Systems Engineer

Job Description

Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Job Title : System Engineering - Network Ops Entity : MSS Line of Business/Department :TSG Location : Bangalore /Gurgaon Full Time / Part Time: Full Time Reporting to : VP Skills And Competencies 3+ years’ experience in global network operations team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company’s security team Liaise with vendors and other IT personnel for problem resolution Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in on-call rotation, weekend changes and provide after-hours support. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Provide expert technical support and solve complex problems Provide training to end-users and other team members as needed Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About The Team The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network operations team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.