Store Manager

A Store Manager at a garment store is responsible for overseeing day-to-day operations, managing staff, ensuring excellent customer service, and driving sales. Here’s a breakdown of the key roles and responsibilities for this position:

1. Sales and Revenue Generation:

• Driving Sales: Setting and achieving sales targets by motivating the team and ensuring that store displays, promotions, and stock align with customer demand.
• Upselling & Cross-Selling: Encouraging sales through techniques like upselling, cross-selling, and personalized recommendations.
• Tracking KPIs: Monitoring key performance indicators (KPIs) such as sales, customer foot traffic, conversion rates, and average transaction value to ensure growth.

2. Customer Service:

• Ensuring High Customer Satisfaction: Delivering exceptional customer service by resolving complaints, offering product knowledge, and ensuring a positive shopping experience.
• Handling Returns and Exchanges: Managing customer complaints regarding returns, exchanges, or refunds, ensuring the process is smooth and in line with company policies.
• Creating a Welcoming Atmosphere: Training staff to provide friendly, knowledgeable service and maintaining a welcoming store environment.

3. Staff Management and Training:

• Recruitment and Hiring: Hiring new team members when needed, ensuring that the staff has the right skills and attitude for the job.
• Training and Development: Training staff on customer service standards, product knowledge, visual merchandising, and store operations. Offering ongoing coaching and support.
• Shift Scheduling: Creating and managing employee work schedules to ensure the store is adequately staffed at all times, especially during peak hours.
• Performance Management: Conducting performance reviews, providing feedback, and addressing any performance issues or behavioral concerns.

4. Inventory Management:

• Stock Management: Overseeing inventory control, ensuring stock levels are sufficient, and ordering new merchandise as needed. Implementing loss prevention strategies.
• Merchandising: Ensuring that the store is well-stocked and visually appealing, arranging products in an organized manner to promote sales (based on the season, trends, or promotions).
• Stock Replenishment: Monitoring product turnover and replenishing stock to maintain an attractive and well-stocked display.

5. Visual Merchandising:

• Product Display: Ensuring that all garments are displayed in an appealing and organized way, considering factors like color coordination, size availability, and seasonal trends.
• Store Layout: Regularly updating the store layout to attract customers and enhance their shopping experience. Ensuring the store is tidy and easy to navigate.

6. Financial Management:

• Budgeting and Expense Control: Managing store budgets and ensuring financial goals are met. Keeping operational costs in check without compromising on customer service.
• Sales Reporting: Keeping track of daily, weekly, and monthly sales figures and reporting to upper management. Analyzing trends to adjust strategies as needed.
• Cash Handling: Managing cash flow, conducting cash reconciliations, and ensuring accurate record-keeping of transactions.

7. Compliance and Safety:

• Store Policies: Ensuring adherence to company policies, such as dress code, code of conduct, and customer service standards.
• Health and Safety: Ensuring that the store is clean, safe, and well-maintained. Ensuring compliance with health and safety regulations and protocols.
• Loss Prevention: Implementing strategies to minimize theft and damage, including conducting regular stock audits and working with security personnel.

8. Marketing and Promotions:

• Local Marketing: Collaborating with marketing teams to implement local promotions, sales events, and social media campaigns that drive foot traffic and increase brand visibility.
• Seasonal Promotions: Planning and executing sales events or discounts, especially around high-traffic periods like holidays, back-to-school, or end-of-season sales.

9. Store Performance and Reporting:

• Reporting to Upper Management: Providing regular reports on store performance, sales figures, customer feedback, and employee performance.
• Analyzing Sales Trends: Evaluating the effectiveness of sales strategies, customer preferences, and market trends to make informed decisions about product selection, promotions, and pricing.

10. Building Customer Loyalty:

• Customer Engagement: Building a relationship with customers to create repeat business. Encouraging customers to join loyalty programs or sign up for promotional offers.
• Feedback Collection: Actively seeking feedback from customers and addressing concerns to improve the overall shopping experience.

A Store Manager in a garment store must be organized, customer-oriented, and capable of balancing a variety of responsibilities. Strong leadership skills, problem-solving abilities, and a keen understanding of fashion trends are essential for success in this role.

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Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)

Work Location: In person