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Customer Care Executive

Customer Care Executive

Acme Services

0 - 1 years

0 Lacs

Powai, Mumbai, Maharashtra

Posted:1 month ago| Platform: Indeed logo

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Skills Required

chat crm support documentation schedule service

Work Mode

Work from Office

Job Type

Full Time

Job Description

1:- Provide prompt, professional, and friendly responses to customer inquiries via email, live chat, and web-based contact forms. 2:-Accurately diagnose customer issues and provide appropriate solutions or alternatives. 3:-Maintain thorough and accurate records of customer interactions using our CRM or ticketing system. 4:- Customer Support Representative specializing in email, chat, and web-based support 5:-Ensure follow-ups are conducted in a timely manner until resolution is achieved. 6:-Identify recurring issues and contribute to the creation of FAQs, knowledge base articles, and support documentation. 7:- Meet or exceed KPIs related to response time, resolution time, and customer satisfaction. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Night shift Rotational shift Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Language: Hindi (Required) English (Required) Location: Powai, Mumbai, Maharashtra (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

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Acme Services

Industrial Machinery Manufacturing

malad-west Maharashtra

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Customer Care Executive