Student Success Executive

10 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title: Student Success Executive

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About SLBS Marklance

SLBS Marklance is a leading edtech platform offering high-quality, job-oriented training programs aimed at empowering students with industry-ready skills. We are committed to delivering excellent learning experiences and strong career outcomes.

Role Overview

Student Success Executive

Key Responsibilities

  • Serve as the primary point of contact for enrolled students.
  • Onboard new students and explain course structure, platform usage, and timelines.
  • Monitor student progress, attendance, assignment submissions, and engagement.
  • Proactively follow up with inactive or struggling students and offer support.
  • Coordinate with trainers, academic team, and placement team for smooth operations.
  • Resolve student queries via phone, WhatsApp, email, or LMS.
  • Maintain student records, progress reports, and feedback sheets.
  • Conduct regular follow-up calls to ensure student satisfaction.
  • Collect reviews, testimonials, and feedback for quality improvement.
  • Support students in placement-related activities wherever required.
  • Ensure overall retention, course completion, and student success metrics.

Skills & Qualifications

  • Bachelor’s degree in any discipline.
  • 2–10 years of experience in student support, counseling, academic coordination, or customer service.
  • Excellent communication and interpersonal skills.
  • Strong organisational and follow-up skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic knowledge of MS Office, CRM or LMS is preferred.
  • A student-first mindset with patience and empathy.

Key Competencies

  • Problem-solving attitude
  • Active listening
  • Time management
  • Ability to handle student concerns professionally
  • Team coordination


For more details contact to +919048016440 or send your resume to hrd@slbsmarklance.com

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