Subject Matter Expert

Role: Subject Matter Expert

Location: Hyderabad

Work Mode: Onsite

What to expect at MediaMint?

We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you!

What do we do?

MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.

Are you a seasoned expert in AdOps or Customer Success workflows? Do you understand the intricate steps, decision points, and nuances of these domains better than anyone? We're looking for Subject Matter Experts (SMEs) like you to transition from doing the work to designing the intelligence that automates it.

This unique role puts you at the forefront of applied AI. You won't just document processes; you will actively create AI agents. You'll translate your deep operational knowledge into the logic and instructions that guide our AI agents, leveraging cutting-edge tools, including Large Language Models (LLMs), to build their operational "playbooks." This is your chance to scale your expertise exponentially and shape the future of RevOps automation.

What You'll Do:

• Deep Workflow Analysis: Dissect complex AdOps or Customer Success workflows into their fundamental steps, decision logic, data requirements, and potential exceptions.
• Agent Logic Design: Architect the "brain" of the AI agent. Define how it should approach tasks, what information it needs, what decisions it should make, and how it should handle variations.
• Encode Expertise: Utilize MediaMint's platforms and tools (including low-code/no-code interfaces like our upcoming Business Logic Workflow Assistant) to translate your workflow knowledge and decision logic into configurations the AI agent can execute.
• LLM Instruction Crafting: Leverage Large Language Models (LLMs) by creating clear, precise, and comprehensive prompts and instructions (playbooks) that guide the agent's actions and communication style.
• Define Data Needs: Identify the specific data points agents need to access or generate to perform their tasks effectively. Liaise with technical teams on data integration points.
• Agent Training & Refinement: Participate actively in testing the agents you design, providing feedback based on your domain expertise to refine their accuracy, efficiency, and handling of edge cases.
• Collaborate for Success: Work closely with Solution Engineers (who handle technical implementation/debugging) and AI/ML teams to ensure your agent designs are technically feasible and achieve the desired outcomes.
• Knowledge Base Creation: Document the agent's capabilities, logic, and intended operational scope.

What You MUST Bring:

• Deep Domain Mastery: 5+ years of hands-on experience and deep subject matter expertise in either Digital Advertising Operations (AdOps) OR Customer Success Operations within a relevant industry (e.g., digital media, publishing, tech platforms, SaaS). You know the workflows inside-out.
• Process-Oriented Mindset: Proven ability to analyze, map, and document complex business processes with meticulous attention to detail.
• Exceptional Instructional Clarity: Skill in breaking down complex tasks into clear, logical, step-by-step instructions suitable for automation. You can explain exactly how things should be done.
• Logical Thinking & Problem Solving: Ability to think systematically, identify patterns, anticipate edge cases, and define logical rules for decision-making.
• Tech Aptitude & Eagerness to Learn: Comfortable working with software tools and platforms. Excited by the prospect of learning how to configure and "teach" AI systems (prior AI experience notrequired, but aptitude is key).
• Strong Communication: Ability to articulate complex domain knowledge clearly to both technical and non-technical colleagues.

Bonus Points If You Have:

• SQL Proficiency: Ability to query databases to understand data relevant to workflows.
• Basic Python Understanding: Familiarity with Python for understanding scripts or data manipulation concepts is helpful but not mandatory.
• Experience with Process Automation Tools: Previous experience using RPA (e.g., UiPath), workflow automation tools, or business process management (BPM) software.
• Experience Creating Training Materials or Playbooks: Proven ability to document procedures effectively.
• Experience in Process Improvement Initiatives: A track record of identifying and implementing workflow efficiencies. Why MediaMint?
• Leverage Your Core Strength: Your deep domain expertise is the most valuable asset you bring to this role – we help you amplify it with AI.
• Become an AI Pioneer: Transition your career into the high-demand field of applied AI and agent creation, shaping the future of work in your domain.
• Direct Impact: See your knowledge directly translated into working AI agents that automate tasks for major global brands.
• Innovation Culture: Be part of a company committed to transformation and investing heavily in its AI capabilities.
• Unique Role: Combine your operational mastery with cutting-edge technology in a way few other roles offer.
• Global Team & Growth: Collaborate with diverse experts and grow within a PE-backed company focused on the future. If you're an AdOps or Customer Success expert ready to take your knowledge to the next level and build the intelligent automation solutions of tomorrow, this is your calling.

If interested, Please Apply Here

About MediaMint

MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients. Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 4 offices. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 2000+ dedicated professionals.