Store Manager

Key Responsibilities:

• Team Leadership & Development:
• Lead, inspire, and motivate a team of sales executives, technical specialists, and support staff to deliver an outstanding customer experience.
• Coach and develop team members through regular feedback, training sessions, and one-on-one meetings to help them reach their full potential.
• Recruit, hire, and onboard new team members, ensuring they align with Apple’s culture and values.
• Foster a culture of collaboration, accountability, and excellence in customer service.
• Sales & Performance Management:
• Drive the store’s sales performance by setting clear goals, monitoring progress, and developing strategies to exceed sales targets.
• Develop and implement action plans to improve key performance indicators (KPIs) such as sales volume, customer satisfaction, and employee engagement.
• Work with the leadership team to ensure effective execution of promotional campaigns, product launches, and seasonal strategies.
• Customer Experience & Satisfaction:
• Ensure that every customer receives a personalized, seamless, and extraordinary experience, from initial contact to post-purchase support.
• Address customer concerns, resolve escalated issues, and ensure the store meets Apple’s high standards for customer service and product knowledge.
• Lead by example in offering personalized product recommendations, demonstrating Apple’s features and services, and providing expert technical support.
• Operational Excellence & Store Management:
• Oversee day-to-day store operations, including inventory management, product displays, visual merchandising, and stock replenishment.
• Ensure compliance with all Apple operational procedures, policies, and security protocols to maintain a safe and efficient store environment.
• Monitor store expenses and budgets, working to optimize costs while maintaining high standards of service and operations.
• Analyze sales data, customer feedback, and market trends to make informed decisions that drive improvements in store performance.
• Collaboration & Reporting:
• Collaborate with the Area and Regional Manager to set strategic goals and achieve business objectives.
• Prepare and present regular reports on store performance, sales results, and team development to senior leadership.
• Ensure smooth communication and coordination between all departments, including technical, sales, and support teams.
• Marketing & Community Engagement:
• Build strong relationships with local businesses, organizations, and community groups to strengthen Apple’s brand presence.
• Implement and support in-store events, promotions, and product launches to drive traffic and sales.
• Work with the marketing team to execute local campaigns and ensure consistent messaging across all customer touchpoints.

Qualifications & Skills:

• Education:
• Bachelor’s degree in Business, Management, or a related field (preferred).
• Experience:
• 5+ years of experience in retail management, with at least 2-3 years in a leadership role in a high-volume, customer-centric environment (preferably in tech, luxury, or retail management).
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience in managing, developing, and motivating a diverse team to deliver outstanding results.
• Skills:
• Strong leadership, communication, and interpersonal skills with the ability to inspire and engage employees.
• Deep understanding of retail operations, including inventory management, visual merchandising, and sales performance tracking.
• Strong analytical skills to assess store performance and market trends, and adjust strategies accordingly.
• A passion for technology and in-depth knowledge of Apple products and services (or a willingness to quickly learn).
• Ability to handle customer concerns and resolve issues effectively and empathetically.
• High level of organizational skills, time management, and multitasking ability.

Key Competencies:

• Leadership & People Management: Ability to motivate, mentor, and develop a high-performing team.
• Customer Focus: Deep commitment to delivering a personalized, customer-first experience.
• Sales & Results Orientation: Strong drive to meet and exceed sales goals while maintaining a focus on customer satisfaction.
• Problem Solving & Decision Making: Ability to make quick decisions under pressure, balancing business needs with customer expectations.
• Adaptability & Resilience: Ability to thrive in a fast-paced and constantly evolving environment.
• Collaboration: Strong team player with a willingness to collaborate across departments to achieve shared goals.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Management: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person