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Role: Strategic Account Manager Location: Bangalore, Karnataka, India Experience: 8 - 11 Years Notice Period: 30 Days Job Type: Non-Tech About Company: It is a leading IT Infrastructure Solutions & Services Company that has been actively shaping India’s IT future for the past 12 years. We are a team of passionate, integral, and committed individuals dedicated to driving our nation’s growth curve. We believe in providing people with a platform to thrive, and we aspire to become a role model for this century’s socially responsible companies. We specialize in building robust solutions that address the evolving needs of IT infrastructure, from highly accessible cloud technology to complex captive data centers and intricate security systems. Our expertise ensures these systems remain compatible with rapidly evolving cloud architectures for uninterrupted growth. Our people are actively involved in the design and delivery of mission-critical solutions and services for some of India’s biggest and most impactful businesses. This is an exciting time to work in the System Integration industry, where today’s professionals will define the future path of the nation’s IT infrastructure. About The Role We are seeking a highly experienced and results-driven Strategic Account Manager to join our dynamic team in Bangalore. This pivotal role is ideal for a seasoned professional with a strong background in account management and sales within the technology sector, particularly with expertise in system integration and telecom. You will be responsible for nurturing and expanding relationships with our key enterprise clients, driving significant revenue growth, and ensuring the highest levels of customer satisfaction. The successful candidate will possess a deep understanding of enterprise solutions and a proven track record of managing complex accounts effectively. This is a critical role that will directly impact our business growth and client retention within the rapidly evolving IT infrastructure landscape. Key Responsibilities & Key Performance Indicators (KPIs) Client Relationship Management: Serve as the primary point of contact and trusted advisor for a portfolio of large or complex accounts, fostering strong, long-term strategic partnerships. Revenue & Profitability Targets: Consistently achieve and exceed defined revenue and profitability targets for your assigned accounts, contributing directly to the company's financial growth. Sales Pipeline Management: Develop, manage, and accelerate a robust sales pipeline, actively identifying and pursuing new business opportunities, cross-selling, and upselling within existing client organizations. Solution Selling: Drive the adoption comprehensive range of solutions, including system integration, telecom technologies, Unified Communications, Networking, and Managed Services. Customer Satisfaction: Ensure high levels of customer satisfaction by proactively understanding client needs, addressing challenges promptly, and delivering exceptional service and value. Performance Reporting & Forecasting: Prepare and present regular, insightful account performance reports and accurate sales forecasts to management. Stakeholder Engagement: Effectively negotiate and persuade key internal and external stakeholders within client organizations to drive favorable outcomes and secure new business. Market Insight: Stay continuously informed about industry trends, competitive landscape, and client-specific business challenges to provide strategic value and proactive solutions. Must-Have Skills Experience: 8+ years of demonstrable experience in account management, sales, or a closely related client-facing role. Account Management Track Record: Proven track record of successfully managing large or complex accounts, including achieving revenue targets and expanding client relationships. System Integration & Telecom Expertise: Strong understanding of system integration principles, telecom technologies, and relevant solutions. Enterprise Solutions Familiarity: Familiarity with key enterprise solutions such as Unified Communications, Networking, and Managed Services. CRM Proficiency: Proficiency in using CRM tools (e.g., Salesforce) for pipeline management, reporting, and client data management. Office Suite: Competency in Microsoft Office Suite (Word, Excel, PowerPoint). Good-to-Have Skills In-depth knowledge of Unified Communications solutions. Exceptional negotiation and persuasion skills to effectively influence internal and external stakeholders. Strong analytical mindset coupled with robust problem-solving capabilities. Other relevant industry or sales certifications. Academic Qualifications Bachelor’s degree in business administration, Marketing, or a related field. Skills: sales,telecom technologies,managed services,system integration,crm tools,unified communications,networking,microsoft office suite,system integration & telecom expertise,account management,strategic account manager,crm proficiency Show more Show less
