Support Engineer

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About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Role Overview

The L2 Support Engineer will be responsible for providing application support for business-critical systems developed using Mainframe, COBOL, Java, C++, and SQL-based technologies. The role involves incident resolution, performance monitoring, root cause analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Key Responsibilities

• Provide

  L2 application support

  for systems developed in Mainframe, COBOL, Java, and C++ hosted on client infrastructure.
• Troubleshoot and resolve application and production issues with minimal business impact.
• Monitor application performance and system health; proactively identify potential issues.
• Collaborate with

  L1 support, development teams, and stakeholders

  to resolve complex incidents.
• Perform

  root cause analysis (RCA)

  for recurring issues and implement permanent fixes.
• Execute

  SQL queries

  to retrieve data, diagnose problems, and support issue resolution.
• Assist with application deployments, configuration, and release activities.
• Create and maintain

  support documentation

  , SOPs, and troubleshooting guides.
• Participate in

  24×7 on-call support rotation

  for critical applications.
• Communicate clearly with users and stakeholders regarding issue status and resolution progress.

Required Skills & Qualifications

• 4+ years of experience in

  Application Support (L2)

  roles.
• Hands-on experience with

  Mainframe, COBOL (AS400), Java, or C++

  .
• Strong understanding of

  Object-Oriented Programming (OOP)

  concepts.
• Proficiency in

  SQL

  and database troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and in a team-oriented environment.
• Willingness to participate in on-call and shift-based support.

Preferred Skills

• Knowledge of

  ITIL framework

  and incident/problem/change management processes.
• Experience with

  automation tools

  to improve support efficiency.
• Prior experience in a

  financial services or technology-driven environment

  .