Strategic Account Manager

Role Overview: As a member of QualityKiosk Technologies, a global leader in Quality Engineering (QE) & Digital Transformation, your primary responsibility will be managing Strategic Accounts. Your main focus will involve developing both long-term and short-term goals and objectives, building trust, and maintaining strong, long-term relationships with clients. Acting as a trusted consultant and partner, you will engage with clients to discuss their vision and plans well in advance. Gaining in-depth knowledge of clients by interacting with various levels and departments and demonstrating superior customer service skills will be essential. Key Responsibilities: - Work on multiple strategic initiatives simultaneously, requiring strong organizational skills to create timelines, budgets, and schedules. - Collaborate with Delivery Program and Project managers to drive initiatives forward. - Analyze issues and devise effective solutions in coordination with various teams within QualityKiosk. - Present trends related to sales, revenue, pipeline, and other key initiatives to both clients and internal management stakeholders. - Provide regular reporting on account progress, quotas, and goals to senior leadership and stakeholders. - Stay informed about the latest industry concepts and actively engage in discussions to generate business value for clients. - Identify unmet needs and co-create solutions with clients to contribute to the overall success of the accounts. - Negotiate 3-5 year contracts with clients and transition annual contracts to long-term agreements. - Ensure high levels of customer satisfaction, as measured by the Customer Satisfaction Index (CSI), with a focus on necessary interventions or corrective actions to maintain a positive CSI index. Qualification Required: - Strong organizational and customer service skills. - Excellent communication and negotiation abilities. - Analytical mindset with the ability to devise effective solutions. - Prior experience in account management or a related field is preferred. (Note: Additional details about the company were not provided in the job description.),