Sr. Observability Engineer - Contract - Remote

World Wide Technology (WWT)

Sr. Observability Engineer role

Position: Sr. Observability Engineer

Duration: 12 months for phase 1, highly likely extension for 12 months phase 2.

Must Have:

• Looking for an expert in the Logic Monitor platform

Job Summary

The Sr. Observability Engineer is responsible for designing, deploying, and optimizing client’s enterprise observability ecosystem. This role delivers hands-on implementation and consulting expertise, focusing on LogicMonitor and modern observability practices to drive actionable insights, predictive analytics, and operational excellence across infrastructure, network, and application layers.

Key Responsibilities

• Deploy, configure, and optimize LogicMonitor for enterprise-scale observability.
• Design and build custom dashboards for actionable insights and performance monitoring.
• Implement and manage data analytics workflows, including advanced scripting in Python for automation and reporting.
• Integrate and manage data pipelines leveraging Kafka and related streaming technologies.
• Ensure seamless data flow into Grafana for visualization and monitoring.
• Develop and maintain integrations between observability, ITSM (ServiceNow), and event management tools (PagerDuty, Slack, BigPanda).
• Standardize alert thresholds, escalation paths, and telemetry mappings across global regions.
• Define and maintain event, alert, and rule logic to ensure accurate correlation and minimal noise.
• Manage data ingestion pipelines from SNMP, syslog, APIs, and third-party sources into LogicMonitor and downstream analytics systems.
• Advise on and implement AI-driven observability tools, including Amazon Bedrock, to enhance predictive analytics and anomaly detection.
• Partner with network, server, and application teams to validate data flows, performance metrics, and dependency mapping.
• Automate configuration and onboarding processes via API and scripting (Python, PowerShell, REST).
• Support incident and problem management teams by correlating events across multiple tools to accelerate root cause analysis.
• Document integrations, processes, and governance models for sustained operational excellence.
• Serve as technical SME supporting observability tool upgrades, testing, and cross-platform enhancements.
• Collaborate with stakeholders to align monitoring strategies with business objectives.

Core Expertise & Skills

• LogicMonitor platform deployment, configuration, and optimization.
• Deep understanding of observability frameworks, best practices, and enterprise monitoring.
• Python scripting for data analytics, automation, and advanced reporting.
• Kafka-based data streaming and integration.
• Grafana dashboarding and visualization.
• Experience with AI platforms and emerging observability technologies, including Amazon Bedrock.
• Familiarity with ITSM and event management systems (ServiceNow, PagerDuty, BigPanda).
• Telemetry protocols (SNMP, syslog, NetFlow, APIs) and data flow architecture.
• Strong understanding of alerting, correlation logic, and performance baselining.
• Excellent analytical, documentation, and communication skills; ability to work across engineering and operations teams.

Required Qualifications

• 5–10 years of experience in network monitoring, observability, or infrastructure engineering roles.
• Hands-on experience with LogicMonitor, Splunk, ThousandEyes, Datadog, Dynatrace, Cisco DNAC, and related platforms.
• Scripting and automation experience (Python, PowerShell, REST APIs).