Student Success Executive

Job Title: Student Success Executive

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About SLBS Marklance

SLBS Marklance is a leading edtech platform offering high-quality, job-oriented training programs aimed at empowering students with industry-ready skills. We are committed to delivering excellent learning experiences and strong career outcomes.

Role Overview

Student Success Executive

Key Responsibilities

• Serve as the primary point of contact for enrolled students.
• Onboard new students and explain course structure, platform usage, and timelines.
• Monitor student progress, attendance, assignment submissions, and engagement.
• Proactively follow up with inactive or struggling students and offer support.
• Coordinate with trainers, academic team, and placement team for smooth operations.
• Resolve student queries via phone, WhatsApp, email, or LMS.
• Maintain student records, progress reports, and feedback sheets.
• Conduct regular follow-up calls to ensure student satisfaction.
• Collect reviews, testimonials, and feedback for quality improvement.
• Support students in placement-related activities wherever required.
• Ensure overall retention, course completion, and student success metrics.

Skills & Qualifications

• Bachelor’s degree in any discipline.
• 2–10 years of experience in student support, counseling, academic coordination, or customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and follow-up skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of MS Office, CRM or LMS is preferred.
• A student-first mindset with patience and empathy.

Key Competencies

• Problem-solving attitude
• Active listening
• Time management
• Ability to handle student concerns professionally
• Team coordination

For more details contact to +919048016440 or send your resume to hrd@slbsmarklance.com