Store Supervisor

Position: Store Supervisor

Qualifications: Graduate.

Industry: Gems & Jewelry

Experience: 2-5 years of experience in backend operations in retail (preferably in the

jewelry or luxury sector)

Key Responsibilities:

1. Inventory Management:

• Manage daily stock updates, reconciliation, and reporting.

• Ensure accurate documentation of stock inflows, outflows, and

transfers.

• Oversee the tagging and labeling of jewelry items with accurate

pricing, descriptions, and codes.

• Conduct routine physical stock audits to prevent losses or

discrepancies.

• Coordinate with the production or procurement team for stock

replenishment and order fulfillment.

2. Order Fulfillment & Packaging:

• Oversee customer order preparation, ensuring items are

accurately packed and ready for delivery.

• Ensure timely coordination with the sales team for special

customer orders or customizations.

• Maintain sufficient stock of packaging materials like jewelry

boxes, bags, and warranty cards.

3. Documentation and Compliance:

• Maintain and organize all backend documents, including invoices,

sales receipts, stock reports, and delivery challans.

• Ensure proper documentation and storage of certificates,

warranty cards, and purchase records.

• Comply with internal audit processes and maintain accurate data

for inventory control.

4. Backend Operations Coordination:

• Coordinate with the sales team to manage stock availability and

on-floor requirements.

• Support the store team during busy periods, such as exhibitions or

promotional events, by preparing jewelry stock and materials.

• Ensure timely dispatch of stock or materials to other stores or

external partners as required.

5. Security and Quality Control:

• Ensure the safe handling and secure storage of jewelry items.

• Conduct quality checks on returned or newly received jewelry to

ensure they meet store standards.

• Monitor stock handling by staff to minimize losses or damages.

6. Reporting and Analytics:

• Generate daily and monthly backend operation reports, including

stock movement and sales analytics.

• Highlight slow-moving or high-demand inventory to the store

manager for better stock management decisions.

7. Team Support and Supervision:

• Train and guide junior backend staff or store helpers in inventory

handling and backend processes.

• Ensure the backend team adheres to store policies and processes.

• Provide prompt backend support to the front-end sales team

during peak hours or high-demand situations.

Key Skills:

• Knowledge of inventory management and reconciliation

processes.

• Strong organizational and multitasking skills.

• Familiarity with ERP systems or inventory management software.

• Excellent communication and coordination skills.

• Attention to detail and problem-solving abilities.

Preferred Knowledge:

• Basic understanding of jewelry types, materials, and quality

standards.

• Familiarity with handling high-value items securely