years Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the sales reports. Actively driving and ensuring sale targetachievement, management of sales support function and timely work completion of customers. Recruit, develop & retain respective teams by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivity of the salespersonnel. Drive performance with incentive structure and sales promotion schemes. Collect market feedback and provide periodic updates to the management for formulation of policy & strategy. Penetrate all targeted accounts and originate sales opportunities for the companys products and services. Set up and deliver sales presentations, product/service demonstrations on daily basis withhis/her team. Ensure systematic follow-up with the client organizations to take the sales pitch to time boundclosure. Ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Conduct performance review for his/her team on regular basis Skills Required: B2B , Acquisition Sales , Directing Teams , Revenue , Revenue & Profit Growth , Revenue Analysis Candidate Attributes: MBA with 4+ yrs. of experience in Sales / Acquisition Hands on experience in building channel partners and in leading large team in Sales AcquisitionProcesses Build Rapport with team via consultative sales approach Strong listening, questioning and networking skills Report management/ analysis/alignment skills Preference for candidates with Team handling experience of 40+ individuals (at-least 3yr+ experience) Job Code: KL-MBEUGD9Q

Role & responsibilities : Driving Tied Agency Distribution Channel 1) Build a productive and motivated agent network and Full Time Employees - ASM + SM + SSM + ABM + DBM as per Plan 2) Quality check on agent & inducting them in the company. 3) Leveraging the business through Training initiatives and its delivery Scripting the business growth Achieve desired activity/productivity targets through the respective Sales Managers . Execution of the Annual Business on Revenue & Distribution targets Supporting and monitoring low performing Sales manager Monitoring and driving the agency business model to achieve desired business plans and career aspirations. Ensuring competition mapping and awareness in the local markets and feed HO with information for advance planning. Ensure availability of the required number of trained SM and agents and support resources in all areas; Monitor recruitments and induction of Agents& Sales managers. Responsible for managing, monitoring, evaluation and rewarding of SM/agents on time to time basis. Ensure Sales manager achieve thier goals as prescribed from time to time Lead and guide identified colleagues by providing them with performance feedback, training and the required growth opportunities to ensure that subordinates are developed for higher-level roles Responsible for the operation of the branch(es) inclusive of the following activities : administration, staff management, marketing & sales, financial results. Establish objectives, credit policies, marketing and sales strategies. Overall responsibility for all services. Ensures all Sales Managers are trained on company products and company guidelines. Is also responsible for ensuring that all training requirements for the Agents are met with. Will help in coordinating branch requirements with other divisions.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Provider Inbound.