Tax ACR - Engagement Controller - Senior Manager

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Engagement Controller

Role Summary:

EY GDS is seeking a dynamic and experienced Engagement Controller to lead and deliver multi – country accounting Engagement. The ideal candidate will possess understanding of key financial processes across P2P, O2C and R2R, along with strong team management and leadership skills. The candidate should possess the experience of running a large engagement in a shared services, including driving transformation initiatives for productivity generation. A strong background of acting as a service delivery and solution lead with knowledge of transformation technology like Blackline, Celonis, Gen AI is needed. Having Aviation sector experience is a plus with hands on working experience with S4 Hana Financial Modules. This role offers a unique opportunity to drive operational excellence and contribute to the strategic direction of our engagement team to drive margins and revenue. Experience of managing multi – country projects and handling multi-geography teams would be an added advantage.

Key Responsibilities:

• Key point of contact for Client and Engagement Partner.
• Identify pull through opportunities to increase revenue and collaborate with onshore engagement partners to close on opportunities.
• Strong experience in finance process improvement projects, finance transformation, target operating model design, setup or implementation of finance and accounting shared service centres
• Assist onshore partners in strategizing contract renewals and scope expansions.
• Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
• Identify scope creep ins and establish processes to price out-of-scope work.
• Working closely with the project management office on CRNs and billings.
• Lead and/or manage transformation of Finance operations involving digital interventions at client projects
• Identify and drive (internally & externally) service excellence and transformation in Finance projects with agreed timelines and ROI. Inculcate Continuous Improvement culture in the team.
• Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, , and monitoring timely client billing to minimize unbilled amounts.
• Collaborate with global process owners to drive service transformation.
• Lead client visits, showcase EY capabilities, and organize workshops focused on process improvements and transformation.
• Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).
• Promote EY strategic initiatives and support client adoption.
• Devise and maintain robust governance structures with clients and EY management.
• Monitor adherence to contractual KPIs/SLAs.
• Manage escalations, perform root cause analysis, and resolve client issues.
• Conduct annual client feedback surveys and identify improvement areas.
• Maintain data integrity and confidentiality and follow EY approved protocols and Tools to ensure governance and adherence
• Periodically assess service delivery effectiveness through tracker and checklist reviews.

Qualifications & Experience:

• 15+ years of relevant experience with a Master’s degree in Business Administration with specialization in Finance from premier institutes in India , or 12+ years of experience with a relevant professional qualification like CA/CPA/ACCA.
• Proven thought leadership and experience in Managing multi- country engagement spanning across P2P, O2C and R2R, with a strong track record of delivering excellence.
• Strong leadership skills with the ability to inspire, mentor, and develop a high-performing team.
• Excellent communication, analytical, and problem-solving abilities.
• Strategic thinker focused on operational excellence and process improvement.

Soft Skills:

• Accountability and thought leadership in service delivery.
• Strategic thinking and a commitment to process improvement.
• Strong people management and development orientation.
• Effective communication and relationship-building skills.
• Financial and business acumen.
• Proven ability to collaborate with leaders across geographies and manage deliverables in a fast-paced, metrics-driven environment.

Additional Information:

• This role may require extended working hours during peak project periods and occasional travel
• Location is based in Bangalore and selected candidate if given the offer would be willing to relocate
• The candidate may also be required to work shifts that overlap with APAC business hours to facilitate collaboration with EY and client stakeholders

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