Student Success Executive

2 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title: Student Success Executive

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About Digitaleem

Digitaleem is a modern digital skill training organization dedicated to helping learners build strong career opportunities in high-growth industries through practical and industry-oriented programs. We ensure every student receives the right guidance and support throughout their learning journey.


Role Summary

Student Success Executive


Key Responsibilities

Student Onboarding & Communication

  • Welcome students post enrollment and conduct onboarding calls
  • Guide students on course structure, schedules, and learning tools
  • Provide timely access to LMS and communication groups
  • Maintain strong relationships with new learners

Documentation & Operational Support

  • Verify documentation and manage student records
  • Coordinate internally with finance and training teams for onboarding completion
  • Manage CRM data and ensure accurate student lifecycle tracking

Student Support & Engagement

  • Handle student queries and provide resolution within defined timelines
  • Track student participation and follow up with disengaged learners
  • Conduct periodic feedback check-ins to ensure learner satisfaction

Reporting & Coordination

  • Maintain weekly onboarding progress reports
  • Collaborate with cross-functional teams for smooth process execution
  • Share process improvement ideas to enhance student experience


Who We’re Looking For

  • Bachelor’s degree (any discipline)
  • 0–2 years experience in student support/customer success/operations preferred
  • Strong communication skills (English & Hindi)
  • Good organisational skills and ability to multitask
  • Familiarity with digital tools (Google Workspace, CRM, WhatsApp, etc.)
  • Positive, student-first mindset with a problem-solving attitude


Performance Indicators

  • Onboarding turnaround time
  • Student satisfaction & engagement scores
  • Accuracy of documentation and CRM entries
  • Retention during onboarding period
  • Timeliness of query resolution


What We Offer

  • Incentive structure on performance
  • Growth opportunities in a fast-scaling EdTech environment
  • Learning benefits through Digitaleem programs
  • Collaborative and mission-driven culture


📩 Apply Now!


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