Student Success Executive

Job Title: Student Success Executive

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About Digitaleem

Digitaleem is a modern digital skill training organization dedicated to helping learners build strong career opportunities in high-growth industries through practical and industry-oriented programs. We ensure every student receives the right guidance and support throughout their learning journey.

Role Summary

Student Success Executive

Key Responsibilities

Student Onboarding & Communication

• Welcome students post enrollment and conduct onboarding calls
• Guide students on course structure, schedules, and learning tools
• Provide timely access to LMS and communication groups
• Maintain strong relationships with new learners

Documentation & Operational Support

• Verify documentation and manage student records
• Coordinate internally with finance and training teams for onboarding completion
• Manage CRM data and ensure accurate student lifecycle tracking

Student Support & Engagement

• Handle student queries and provide resolution within defined timelines
• Track student participation and follow up with disengaged learners
• Conduct periodic feedback check-ins to ensure learner satisfaction

Reporting & Coordination

• Maintain weekly onboarding progress reports
• Collaborate with cross-functional teams for smooth process execution
• Share process improvement ideas to enhance student experience

Who We’re Looking For

• Bachelor’s degree (any discipline)
• 0–2 years experience in student support/customer success/operations preferred
• Strong communication skills (English & Hindi)
• Good organisational skills and ability to multitask
• Familiarity with digital tools (Google Workspace, CRM, WhatsApp, etc.)
• Positive, student-first mindset with a problem-solving attitude

Performance Indicators

• Onboarding turnaround time
• Student satisfaction & engagement scores
• Accuracy of documentation and CRM entries
• Retention during onboarding period
• Timeliness of query resolution

What We Offer

• Incentive structure on performance
• Growth opportunities in a fast-scaling EdTech environment
• Learning benefits through Digitaleem programs
• Collaborative and mission-driven culture

📩 Apply Now!