Supervisor - Marketing Strategy [T500-21872]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Global Digital Employee Engagement Supervisor

Who is McDonald’s?

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

The Opportunity:

As one of the world’s most recognized brands, McDonald’s strives to be as celebrated for our people as we are for our burgers and fries. We’re committed to creating an engaging and inclusive environment for our restaurant teams, where they feel valued, connected, and proud to be part of the McDonald’s family.

McD Connect

Digital Employee Engagement Supervisor

What will my immediate accountabilities be?

Global Digital Employee Engagement Content Creation:

• Support the Global Digital Employee Engagement Content Strategy by collaborating with cross-functional teams to support employee engagement initiatives, including employee recognition programs, wellness programs, and diversity and inclusion efforts
• Design and produce engaging multimedia Global Employee Engagement Content, including videos, images, and written communications that promote a sense of community and reinforce the company's values and culture

Market Steady State Relationship Management:

• Support with the day to day relationships for markets that have transitioned to the new app, supporting their strategy, along with best practice on how to increase adoption, engagement and employee’s sentiment
• Work alongside Global and Market Insight Teams on market’s KPIs along with top tips on how to increase such metrics

Feedback and Continuous Improvement:

• Establish mechanisms to gather feedback from markets on the app’s performance and user experience.
• Analyze feedback and usage data to identify areas for improvement and work with the vendor and technology team to implement necessary updates.
• Monitor the ongoing impact of the app on employee engagement and operational efficiency, adjusting strategies as needed.

Global Change Management Strategy:

• Support the change management strategy for new markets transitioning to McD Connect app, which can be tailored by each country’s specific needs, driving smooth adoption.
• Work closely with market teams to offer recommendations on how they can customize the global change management strategy and materials to launch the tool successfully in their market, respecting local languages, cultures, and operational practices.

Training and Onboarding:

• Support the creation and delivery of training programs to our market leads, ensuring they are well-prepared to utilize the new app.
• Ensure continuous support post-launch, providing troubleshooting assistance and additional training as needed.
• Enhance global training materials for different audiences, that can be localised, to ensure that market restaurant teams are fully equipped to use the new app effectively.

What Team will I be a part?

You will be part of the Digital Employee Engagement team within GBS.

Who are my customers?

You will collaborate closely with Global People, Technology and Impact colleagues based globally and in market, alongside Global and Market Legal, Operations, Insights and Marketing.

What background do I need to have?

What You Need To Succeed (minimum Qualifications):

• Bachelor's degree in human resources, communications, marketing, or a related field
• 4-8 years of experience in digital employee engagement or a related field
• Excellent leadership skills, ideally having worked in a large global team in a matrixed environment
• Strong communication skills, both written and verbal, and the ability to produce engaging content for a variety of platforms
• Experience deploying employee-facing SaaS solutions (Workday, Workplace SuccessFactors, Cornerstone, Qualtrics, etc.)
• Excellent project management skills and experience, including the ability to manage multiple projects simultaneously and meet deadlines, using both agile and waterfall methodologies
• Ability to develop project schedules, communicate deadlines, ensure project deadlines are met and creatively solve issues
• Strong attention to detail with ability to analyze and interpret information and data
• Strong organizational skill with the ability to balance conflicting priorities and multi-task in a fast-paced environment
• Global and cultural sensitivity with the ability to work with stakeholders from all over the globe and tailor communications style as needed
• Embraces diverse people, thinking and styles

What Will Give You a Competitive Edge (preferred Qualifications):

• Master's Degree in related field
• Experience working with McDonald’s restaurant teams and franchisees

At McDonald’s we are People from all Walks of Life...

“At McDonald’s, we are people from all walks of life…

People are at the heart of everything we do,

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.

do not tolerate inequality, injustice or discrimination of any kind.

, helping to develop skills and drive aspirations