Store Manager

Job Title: Store Manager – Leading Formalwear Brand

Location:

Reporting To:

Employment Type:

Role Overview

Store Manager

Key Responsibilities:

Customer Experience

• Create a warm, engaging, and personalized shopping environment for all visitors.
• Drive high standards of customer service and product knowledge within the team.
• Handle customer concerns and queries with professionalism, empathy, and speed.
• Champion consultative selling to help customers discover ideal fits and styles.

Team Leadership

• Recruit, onboard, and develop team members to reflect the brand’s excellence.
• Motivate and inspire the team to meet and exceed sales and service goals.
• Conduct regular team training, performance reviews, and development plans.
• Foster a culture of accountability, enthusiasm, and continuous improvement.

Sales & Operations

• Achieve and exceed monthly and quarterly sales targets.
• Monitor KPIs such as footfall conversion, average transaction value, and UPT.
• Manage inventory levels, stock rotation, replenishment, and loss prevention.
• Ensure timely execution of visual merchandising and promotional strategies.

Brand & Visual Standards

• Maintain visual presentation standards in line with brand guidelines.
• Ensure that store layout, product placement, and displays reflect brand identity.
• Organize in-store events, styling sessions, and exclusive previews to build customer engagement.

Reporting & Compliance

• Prepare accurate daily, weekly, and monthly reports on sales and operations.
• Ensure adherence to all brand, operational, HR, and safety compliance protocols.
• Liaise with corporate teams on marketing, VM, and stock planning initiatives.

Qualifications & Requirements

• 5+ years of experience in premium or formalwear retail, with at least 2 years in a leadership role.
• Proven track record in driving sales, team development, and customer experience.
• Excellent communication, leadership, and interpersonal skills.
• Strong business acumen with an understanding of retail KPIs and metrics.
• Passion for fashion, styling, and delivering refined customer service.
• Flexibility to work weekends, holidays, and peak trading periods.

What We Offer

• Competitive salary + performance-based incentives.
• Employee wardrobe benefits and discounts.
• Learning & development opportunities.
• A chance to represent and grow with a market-leading formalwear brand.