Job
Description
A Store Manager at a garment store is responsible for overseeing day-to-day operations, managing staff, ensuring excellent customer service, and driving sales. Here’s a breakdown of the key roles and responsibilities for this position: 1. Sales and Revenue Generation: Driving Sales: Setting and achieving sales targets by motivating the team and ensuring that store displays, promotions, and stock align with customer demand. Upselling & Cross-Selling: Encouraging sales through techniques like upselling, cross-selling, and personalized recommendations. Tracking KPIs: Monitoring key performance indicators (KPIs) such as sales, customer foot traffic, conversion rates, and average transaction value to ensure growth. 2. Customer Service: Ensuring High Customer Satisfaction: Delivering exceptional customer service by resolving complaints, offering product knowledge, and ensuring a positive shopping experience. Handling Returns and Exchanges: Managing customer complaints regarding returns, exchanges, or refunds, ensuring the process is smooth and in line with company policies. Creating a Welcoming Atmosphere: Training staff to provide friendly, knowledgeable service and maintaining a welcoming store environment. 3. Staff Management and Training: Recruitment and Hiring: Hiring new team members when needed, ensuring that the staff has the right skills and attitude for the job. Training and Development: Training staff on customer service standards, product knowledge, visual merchandising, and store operations. Offering ongoing coaching and support. Shift Scheduling: Creating and managing employee work schedules to ensure the store is adequately staffed at all times, especially during peak hours. Performance Management: Conducting performance reviews, providing feedback, and addressing any performance issues or behavioral concerns. 4. Inventory Management: Stock Management: Overseeing inventory control, ensuring stock levels are sufficient, and ordering new merchandise as needed. Implementing loss prevention strategies. Merchandising: Ensuring that the store is well-stocked and visually appealing, arranging products in an organized manner to promote sales (based on the season, trends, or promotions). Stock Replenishment: Monitoring product turnover and replenishing stock to maintain an attractive and well-stocked display. 5. Visual Merchandising: Product Display: Ensuring that all garments are displayed in an appealing and organized way, considering factors like color coordination, size availability, and seasonal trends. Store Layout: Regularly updating the store layout to attract customers and enhance their shopping experience. Ensuring the store is tidy and easy to navigate. 6. Financial Management: Budgeting and Expense Control: Managing store budgets and ensuring financial goals are met. Keeping operational costs in check without compromising on customer service. Sales Reporting: Keeping track of daily, weekly, and monthly sales figures and reporting to upper management. Analyzing trends to adjust strategies as needed. Cash Handling: Managing cash flow, conducting cash reconciliations, and ensuring accurate record-keeping of transactions. 7. Compliance and Safety: Store Policies: Ensuring adherence to company policies, such as dress code, code of conduct, and customer service standards. Health and Safety: Ensuring that the store is clean, safe, and well-maintained. Ensuring compliance with health and safety regulations and protocols. Loss Prevention: Implementing strategies to minimize theft and damage, including conducting regular stock audits and working with security personnel. 8. Marketing and Promotions: Local Marketing: Collaborating with marketing teams to implement local promotions, sales events, and social media campaigns that drive foot traffic and increase brand visibility. Seasonal Promotions: Planning and executing sales events or discounts, especially around high-traffic periods like holidays, back-to-school, or end-of-season sales. 9. Store Performance and Reporting: Reporting to Upper Management: Providing regular reports on store performance, sales figures, customer feedback, and employee performance. Analyzing Sales Trends: Evaluating the effectiveness of sales strategies, customer preferences, and market trends to make informed decisions about product selection, promotions, and pricing. 10. Building Customer Loyalty: Customer Engagement: Building a relationship with customers to create repeat business. Encouraging customers to join loyalty programs or sign up for promotional offers. Feedback Collection: Actively seeking feedback from customers and addressing concerns to improve the overall shopping experience. A Store Manager in a garment store must be organized, customer-oriented, and capable of balancing a variety of responsibilities. Strong leadership skills, problem-solving abilities, and a keen understanding of fashion trends are essential for success in this role. Let me know if you'd like more details on any specific responsibilities or tips for success in this position Job Types: Full-time, Permanent Pay: ₹10,945.35 - ₹42,944.80 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Work Location: In person
