About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Job Title: Cloud Administrator Company Description: McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Job Description: We’re looking for an experienced Cloud Administrator to manage and support our Oracle Cloud Infrastructure (OCI) environment. This role is essential in ensuring the stability, security, and performance of our cloud-based platforms and services. You will work across infrastructure, PaaS, SaaS and integration layers, enabling scalable operations and seamless support. Responsibilities & Accountabilities: The role expects the resource to perform the following functions: Monitor infrastructure health, capacity, and utilization using OCI monitoring tools and dashboards. Proactively monitor Oracle Cloud maintenance events and plan for service windows to minimize downtime. Implement and enforce cloud security best practices, including patching, identity controls, and encryption configurations. Monitor operating system expiry, server logs, and patch compliance in all environments (DEV, TEST, PROD). Collaborate with Oracle Support for issue resolution, service requests (SRs), and change implementations. Follow and enforce established ITIL processes for Incident, Change, and Problem Management. Track and manage tasks using service management tools (e.g., Jira, ServiceNow). Maintain detailed documentation for all configurations, procedures, and architectural changes. Understand and align with the Software Development Life Cycle (SDLC) in relation to deployments, migrations, and enhancements. Provide regular status updates on system health, incidents, and upcoming maintenance. Work cross-functionally with infrastructure, application, and security teams to support cloud-based solutions. Work closely with internal compliance teams to meet ITGC / SOX / Security audit requirements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, Basic Qualifications: Minimum of 4-7 years of experience in cloud administration or a related role. Excellent communication and presentation skills Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Knowledge of security best practices and compliance standards. Preferred Qualifications: Experience with hybrid cloud environments and integrating OCI with other cloud platforms (AWS, Azure, GCP, SAP). Certifications in cloud technologies (e.g., OCI Certified, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator). Experience with automation tools and scripting languages.
About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Title: Specialist – Technology Support Reporting to: Manager - Issue Management. Job Description: The Learning Technology Support Team’s main goal is to support one of the Global IT key pillars – Keep Systems Up and Running. The Learning Support Team provides support to our restaurants; aiming to identify enhancements needed to achieve the goal of delivering a greater technology performance and less reliance on help desk support. Support serves as the link between technology products and restaurants and is focused on continuous improvement of all elements of the Learning technology platform. The Supervisor Technology Support will: Maintain a wholistic understanding of all IT products the Support team assists and offshore vendor capabilities in solving any incidents Monitor ticket queues to escalate tickets and ensure timely resolution of restaurant incidents Proactively identify process improvement gaps and exemplify strong documentation skills Understand what constitutes an issue trend, monitor, and escalate as needed Core Responsibilities: Provide guidance for full range of Learning Technology products the Support team services Cross-train in all Support product areas to effectively provide backup to other team members as needed Work with outsourced vendor support team and foster strong, positive, and cooperative relationships with those teams through effective communication Facilitate the timely resolution of escalated support related incidents by monitoring various ticket queues; understand the proper escalation channels and product capabilities Resolve support incidents as they arise while proactively identifying, analyzing, and interpreting trends or patterns in ticket data sets to offer business recommendations from the findings Understand what constitutes an incident trend, monitor, and escalate as needed Strong reporting capabilities with the ability to drive strategy with data and identify opportunities to drive product improvements. Familiarity with ServiceNow, PowerBI, Microsoft Office, Jira, and Confluence preferred Commitment and flexibility to an on-call support system in the case of major outages Accurately document support incidents and solutions per encounter for future knowledge enhancement Identify knowledge gaps in materials vendors utilize and taken initiatives to bridge the gaps Provide the best possible Owner/Operator and restaurant crew experience with Learning IT products & services by understanding restaurant needs, pain points, and goals Provide input and feedback to leadership to communicate issues, pain points, help effect changes, and better assist restaurants and customers Experience Requirements and Other Optional Requirements: College education or 2 years of restaurant technology experience preferred Experience in McDonald’s restaurant technology preferred Experience working with monitoring and incident management tools such as Service Now preferred Ability to multi-task and stay focused at high levels of productivity Clear, professional, and informative communication style Solutions-oriented approach Customer-centric mindset Team player with a strong work ethic Role is based in Hyderabad at McDonald’s Capability Center
About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Company Description: McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Cloud Engineer III Full-time McDonald's Office Location: Hyderabad Global Grade: G4 Job Description: This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Cloud DevOps Engineer III role is part of the Cloud Infrastructure and Operations team in Global Technology Infrastructure & Operations. The role reports to the Director of Cloud DevOps and is responsible for supporting, migrating, automation and optimization of software development and deployment process specifically for Google Cloud. The Cloud DevOps Engineer III will work closely with software developers, cloud architects, operations engineers, and other stakeholders to ensure that the software delivery process is efficient, secure, and scalable. You will support the Corporate, Cloud Security, Cloud Platform, Digital, Data, Restaurant, and Market application and product teams by efficiently and optimally delivering DevOps standards and services. This is a great opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment. Responsibilities & Accountabilities: Participate in the management, design, and solutioning of platform deployment and operational processes. Provide direction and guidance to vendors partnering on DevOps tools standardization and engineering support. Configure and deploy reusable pipeline templates for automated deployment of cloud infrastructure and code. Proactively identify opportunities for continuous improvement Research, analyze, design, develop and support high-quality automation workflows inside and outside the cloud platform that are appropriate for business and technology strategies. Develop and maintain infrastructure and tools that support the software development and deployment process. Automate the software development and deployment process. Monitor and troubleshoot the software delivery process. Work with software developers and operations engineers to improve the software delivery process. Stay up to date on the latest DevOps practices and technologies. Drive proof of concepts and conduct technical feasibility studies for business requirements. Strive to provide internal and external customers with excellent customer service and world-class service. Effectively communicate project health, risks, and issues to the program partners, sponsors, and management teams. Resolve most conflicts between timeline, budget, and scope independently but intuitively raise complex or consequential issues to senior management. Work well in an agile environment Implement and support monitoring best practices Respond to platform and operational incidents and effectively troubleshoot and resolve issues Provide technical advice and support growth of junior team members Qualifications: Bachelor’s degree in computer science or a related field or relevant experience. 7+ years of Information Technology experience for a large technology company, preferably in a platform team. 6+ years hands-on Cloud DevOps pipeline for automating, building, and deploying microservice applications, APIs, and non-container artifacts. 5+ years working with Cloud technologies with good knowledge of IaaS and PaaS offerings in AWS & GCP. 5+ years GitHub, Jenkins, GitHub Actions, ArgoCD, Helm Charts, Harness and Artifactory or similar DevOps CI/CD tools. 3+ years of application development using agile methodology. Experience with observability tools like Datadog, New Relic and open source (O11y) observability ecosystem (Prometheus, Grafana, Jaeger) Hands-on knowledge of an Infrastructure-as-Code and associated technologies (e.g., repos, pipelines, Terraform, etc.) Advanced knowledge of "AWS" Platform preferably 3+ years AWS/Kubernetes experience or container-based technology. It is good to have experience in working on Code Quality SAST and DAST tools like SonarQube/Sonar Cloud, Veracode, Checkmarx, and Snyk. Experience developing scripts or automating tasks using languages such as Bash, PowerShell, Python, Perl, Ruby, etc. Self-starter, able to come up with solutions to problems and complete those solutions while coordinating with other teams. Knowledge of foundational cloud security principles Excellent problem-solving and analytical skills Strong communication and partnership skills Any GCP Certification. Any Agile certification preferably scaled agile.
About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Who we are looking for: Primary Responsibilities: Builds and maintains relevant and reliable data products that support Finance Analytics. Develops and implements new technology solutions as needed to ensure ongoing improvement with data reliability and observability in-view. Participates in new software development and data engineering initiatives supporting Finance Analytics, ensuring timely and accurate delivery of financial data products. Drive and implement best Data Engineering practices for pipeline development, data governance, data security and quality across financial datasets. Implement security and privacy controls in data workflows, ensuring compliance with finance regulatory requirements. Monitor, troubleshoot, and improve performance and reliability of existing finance data pipeline infrastructure. Staying up to date with emerging data engineering technologies, trends, and best practices, and evaluating their applicability to meet evolving financial analytics needs. Documenting data engineering processes, workflows, and solutions for knowledge sharing and future reference. Partner and collaborate with data engineers, particularly in finance-centric data models and processing frameworks. Ability and flexibility to coordinate and work with teams distributed across time zones, as needed. Skill: Applies technical data engineering expertise to develop reliable pipelines and improve data quality in support of finance and analytics initiatives Bachelor's or master's degree in computer science or related engineering field and deep experience with Cloud computing 3+ years of professional experience in data engineering or related fields Proficiency in Python, Java, or Scala for data processing and automation Hands-on experience with data orchestration tools (e.g., Apache Airflow, Luigi) and big data ecosystems (e.g., Hadoop, Spark, NoSQL) Good working knowledge of Data quality functions like cleansing, standardization, parsing, de-duplication, mapping, hierarchy management, etc. Ability to perform extensive data analysis (comparing multiple datasets) using a variety of tools Effective communication and stakeholder management skills to drive alignment and adoption of data engineering standards Demonstrated experience in data management & data governance capabilities Familiarity with data warehousing principles and best practices. Excellent problem solver - use of data and technology to solve problems or answer complex data related questions Excellent collaboration skills to work effectively in cross-functional teams Work location: Hyderabad, India Work pattern: Full time role. Work mode: Hybrid.