Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.Be part of the global Viridien/Sercel group, Concept Systems is the world leading provider of software systems and services for oil and gas exploration. We have also moved into markets beyond Oil & Gas with Marlin, a portfolio of innovative software and services for the marine industry including energy, ports and logistics.For over 40 years, our software teams have been committed to delivering innovative, client-driven solutions. Our dedication to continuous development ensures that our customers not only have access to, but also help define the latest advances in technology.

Job Overview

To provide first and second line technical support for the Marlin OLMS containerised architecture solution running on SUSE Rancher Kubernetes Engine (RKE2), deployed across multiple ONGC data centres. The successful candidate will ensure system availability, handle incident resolution efficiently, and perform proactive maintenance tasks. The role starts as a

6-months contract position

and will be located at client premises.

Provide timely first and second line support for end-user application issues, network troubleshooting, and server or VM-related problems.
Monitor the performance and health of the Marlin OLMS clusters using internal monitoring tools, responding promptly to alerts and alarms.
Support database nodes, control plane nodes, application services nodes, and core services nodes, performing routine checks and basic administrative tasks.
Assist in managing SAN storage including volume monitoring, mounting, and issue resolution.
Collaborate with infrastructure teams for provisioning VMs, network resources, and storage requirements as per Marlin OLMS specifications.
Support the deployment and update processes of guest OS (SUSE Linux Micro), Kubernetes infrastructure, and Marlin OLMS containerised services.
Document incidents, service requests, and solutions within the support ticketing system, ensuring accuracy and completeness.
Escalate unresolved or complex issues to 3rd line support or Sercel engineers as per defined SLAs and escalation paths.
Assist with DR failover processes and high availability testing as required, ensuring minimal disruption and downtime.
Participate in routine system backups verification and assist with data recovery activities if necessary.

Key Skills & Experience

Strong foundational knowledge in Linux operating systems, ideally with experience in SUSE Linux.
Familiarity with virtualisation technologies, specifically managing Virtual Machines in hypervisor environments.
Practical experience or understanding of Kubernetes, specifically SUSE RKE2.
Ability to interpret and utilise system monitoring tools and dashboards.
Proficient in diagnosing network issues and basic SAN storage management.
Ability to support web applications, API servers, and integrated external data sources (AIS/Heli feeds, SAP, Power BI, EFMS, etc.).
Good communication skills and the ability to liaise effectively with internal teams and external vendors.
Prior experience in a technical support or systems administration role, preferably within containerised infrastructure environments.

Desired Job Skillsets

Certifications such as SUSE Linux or Kubernetes Administrator (CKA).
Prior experience supporting IT systems within the Oil & Gas sector.

Personal Attributes

Strong analytical and problem-solving skills.
Ability to manage multiple tasks effectively under pressure.
Proactive and able to anticipate issues before they arise.
Detail-oriented with excellent documentation skills.
Collaborative team player with a commitment to continuous learning.

Why Work with us?

At Viridien, we are dedicated to providing the needs of our employees; and we know every employee has unique personal goals, family circumstances, and preferences. That is why we offer a wide array of benefits to promote and enhance your total well-being.Join us and share your talent and imagination to ‘SEE THINGS DIFFERENTLY’We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.

More Jobs at Viridien

Imaging Geophysicist

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Imaging Geophysicist

Airoli, Navi Mumbai, Maharashtra

Experience: Not specified

Salary: Not disclosed

Imaging Geophysicist

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Imaging Geophysicist

Mumbai

3.0 - 7.0 yrs

INR 5 - 9 Lacs

Support Engineer

Thane, Maharashtra, India

40.0 - 40.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Viridien

Renewable Energy

Solar City

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Support Engineer