Store Manager

Job Summary:

The Store Manager is responsible for overseeing the daily operations of the fashion retail store, ensuring exceptional customer service, maximizing sales performance, maintaining visual merchandising standards, and managing the store team effectively. This role requires strong leadership, operational excellence, and a passion for fashion trends and retail.

Key Responsibilities:

1. Sales & Business Development

• Achieve and exceed monthly sales targets and KPIs.
• Develop and implement sales strategies to drive footfall and conversion.
• Analyze sales data and market trends to identify business opportunities.

2. Store Operations Management

• Ensure smooth day-to-day operations of the store.
• Maintain inventory levels, oversee stock replenishment, and minimize shrinkage.
• Ensure compliance with company policies, SOPs, and retail standards.

3. Customer Experience

• Deliver exceptional customer service and maintain high service standards.
• Handle escalated customer complaints professionally and promptly.
• Train and motivate the team to provide a personalized shopping experience.

4. Visual Merchandising

• Maintain high visual merchandising standards aligned with brand guidelines.
• Coordinate with the VM team for seasonal changes and in-store displays.
• Ensure attractive product presentation to maximize sales potential.

5. People Management

• Recruit, train, and develop store staff.
• Create staff rosters to ensure adequate coverage during peak hours.
• Conduct regular performance reviews and provide constructive feedback.

6. Reporting & Administration

• Prepare daily/weekly/monthly sales and operational reports.
• Manage store expenses and work within allocated budgets.
• Ensure all company communications are cascaded to the team.

Key Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Sales-driven with a deep understanding of retail KPIs.
• Knowledge of fashion trends, styling, and merchandising.
• Proficient in MS Office and POS systems.