Store Manager

Position Overview: -

Responsibilities:

Store Operations Management:

• Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service. 
• Ensure the store maintains high standards of cleanliness, organization, and presentation. 
• Implement effective merchandising strategies to optimize product visibility and drive sales. 
• Timely opening of Store and adherence to all the processes from store opening to closing 

Staff Management:

• Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets. 
• Schedule and assign tasks to staff, ensuring adequate coverage during operating hours. 
• Provide coaching and performance feedback to staff members to foster professional growth and development.  

Sales and Revenue Generation:

• Develop and implement sales strategies to meet or 

  exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery.

   
• Monitor sales performance, analyze trends, and identify opportunities for growth and improvement. 

• Drive promotional activities and events to increase foot traffic and stimulate sales.

   

Customer Service Excellence:

• Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance. 
• Handle customer inquiries, complaints, and feedback in a professional and timely manner. 
• Build and maintain strong customer relationships to foster loyalty and repeat business. 

Inventory Management:

• Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts.

   

• Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies.

   
• Manage product returns, exchanges, and damaged goods in accordance with company policies. 

Financial Management:

• Tracking expenses and revenues to ensure profitability. 
• Implement cost-control measures to optimize operational efficiency and maximize profit margins.  
• Effective management of cash & payments compliance 

Compliance and Safety:

• Ensure compliance with all company policies, procedures, and regulations governing retail operations. 
• Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols. 
• Loss Prevention & Pilferage Control of the store