Key Roles and Responsibility Sales Ownership & Customer Conversion • Drive walk-in to sales conversion, maintain high AOV and UPT. • Ensure consultative selling with complete product knowledge. Lead Management • Track and close all incoming leads effectively through the CRM tool. • Ensure timely follow-ups, accurate lead tagging, and proper closure remarks. Audit & Compliance Readiness • Ensure the store is always audit-ready by maintaining SOPs, hygiene, VM standards, and documentation. • Take full accountability for passing internal surprise audits on store health, process adherence, and compliance. Customer Experience & Escalation Handling • Deliver best-in-class in-store experience aligned with SleepyCat’s brand promise. • Proactively liaise with the Customer Experience (CE) Team for quick resolution of escalations and post-purchase queries. Online Reputation & GBP Health • Monitor and respond to all Google Business Profile (GBP) reviews. • Actively encourage satisfied customers to leave positive feedback and improve store’s digital presence. Maintenance & Upkeep • Ensure zero open store maintenance issues by coordinating with the admin/vendor teams for quick resolution. • Maintain an impeccable store ambience at all times. Basic Requirements • Minimum 4 years of work experience in premium or lifestyle retail, with at least 2 years in a team leadership role. • Proficient in MS Office tools (Excel, Word, PowerPoint) and comfortable working with CRM platforms. • Strong communication skills and experience in managing customer-facing teams. • Open to travel for customer consultations or new store setups, as required. Show more Show less

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