311 Netflow Jobs

Responsibilities We are looking for a Senior Member of Technical Staff for the OCI Network Monitoring team who has the expertise and passion in solving difficult problems in globally distributed systems, building cloud native observability and analytics solutions at scale using innovative AI/ML solutions. You should be comfortable at building complex distributed AI/ML systems that excel at huge amount of data handling, involving collecting metrics, building data pipelines, and generating analytics using AI/ML for real-time processing and batch processing. If you are passionate about designing, developing, testing, and delivering AI/ML based observability services, are excited to learn and thrive in a fast-paced environment, the NM team is the place for you.Responsibilities Required Qualifications/Desired Qualifications: (Adjust as per focus area) * BS/MS or Equivalent in CS or equivalent relevant area * 4+ years of experience in software development * 1-2 years of experience in developing AI/ML applications using ML models * Proficiency with Java/Python/C++ and Object-Oriented programming * Networking protocol knowledge such as TCP/IP/Ethernet/BGP/OSPF * Networking Management Technologies such as SNMP, Netflow, BGP Monitoring Protocol, gNMI * Excellent knowledge of data structures, search/sort algorithms * Excellent organizational, verbal, and written communication skills * Knowledge of cloud computing & networking technologies including monitoring services * Operational experience running and troubleshooting large networks * Experience developing service-oriented systems * Exposure to Hadoop, Spark, Kafka, Storm, open TSDB, Elastic Search or other distributed compute platforms * Exposure to LLM frameworks such as Langchain and LlamaIndex *.Exposure to LLMs such as GPT-4, Llama 3.1, Cohere Command * Experience with Jira, Confluence, BitBucket * Knowledge of Scrum & Agile Methodologies

Entity: Technology Job Family Group: IT&S Group Job Description: The Network Monitoring Tools Engineer will be responsible for leading, maintaining, and enhancing enterprise monitoring platforms that support proactive identification and resolution of network issues. The role involves configuring, optimizing, and integrating supervising tools to ensure accurate transparency of network health and performance. The incumbent will work with L2/L3 teams, infrastructure engineers, and business partners to deliver actionable insights, streamline fix processes, and continuously improve monitoring capabilities. This role is key in ensuring the supervising ecosystem supports operational stability, reduces downtime, and accelerates problem resolution. Occasional travel (<5%) may be required for specific business needs. Key Responsibilities Supervising Tools Management & Enhancement Administer and maintain enterprise monitoring tools (e.g., SolarWinds, Nagios, PRTG, Splunk, AppDynamics, Wireshark, or similar). Enhance supervising platforms by developing new dashboards, alerts, and reporting capabilities. Integrate supervising tools with ticketing systems (e.g., ServiceNow, Remedy) for streamlined incident handling. Tool Optimization & Troubleshooting Support Ensure monitoring systems deliver accurate real-time visibility of network performance and availability. Fine-tune thresholds, alerting rules, and issue workflows to minimize false positives/negatives. Support L2/L3 teams by providing data, logs, and insights from supervising tools for faster root cause analysis. Operational Perfection Develop automation scripts or templates to improve monitoring efficiency and reduce manual intervention. Regularly review tool performance and implement enhancements for scalability and reliability. Maintain tool documentation, standard operating procedures, and knowledge base articles. Collaboration & Reporting Work closely with network engineering and operations teams to align monitoring coverage with business needs. Generate regular reports on network performance, incidents, and monitoring effectiveness. Provide recommendations for process and tool improvements to management. Compliance & Continuous Learning Ensure monitoring tools and processes comply with organizational and regulatory standards. Stay current on emerging monitoring technologies and best practices. Train and mentor team members in the effective use of monitoring platforms. Qualification and Experience: Graduate [Science Technology] in any field with 3+ years of overall experience. Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident and Problem management / project management. Advanced certifications in Networking or Monitoring Tools are a plus. Essential Hands-on experience managing and enhancing enterprise monitoring platforms. Proficiency in network monitoring & management tools such as: SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor, AppDynamics, Dynatrace, Splunk, Wireshark (or equivalent). Strong understanding of network protocols (TCP/IP, SNMP, NetFlow, Syslog, ICMP, DNS, HTTP/S). Experience with alerting, reporting, dashboard creation, and tool integrations (with ITSM systems like ServiceNow, Remedy, etc.). Scripting knowledge (Python, PowerShell, Shell, or Perl) to automate monitoring tasks and tool enhancements. Familiarity with APIs and integrations for extending tool functionality. Knowledge of network infrastructure components (routers, switches, firewalls, load balancers, WAN optimizers, etc.). Understanding of ITIL processes (Incident, Problem, and Change Management). Soft Skills Strong analytical and problem-solving abilities. Excellent communication and collaboration skills with cross-functional teams. Ability to document, train, and mentor others in tool usage and troubleshooting techniques. Proactive mindset for improving monitoring coverage and reducing downtime. Preferred/Desirable Certifications like: CCNA/CCNP (Cisco), CompTIA Network+, ITIL Foundation, or vendor-specific tool certifications (e.g., SolarWinds Certified Professional, Splunk Core Certified Power User). Versa/Cisco/Juniper Associate level Certification. Fortinet/Juniper SD-WAN knowledge A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security Experience in cloud monitoring (AWS CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to automation frameworks (Ansible, Puppet, or similar) About Bp bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, Network Monitoring, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Scripting Languages, Service operations and resiliency {+ 6 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Overview: Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities: The Senior Support Engineer is responsible for providing advanced technical support and troubleshooting expertise to ensure the stability, availability, and performance of the organization's IT infrastructure. This role involves resolving complex issues, mentoring junior team members, and driving continuous improvement in support processes. The Senior Support Engineer will collaborate with cross-functional teams, leverage their in-depth knowledge of networking, server administration, and systems support, and contribute to the strategic direction of the support function. The ideal candidate will have a strong background in IT infrastructure, possess expertise in relevant technologies, and demonstrate leadership skills. Key Responsibilities Provide advanced technical support and troubleshooting expertise for networking, server, and systems infrastructure, resolving complex incidents, problems, and service requests. Mentor and provide guidance to junior support engineers, assisting with escalated issues and fostering their professional growth. Collaborate with cross-functional teams, including development, operations, and security, to resolve complex technical issues and drive problem resolution. Identify and implement process improvements to enhance the efficiency and effectiveness of support operations, leveraging industry best practices. Take a proactive approach to monitor and analyze system and network performance, identifying areas for optimization and implementing appropriate strategies. Lead and contribute to the development and maintenance of support documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. Participate in on-call rotations to provide 24/7 support coverage for critical incidents and emergencies. Work closely with vendors and third-party providers to troubleshoot and resolve infrastructure-related issues and implement new technologies. Collaborate with project teams to ensure the successful implementation and support of new systems, services, and infrastructure changes. Stay up-to-date with emerging technologies, industry trends, and best practices related to infrastructure management and support. Experience: Exp:- 3+yrs Qualifications and Skills: Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications are a plus. Proven experience as a Support Engineer or similar role, with a strong track record of resolving complex technical issues. In-depth knowledge and hands-on experience in networking protocols, routing, switching, and firewall concepts. Proficiency in server administration and troubleshooting, including Windows Server and Linux environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols and services. Experience with virtualization technologies, such as VMware or Hyper-V. Familiarity with cloud platforms, such as Azure or AWS, and related services. Excellent problem-solving and analytical skills, with the ability to think critically and troubleshoot complex issues. Strong leadership and mentoring skills, with the ability to guide and inspire junior team members. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to manage multiple priorities and work in a fast-paced, dynamic environment. Strong customer service orientation and a commitment to delivering exceptional support. Desired Skills Relevant certifications, such as Microsoft Certified: Azure Administrator Associate or CCNA. Experience with enterprise back-up solutions such as Commvault or Veeam or Redstor. Familiarity with security frameworks and best practices. Understanding of DevOps principles and practices. Experience with monitoring and logging tools, such as Azure Monitor, Whatsupgold, NetFlow Analyzer, Icinga, or Nagios. Experience in working with ticketing tools such as ServiceNow. Mode of Work/Location On-Site at Trivandrum

Overview Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities The Senior Support Engineer is responsible for providing advanced technical support and troubleshooting expertise to ensure the stability, availability, and performance of the organization's IT infrastructure. This role involves resolving complex issues, mentoring junior team members, and driving continuous improvement in support processes. The Senior Support Engineer will collaborate with cross-functional teams, leverage their in-depth knowledge of networking, server administration, and systems support, and contribute to the strategic direction of the support function. The ideal candidate will have a strong background in IT infrastructure, possess expertise in relevant technologies, and demonstrate leadership skills. Key Responsibilities Provide advanced technical support and troubleshooting expertise for networking, server, and systems infrastructure, resolving complex incidents, problems, and service requests. Mentor and provide guidance to junior support engineers, assisting with escalated issues and fostering their professional growth. Collaborate with cross-functional teams, including development, operations, and security, to resolve complex technical issues and drive problem resolution. Identify and implement process improvements to enhance the efficiency and effectiveness of support operations, leveraging industry best practices. Take a proactive approach to monitor and analyze system and network performance, identifying areas for optimization and implementing appropriate strategies. Lead and contribute to the development and maintenance of support documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. Participate in on-call rotations to provide 24/7 support coverage for critical incidents and emergencies. Work closely with vendors and third-party providers to troubleshoot and resolve infrastructure-related issues and implement new technologies. Collaborate with project teams to ensure the successful implementation and support of new systems, services, and infrastructure changes. Stay up-to-date with emerging technologies, industry trends, and best practices related to infrastructure management and support. Experience Exp:- 3+yrs Qualifications And Skills Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications are a plus. Proven experience as a Support Engineer or similar role, with a strong track record of resolving complex technical issues. In-depth knowledge and hands-on experience in networking protocols, routing, switching, and firewall concepts. Proficiency in server administration and troubleshooting, including Windows Server and Linux environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols and services. Experience with virtualization technologies, such as VMware or Hyper-V. Familiarity with cloud platforms, such as Azure or AWS, and related services. Excellent problem-solving and analytical skills, with the ability to think critically and troubleshoot complex issues. Strong leadership and mentoring skills, with the ability to guide and inspire junior team members. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to manage multiple priorities and work in a fast-paced, dynamic environment. Strong customer service orientation and a commitment to delivering exceptional support. Desired Skills Relevant certifications, such as Microsoft Certified: Azure Administrator Associate or CCNA. Experience with enterprise back-up solutions such as Commvault or Veeam or Redstor. Familiarity with security frameworks and best practices. Understanding of DevOps principles and practices. Experience with monitoring and logging tools, such as Azure Monitor, Whatsupgold, NetFlow Analyzer, Icinga, or Nagios. Experience in working with ticketing tools such as ServiceNow. Mode of Work/Location On-Site at Trivandrum What's in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

SUMMARY Please source the profiles based on the below JD: Experience in Meraki Devices. Experience on Fortigate Firewall operations. Experience in performing link/site activation. Experience in Vendor Management. Experience in IPSEC tunnel, VPNs. Experience in Cisco Wifi and Meraki Knowledge on Network project management. Knowledge on Solarwinds monitoring tool. Role: Network Engineer Job Description:Associate/Sr. Associate NETWORK Role Responsibilities: Sr. Associate: Lead the implementation of network projects, including network upgrades, migrations, and expansions. Coordinate with internal teams and external vendors to deploy network equipment, software, and services according to design specifications and project timelines. Lead incident response efforts during network outages or security incidents, coordinating with internal teams and external partners for resolution. Must have knowledge of Static Routing, EIGRP, OSPF, BGP, VLAN, VTP, Truck, inter VLAN, STP, MSTP, stacks, VSS, VPC, VDC. Experience with inter-company routing is preferred. Contribute to the development of long-term network strategies, roadmaps, and architectures aligned with organizational objectives. Hands-on working experience on Cisco Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. Expert knowledge of protocols such as HTTP, SMBSMTP, FTP, DNS, TLS/SSL, TCP, etc. Advanced knowledge of technologies like VPN, VXLAN, VRRP, HSRP, STP, Port channel, NetFlow, and stacking technologies. Knowledge or experience with modern data center fabrics such as Nexus 9K using NDFC (DCNM), Arista VXLAN-BGP-EVPN, or Cisco ACI. Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT, etc). Experience implementing Cisco Nexus 9K and Cisco Catalyst 9K switching. Maintain, lead, and deploy fabric-enabled networks with Cisco DNAC. Knowledge or experience with SD-WAN: - including vManage, vBond, vSmart. The role requires the ability to design, deploy, configure, and manage SD-WAN solutions, encompassing SD-WAN policies, templates, and orchestrators. Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. QoS Implementation. SD-WAN Design and Deployment: Design, implement, and manage SD-WAN solutions, covering components such as vManage, vBond, and vSmart. Design, implement, and manage Cisco Meraki SD-WAN solutions Expert in troubleshooting network issues and familiarity with the necessary tools such as Ping, Traceroute, MTR, NMAP, Telnet, NSLOOKUP etc. Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues. Knowledge or experience with proxy services, particularly BlueCoat hardware and Zscaler cloud-based solutions (ZIA & ZPA), ZIA proxy policies like URL filtering, Malware and file control for users. Knowledge or experience with the Zscaler ZIA portal. Creating Zscaler firewall control policy based on change requests. Associate: Must have knowledge of Static Routing, EIGRP, OSPF, BGP, VLAN, VTP, Truck, inter VLAN, STP, MSTP, stacks, VSS, VPC, VDC. Experience with inter-company routing is preferred. Hands-on working experience on Cisco Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. Expert knowledge of protocols such as HTTP, SMBSMTP, FTP, DNS, TLS/SSL, TCP, etc. Advanced knowledge of technologies like VPN, VXLAN, VRRP, HSRP, STP, Port channel, NetFlow, and stacking technologies. Knowledge or experience with modern data center fabrics such as Nexus 9K using NDFC (DCNM), Arista VXLAN-BGP-EVPN, or Cisco ACI. Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT, etc). Experience implementing Cisco Nexus 9K and Cisco Catalyst 9K switching. Maintain, lead, and deploy fabric-enabled networks with Cisco DNAC. Knowledge or experience with SD-WAN: - including vManage, vBond, vSmart. The role requires the ability to design, deploy, configure, and manage SD-WAN solutions, encompassing SD-WAN policies, templates, and orchestrators. Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. QoS Implementation. SD-WAN Design and Deployment: Design, implement, and manage SD-WAN solutions, covering components such as vManage, vBond, and vSmart. Design, implement, and manage Cisco Meraki SD-WAN solutions Expert in troubleshooting network issues and familiarity with the necessary tools such as Ping, Traceroute, MTR, NMAP, Telnet, NSLOOKUP etc. Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues. Knowledge or experience with proxy services, particularly BlueCoat hardware and Zscaler cloud-based solutions (ZIA & ZPA), ZIA proxy policies like URLfiltering, Malware and file control for users. Knowledge or experience with the Zscaler ZIA portal. Creating Zscaler firewall control policy based on change requests. Good to have: Security Knowledge on Firewall (Cisco ASA, Fortinet, Palo Alto) & NAC(ISE). Familiarity with collecting and analyzing packet captures using Network Protocol Analyzers such as TCPDUMP, and Wireshark on Network Security (SSL/TLS, VPNs, Firewall). Familiar with Authentication systems such as LDAP, MS AD, SAML, & VPN technologies such as IPSEC and Remote access VPN. Good experience working on SolarWinds NPM, NCM, IPAM, and syslog. Qualifications/Experience: Diploma/Any Graduation Associate (3-5Yrs)/Sr. Associate (5-7Yrs) Expert level communication skills

You’ll be Responsible for? Implement, configure, and maintain infrastructure and monitoring tools across on-prem Data Centers (Servers, Networks, Storage, Firewalls) and hybrid Cloud (Azure/AWS). Work closely with Security, Network, Server, and Cloud teams to strengthen overall IT infrastructure posture and align tool deployments with organizational policies. Deploy and manage enterprise monitoring platforms (SolarWinds, Grafana, NTT data) for proactive visibility and alerting. Assist in implementing server/network baselines, access controls, and integrations with Security platforms. Deploy and maintain vulnerability scanning tools (Qualys, Nessus, Rapid7) and coordinate with teams for patch compliance. Implement and maintain Privileged Access Management (PAM) tools such as CyberArk for critical server and network infrastructure. Configure and manage enterprise Antivirus/Endpoint Protection solutions and integrate with monitoring dashboards. Support firewall and network tool integrations, including rule-set monitoring, configuration backups, and device health checks. Provide logs, metrics, and dashboards during incident response and RCA, working alongside Security teams. Maintain documentation, runbooks, and SOPs for tool configurations, integrations, and operational procedures. Assist in automation and AIOps for tool deployment, alert correlation, and reporting. You’d have? Bachelor’s degree in computer science, Information Technology, or a related field. 6 to 10 years of hands-on experience in IT Infrastructure (Servers, Networks, Storage) with a focus on tool implementation and monitoring. Practical exposure to CyberArk PAM deployments, enterprise Antivirus/Endpoint Protection platforms, and integration with DC and server environments. Hands-on experience with vulnerability scanning platforms (Qualys, Nessus, Rapid7) and remediation workflows. Familiarity with any of the Antivirus tools like Microsoft Defender for Servers, Defender for Cloud, Azure Sentinel, and AWS GuardDuty/Security Hub. Experience with Windows/Linux servers, VMware/Hyper-V virtualization, enterprise network devices, and storage systems. Understanding of network infrastructure tools (NetFlow analyzers, Wireshark, Cisco Prime, SNMP-based monitoring). Exposure to firewall platforms (Palo Alto, Fortinet, Cisco ASA) and ability to collaborate with network teams for tool alignment. Scripting/automation skills in PowerShell, Python, or Ansible for tool deployment and reporting automation. Ability to collaborate effectively with cross-functional teams for securing and monitoring enterprise infrastructure. Preferred Certifications: Tool-Focused: SolarWinds Certified Professional, Qualys/Nessus, CyberArk Defender/Trustee, Microsoft Defender Certifications. Cloud & Hybrid: Azure Security Engineer Associate / Administrator, AWS Security Specialty. Infrastructure: Data Center Certifications (Cisco CCNA/CCNP DC), Server/Storage (MCSE, VMware VCP-DCV, Dell EMC, HPE). Network: CCNA/CCNP (Routing & Switching or Security), Firewall vendor certs (Palo Alto, Fortinet). Foundational: CompTIA Security+, ITIL v4 Foundation. Tools & Technologies (Preferred Knowledge): Monitoring: SolarWinds, PRTG, Zabbix, Nagios, Azure Monitor Security & PAM: CyberArk, Microsoft Defender, Azure Sentinel, AWS GuardDuty Scanning: Qualys, Nessus, Rapid7 Antivirus/EDR: Symantec, CrowdStrike, Trend Micro, Microsoft Defender ATP Network: Cisco Prime, NetFlow analyzers, Wireshark, SNMP tools Automation: PowerShell, Ansible, Python Why join us? Impactful Work : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Skills: ITIL, APM & OPM, BMC Remedy Ticketing System, AS400 Administration, 24/7 NOC, Management Information Systems (MIS), SNMP, Manage Engine, Job Title :Technical Support Engineer - NOC Job Purpose Monitor Infra/App alerts in ME Monitoring tools Monitor Mail alerts Log incidents and run bridge calls Run EOD jobs for the Bank Qualification : Any degree Certification: ITIL Foundation, AZ-900, MCSE, CCNA Experience: Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of Bank Responsibilities Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders. Hands-on experience in banking environment Hands On Experience In EOD And SOD (Finacle Preferred) Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage Should have good fluency in English read/write and good verbal communication Perform Incident Analysis for recurring Incidents Backup Monitoring Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Should have experience MIS reports Should have previous experience working and interacting with Senior leadership team members Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts Mandatory ITIL Foundation certified Hands-on in Incident & Problem Management Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Running EOD Batch jobs for Bank

An Amazing Career Opportunity for Senior Network and Security Engineer Location: Chennai, India (Hybrid) Job ID: 41212 About HID Global HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo LinkedIn: www.linkedin.com/company/hidglobal/mycompany/ Are You Ready to Join the Team? Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. CCNP or CCIE is expected for this senior role Duties and Responsibilities include and are not limited to the following. To provide HID Global IT with technical support for the global network environment including assessment and implementation of new capabilities, upgrades etc. This person will be a contributing member of the Global IT Infrastructure team. The position will be based in Chennai, India Preferred Qualities: 5+ years of experience working with production Network and Security enterprise environment. Hands-on experience in AWS environment using Terraform Hands-on experience with Cisco Nexus 9K/2k, Catalyst 9k/4500/3800/2900 and Cisco Wireless LAN controllers. Experience in routing protocols and network security design and implementations for BGP, OSPF, EIGRP, MPLS, VPN, IDS/IPS, NAT/PAT, IPSEC tunnels, HSRP,VRRP, STP, PVST, RSTP and split tunneling Experience in designing, implementing, and testing High Availability (HA) solutions Perform advanced configuration and troubleshooting on network devices like FortiGate firewalls managed using Forti Manager, Cisco (routers, switches, wireless controllers, and Access Points), load balancers Manage and maintain the Routers, Switches, Firewalls, Wireless Controllers, Access points and Load balancers, etc. Strong experience in securing and monitoring network devices Proficient with tools to collect network statistics utilizing protocols (SNMP, NetFlow, Wireshark, etc.) ISP management and escalation experience Be a part of on-call rotation once a month to support network infrastructure in weekend Capable of solving a variety of common technical issues on network and network security Hands-on experience in working with tools like Service Now, Jira, monitoring system, etc. Good to have experience working with Cisco UCS, and cloud connections Experience with Cisco UC, particularly with IOS based voice gateways, a plus. Create and maintain operational process and technical documentation Awareness of global security standards CCNP or relevant vendor equivalent recognized certification preferred Customer Expectations Team player with appropriate aptitude and underlying intellect. Positive attitude and open to share and collaborate in a distributed team setting. Open to learn and grow. Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. This opportunity may be open to flexible working arrangements. HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

An Amazing Career Opportunity for Senior Network and Security Engineer Location: Chennai, India (Hybrid) Job ID: 41214 About HID Global HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo LinkedIn: www.linkedin.com/company/hidglobal/mycompany/ Are You Ready to Join the Team? Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. CCNP or CCIE is expected for this senior role Duties and Responsibilities include and are not limited to the following. To provide HID Global IT with technical support for the global network environment including assessment and implementation of new capabilities, upgrades etc. This person will be a contributing member of the Global IT Infrastructure team. The position will be based in Chennai, India Preferred Qualities: 5+ years of experience working with production Network and Security enterprise environment. Hands-on experience in AWS environment using Terraform Hands-on experience with Cisco Nexus 9K/2k, Catalyst 9k/4500/3800/2900 and Cisco Wireless LAN controllers. Experience in routing protocols and network security design and implementations for BGP, OSPF, EIGRP, MPLS, VPN, IDS/IPS, NAT/PAT, IPSEC tunnels, HSRP,VRRP, STP, PVST, RSTP and split tunneling Experience in designing, implementing, and testing High Availability (HA) solutions Perform advanced configuration and troubleshooting on network devices like FortiGate firewalls managed using Forti Manager, Cisco (routers, switches, wireless controllers, and Access Points), load balancers Manage and maintain the Routers, Switches, Firewalls, Wireless Controllers, Access points and Load balancers, etc. Strong experience in securing and monitoring network devices Proficient with tools to collect network statistics utilizing protocols (SNMP, NetFlow, Wireshark, etc.) ISP management and escalation experience Be a part of on-call rotation once a month to support network infrastructure in weekend Capable of solving a variety of common technical issues on network and network security Hands-on experience in working with tools like Service Now, Jira, monitoring system, etc. Good to have experience working with Cisco UCS, and cloud connections Experience with Cisco UC, particularly with IOS based voice gateways, a plus. Create and maintain operational process and technical documentation Awareness of global security standards CCNP or relevant vendor equivalent recognized certification preferred Customer Expectations Team player with appropriate aptitude and underlying intellect. Positive attitude and open to share and collaborate in a distributed team setting. Open to learn and grow. Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. This opportunity may be open to flexible working arrangements. HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Solarwinds B2 Role : 5-7 years of advanced knowledge of the Solarwinds IT Management Software suite required. Should have extensive expertise in implementation\project plan designing\High Level and Low Level Design Documentation. Knowledge of SNMP Monitoring, Internet Service Monitoring required. Knowledge of ASPX and other development standards available to build Solarwinds GUI content required. Development experience in a Unix/Linux environment with advanced knowledge of OO Perl highly desirable. Database development knowledge and SQL experience (primarily PostgreSQL but some MS SQL and Oracle) required. Strong knowledge of HTML, JavaScript, Ajax and other web development skills desired. Responsible for further developing and enhancing the use of SolarWinds which includes WAN/LAN monitoring, reporting, and alerting. This person will need to have core competencies in the administration, support, and operation of the Orion SolarWinds platform including Network Performance Monitor, Network Configuration Manager, NetFlow Traffic Analyzer, Server and Application Manager, IP Address Manager and other modules Responsibilities for Solarwinds Administrator include, but are not limited to: Experience in the administration, support, and operation of the Orion SolarWinds platform including Network Performance Monitor, Network Configuration Manager, NetFlow Traffic Analyzer, IP Address Manager and other modules Experience with tuning SolarWinds to decrease noise and increase actionable alerts Experience with creating automation scripts using SolarWinds and other tools to execute changes across multiple network devices in a safe manner Extensive experience in using SwSQL or T-SQL to create advanced alerts and reports Knowledge in the use of network management protocols (e.g. SNMP, SNMP Traps, Syslog, ICMP, NetFlow,etc.) Mandatory Skills: Solarwinds . Experience: 3-5 Years .

As a Network Engineer L3, you will be responsible for utilizing your expertise in Cisco / Fortinet technologies including routers, switches, Firewall, wireless, load balancers, and cable testing equipment. Your role will involve designing, analyzing, optimizing, and operating LAN/WAN, wireless, and security devices. You will be expected to capture and interpret packets, demonstrate strong analytical and logical troubleshooting skills, and utilize SNMP and NetFlow for network management and communication baselining. Following established procedures and guidelines, you will be involved in installing, patching, configuring, customizing, troubleshooting, upgrading, integrating, and maintaining infrastructure technology. Identifying and implementing preventative measures to future-proof technologies will be a key aspect of your responsibilities. Your ability to make informed decisions to ensure network services meet customer needs will be crucial. In addition, you will be required to maintain disaster recovery documentation and possess hands-on experience in various areas such as Data Center Technologies, QoS, VoIP, SSL VPN/IPsec VPN, Wireless technologies, Load balancers, Cisco Nexus, and SAN Connectivity. Proficiency in site-to-site VPN, remote VPN, data protection, URL filtering, NAT, QOS, and IPSEC is essential. Experience with performance monitoring tools will also be beneficial for this role. Overall, as a Network Engineer L3, you will play a vital role in ensuring the smooth operation, security, and optimization of network infrastructure to meet the organization's requirements.,

Job Title Network Specialist Job Description Should be responsible for all network activities at data centre and DR like installations, upgradations, migration, incident, performance tuning activities, reporting and patching etc. Should be well versed in Switching, Routing and network equipment. Should have worked on Leaf & Spine Architecture in Data Centre Should have good knowledge in monitoring network with tools (Cisco IOS, PRTG, NetFlow, etc.) Should have worked on large scale data Centre network. Management of Configuration changes of switches/routers when required & periodic backup of configurations Should be able to configure and troubleshooting of Layer2 protocols, such as: VLAN, Private VLANS, VTP, STP, DTP, Trunking, Stacking, Ethernet channel, DOT1Q, ISL, SVI etc. • Should be able to configure IPSEC tunnel between locations. Should be able to configure and troubleshooting of Layer3 Protocols such as: BGP, EIGRP, OSPF, Static Routing, High Availability Protocols (HSRP, VRRP, GLBP), Floating Static Routing, Failover etc. Should provide support for IPv4, IPv6, NTP, ACLs, Route-map, Prefix-Lists, PBR, AAA, TACAS, RADIUS, CEF, IPv6 CEF, SLA, TRACK, SNMP, EEM, Syslog, Flow-export, RADIO, EVPN-VXLAN. Should be able to configure and troubleshooting of Network Load Balancers Datacentre core switching and routing upgrade & maintenance. Router access control management. Fault management of routers and switches. Corrective actions to resolve faults to ensure high network uptime. Troubleshooting and debugging of problems. Deploy monitoring tools for identifying problem areas and early rectifications if require. Periodic fine-tuning to ensure optimal network availability Regular checking for proper functioning of network and assets deployed Should be well versed with EMS tools. Incident, Change and Configuration Management, IOS Upgradation, change request management. Network Specialist at DC will also investigate network issues of DR in liaison with his DR team member

Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure. Responsibilities Direct Responsibilities - IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways) - expérience Oracle SBC, Kurmi, Clobba (Codesoft) - Voice incident troubleshooting and escalation to L3 - Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment. - Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics - BAU support operations in Voice Domain - Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution - Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain - Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes - Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure - Vulnerability Management and finding remediation - Coordinates with onshore teams; interface with vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Proposes solution alternatives, provide impact analysis for any technical changes. - Translates high level objectives into low level work modules and tasks. - Performs requirements gathering and design - ITIL and Change Management experience - Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle Contributing Responsibilities - SOP creation, OPC, other business supporting documentation. - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark Technical & Behavioral Competencies - Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC - Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC And / Or - Working experience on Oracle SBC's - Strong knowledge of SIP - Good knowledge Video endpoints (Cisco kit, Room Bar, etc) - Knowledge of IPC Unigy, Verba and Nice NTR recording - Technical knowledge of Network and Telecom infrastructure. - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark. - ITIL and Change Management experience.

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Job Title: Senior Network Engineer Date 17.03.2024 Department ITIP Location: Mumbai Reports To Business Line / Function: (Direct) Manager - Networks Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose The main activities of the Senior Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSM’s. He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. Networks obsolesce and Tech refresh. Vulnerability Management and finding remediation. SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. Performs requirements gathering and design. ITIL and Change Management experience Contributing Responsibilities Technical & Behavioral Competencies 8 to 15 years of work experience required, minimum 8 years of relevant work experience required large enterprise networks. Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks, Network security and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet) and Proxies (MacAfee, etc.). Troubleshooting skills to identify faults and ensure timely repairs. Experience in administration and troubleshooting of IPAM systems – DNS/DHCP/NTP (Infoblox) Expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Experience in network security, load balancers (F5) Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if Required) B.E or Equivalent CCNA (Routing & Switching) - Mandatory CCNP & CCIE (Routing & Switching) - Preferred Checkpoint Security Administration or Fortinet Network Security Technology/Solutions ITIL V3 Foundation desirable Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level Bachelor Degree or equivalent Experience Level At least 8 years Other/Specific Qualifications (if Required) Ability to engage cust customers independently for ongoing incidents, hight level of ownership and initiative needed Needs to work independently with minimal or no supervision Excellent written, oral and presentation skills Should be able to articulate technical concepts in documentation

As an IT Team Lead with 5-7 years of experience, your primary responsibility will be to manage and guide a 24x7 operational team comprising L2 Support Engineers and Infrastructure Engineers during night and weekend shifts. You will act as a technical lead (L3 level) and escalation authority, ensuring timely resolution of user support and infrastructure issues, adherence to SLA/SLO, and continuous service excellence. Your key responsibilities will include acting as the L3 escalation point for all end-user support and infrastructure issues, monitoring and managing issues related to end-user devices & applications (Windows, Mac, Linux, M365, Intune, Defender) and global network infrastructure (Firewalls, Switches, VPN, Wi-Fi). You will ensure critical incidents and alerts are triaged, escalated, and resolved within SLA, oversee ticket lifecycle in tools like JIRA, and ensure proper documentation and closure. You will lead the night/weekend operations team, ensuring smooth shift execution, coordinating shift handovers with clear status updates and pending actions. Additionally, you will track and manage staff availability, drive knowledge transfers, team mentoring, and technical upskilling. Your role will also involve generating and analyzing shift-wise operational reports, identifying recurring issues, proposing preventive measures or process improvements, and contributing to continual service improvement initiatives. You will supervise the performance of L2 support and infrastructure engineers, conduct regular 1:1s, feedback sessions, and collaborate with senior management on team KPIs. To excel in this role, you should have 5+ years of hands-on technical experience in end-user support and IT infrastructure management at the L3 level, at least 2 years in a team lead or escalation role in a 24x7 environment. Deep understanding of various technologies including M365, Intune, Defender, Windows, MacOS, Linux, Networking, Azure, AD, Entra ID, cloud infrastructure, and monitoring & troubleshooting tools is essential. Strong working knowledge of JIRA, Confluence, TeamViewer, exceptional problem-solving skills, and proven experience in a globally distributed support environment are required. Excellent communication skills with a neutral and clear English accent, as well as reporting, documentation, and presentation skills, are mandatory. Additionally, being Microsoft Certified as an Azure Administrator / Modern Desktop Administrator and having ITIL Foundation or higher certification would be advantageous.,

As a Security Analyst Functional L1 Engineer specializing in Anti-DDoS operations, your primary responsibility will be to ensure the seamless 24x7 shift operations for Managed Security Services. You will be tasked with analyzing DDoS attacks, implementing mitigation strategies, and promptly notifying customers about any incidents. Troubleshooting issues using established processes and methodologies will be a key part of your role, where you will be expected to drive them to resolution efficiently. Effective communication is vital in this role as you will be in regular contact with customers via phone, email, and web portal to address their concerns and ensure that all issues are resolved to their satisfaction. Managing tickets through an internal tool within the SLA timelines is crucial to maintaining service standards. Collaboration with technical teams across different domains will be necessary to handle cross-functional activities and address complex issues effectively. Your technical skills should include a strong understanding of TCP/IP, Subneting, Networking/Routing (BGP), ACL, Netflow, IPSEC/GRE tunnels, and a good knowledge of the Cyber Security Landscape, encompassing various DDoS attack types, vulnerabilities, and preventive measures. Familiarity with web application vulnerabilities/attacks (OWASP), Regex, IPS Signatures, and Python scripting will be advantageous. Hands-on experience with Anti-DDoS products like Arbor, Radware, Akamai, Cloudflare, Incapsula, F5, etc., is highly desirable. To qualify for this role, you should hold a B.E/B-Tech or equivalent full-time degree and possess 1-3 years of experience in Network Security/Cyber Security operations, preferably in Anti-DDoS operations. An active CCNA/CEH certification or any other relevant security certification will be required. Strong communication skills, both verbal and written, are essential to effectively interact with customers and internal teams.,

About The Role Nokia NRS2 certification. Strong understanding of distributed Hardware architecture and hands-on experience on Nokia 7750. Strong service provider router and switching skills including Strong experience on ISIS, MPLS, VPLS, VPRN, EVPN, debug/mirroring services, QOS, LACP, MP-BGP. Knowledge of firewalls, Spine and Leaf architecture, VxLAN would be advantageous. Strong knowledge of Python and GIT to manage configuration templates. Possess excellent communication skills (both written and verbal). Nokia7750 #NRSII #MPLS #EVPN #VPRN #SPNetworks CCIE Service Provider Lab certified (Desirable). Strong experience on ISIS, MPLS, RSVP, TE, QOS, LACP, BGP, BFD, ETHOAM, HSRP, VPLS, Pseudo-wires, VRRP, SNMP, Netflow, IPv4/v6, 6PE, 6VPE, netflow, Segment routing, EPE (egress peer engineering), EVPN and Telemetry. Understanding of distributed Hardware architecture of Cisco NCS 5k, ASR9K and their operating systems. Strong knowledge of Python and GIT to manage configuration templates. Possess excellent communication skills (both written and verbal). CiscoSP #CCIEServiceProvider #VXLAN #SegmentRouting #CiscoNCS

Entity: Technology Job Family Group: IT&S Group Job Description: The Network Monitoring Tools Engineer will be responsible for leading, maintaining, and enhancing enterprise monitoring platforms that support proactive identification and resolution of network issues. The role involves configuring, optimizing, and integrating supervising tools to ensure accurate transparency of network health and performance. The incumbent will work with L2/L3 teams, infrastructure engineers, and business partners to deliver actionable insights, streamline fix processes, and continuously improve monitoring capabilities. This role is key in ensuring the supervising ecosystem supports operational stability, reduces downtime, and accelerates problem resolution. Occasional travel (<5%) may be required for specific business needs. Key Responsibilities Supervising Tools Management & Enhancement Administer and maintain enterprise monitoring tools (e.g., SolarWinds, Nagios, PRTG, Splunk, AppDynamics, Wireshark, or similar). Enhance supervising platforms by developing new dashboards, alerts, and reporting capabilities. Integrate supervising tools with ticketing systems (e.g., ServiceNow, Remedy) for streamlined incident handling. Tool Optimization & Troubleshooting Support Ensure monitoring systems deliver accurate real-time visibility of network performance and availability. Fine-tune thresholds, alerting rules, and issue workflows to minimize false positives/negatives. Support L2/L3 teams by providing data, logs, and insights from supervising tools for faster root cause analysis. Operational Perfection Develop automation scripts or templates to improve monitoring efficiency and reduce manual intervention. Regularly review tool performance and implement enhancements for scalability and reliability. Maintain tool documentation, standard operating procedures, and knowledge base articles. Collaboration & Reporting Work closely with network engineering and operations teams to align monitoring coverage with business needs. Generate regular reports on network performance, incidents, and monitoring effectiveness. Provide recommendations for process and tool improvements to management. Compliance & Continuous Learning Ensure monitoring tools and processes comply with organizational and regulatory standards. Stay current on emerging monitoring technologies and best practices. Train and mentor team members in the effective use of monitoring platforms. Qualification and Experience: Graduate [Science Technology] in any field with 3+ years of overall experience. Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident and Problem management / project management. Advanced certifications in Networking or Monitoring Tools are a plus. Essential Hands-on experience managing and enhancing enterprise monitoring platforms. Proficiency in network monitoring & management tools such as: SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor, AppDynamics, Dynatrace, Splunk, Wireshark (or equivalent). Strong understanding of network protocols (TCP/IP, SNMP, NetFlow, Syslog, ICMP, DNS, HTTP/S). Experience with alerting, reporting, dashboard creation, and tool integrations (with ITSM systems like ServiceNow, Remedy, etc.). Scripting knowledge (Python, PowerShell, Shell, or Perl) to automate monitoring tasks and tool enhancements. Familiarity with APIs and integrations for extending tool functionality. Knowledge of network infrastructure components (routers, switches, firewalls, load balancers, WAN optimizers, etc.). Understanding of ITIL processes (Incident, Problem, and Change Management). Soft Skills Strong analytical and problem-solving abilities. Excellent communication and collaboration skills with cross-functional teams. Ability to document, train, and mentor others in tool usage and troubleshooting techniques. Proactive mindset for improving monitoring coverage and reducing downtime. Preferred/Desirable Certifications like: CCNA/CCNP (Cisco), CompTIA Network+, ITIL Foundation, or vendor-specific tool certifications (e.g., SolarWinds Certified Professional, Splunk Core Certified Power User). Versa/Cisco/Juniper Associate level Certification. Fortinet/Juniper SD-WAN knowledge A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security Experience in cloud monitoring (AWS CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to automation frameworks (Ansible, Puppet, or similar) About Bp bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, Network Monitoring, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Scripting Languages, Service operations and resiliency {+ 6 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

5 - 7 Years 1 Opening Chennai, Kochi, Trivandrum Role description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: • Design, develop, and optimize end-to-end CI/CD pipelines using Jenkins, with a strong focus on Declarative Pipeline syntax. • Automate deployment, scaling, and management of applications across various GCP services (e.g., GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, VPC, Cloud Functions). • Collaborate closely with development teams to ensure seamless integration of applications into the CI/CD pipeline and GCP environment. • Implement and manage logging, monitoring, and ing solutions for cloud infrastructure and applications. • Ensure compliance with security best practices and policies within the GCP environment. • Document processes, configurations, and architectural decisions. Required Skill set: • GCP • AWS • Jenkins (Declarative pipeline) • CICD • Stay up-to-date with the latest GCP services and DevOps best practices. Skills Gcp,Aws,Jenkins About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments Design, develop, and optimize end-to-end CI/CD pipelines using Jenkins, with a strong focus on Declarative Pipeline syntax. Automate deployment, scaling, and management of applications across various GCP services (e.g., GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, VPC, Cloud Functions). Collaborate closely with development teams to ensure seamless integration of applications into the CI/CD pipeline and GCP environment. Implement and manage logging, monitoring, and ing solutions for cloud infrastructure and applications. Ensure compliance with security best practices and policies within the GCP environment. Document processes, configurations, and architectural decisions. Required Skill set: GCP AWS Jenkins (Declarative pipeline) CICD Stay up-to-date with the latest GCP services and DevOps best practices. Skills Gcp,Aws,Jenkins

Role Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing Of Tickets Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation Install software software/tools and patches Stakeholder Management Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments # Areas 1 Data Architecture & Modelling Designed or worked with data models for any domain data Understanding of data normalization vs. denormalization Previous experience with conceptual, logical, and physical data models Have you contributed to designing curated or semantic data layers 2 Technical Skills Comfort level in writing and optimizing SQL queries and Python script Worked with Databricks or Spark-based platforms for data processing Experience with PySpark transformations or data pipelines for Databricks Unity Catalog tables Developed or supported backend queries/models for Power BI reports Experience in building or consuming APIs endpoints Experience with Data catalog or governance tools (Collibra) Exposure to data visualization platforms (Power BI, Tableau) 3 Soft Skills and Domain Experience collaboration with cross-functional teams (engineers, architects, governance leads) Worked with metadata, lineage, or classification in your projects Exposure to cybersecurity data (logs, assets, vulnerabilities, etc.) Have you supported reporting or compliance initiatives in any domain 4 Education and experience 5+ years in data engineering and minimum 3 years experience in Databricks( notebook,unity catalog), Pyspark/Spark & Mysql Bachelors/Masters degree in engineering, Computer science or related background 5 Candidates Availability Candidate is available to join within 0-15 days Candidate is available to join within 15-30 days Flexibility to work from Hyderabad location Good to Have 6 Experience & Knowledge Certifications in Databricks, or cloud platforms Broad knowledge of cybersecurity principles and disciplines Knowledge of ML pipelines or advanced analytics using Databricks. Skills Databricks,Pyspark,Etl,Mysql

Network Team Lead - Technical Operations Role Overview: We are looking for an energetic and dynamic Network Team Lead with around 6-8 years of experience in a data center networking domain with 1-3 years of experience in Software Defined Networking(SDN) specifically in a private cloud & virtualization domain. Responsibilities: Your responsibilities in this role will be centered around the following: Architecting, designing, installing, maintaining, and managing the equipment needed to provide Cloud Network Infrastructure including physical and SDN network framework. Ensuring a high level of availability, flexibility, and network performance and ensuring SLA is maintained. Maintaining, auditing, reviewing, and updating infrastructure documentation. Working collaboratively with the client and team members on day-to-day changes, incidents, and requests. Oversee a team of Network Engineers, provide technical expertise and guidance to the team where required. Evaluate the performance of team members on a periodic basis and provide feedback to the team and HR. Proactively monitoring and analyzing key performance and capacity metrics and trends to assess risks, business impact and provide recommendations. Prepare, review and deliver differentiated solution presentations or technical proposals related to cloud network infrastructure. Manage and/or deliver technical validation activities including Proof Of Concept. Requirements: This is an in-depth technical role with 80% technical and 20% managerial capabilities. This role requires proven experience and the ability to provide hands on technical expertise and mentorship with a keen eye on the compliance of business SLAs and goals. We’ll be evaluating your candidature on the following criteria: At least 6-8 years of experience designing, implementing, and maintaining DataCenter networks, L2/L3 technologies, Cisco/Juniper routers, switches and wireless, Cisco/Juniper/Fortigate firewalls, Load balancer etc. Strong fundamentals and understanding of the following Data Center network technologies: WAN & Routing technologies (Leased lines, GRE VPNs, IPSEC based VPNs, MPLS, BGP,OSPF, VRRP/HSRP, EVPN etc.) Security technologies (Firewalls, ACLs, NAT, IPS, IDS, RADIUS, TACACS+, IAS, VPN technologies) Switching (VLANs, VXLAN LACP, EtherChannel, 802.3ad, VTP, 802.1q) Familiarity with QoS including basic QoS commands and implementations Network monitoring Protocols & Tools (SNMP, NetFlow , Zabbix, PRTG etc.) Good Knowledge of SDN Technologies, preferably hands-on experience on any one of the SDN provider – VMWare NSX, Juniper Contrail/Tungsten, Arista, Cisco etc. Advanced troubleshooting skills and the ability to quickly narrow down and resolve problems. Highly motivated individual who is a self-starter and can demonstrate effective project management and completion of complex network tasks with little guidance. Motivated learner – ability to quickly learn new technologies and keep networking skills current with emerging technologies Experience in handling a team of minimum 4 people in the above role. Bonus attributes that will help your application: Hands-on expertise on CloudStack networking

Role Overview We are looking for an energetic and dynamic Network Team Lead with around 6-8 years of experience in a data center networking domain with 1-3 years of experience in Software Defined Networking(SDN) specifically in a private cloud & virtualization domain. Responsibilities Your responsibilities in this role will be centered around the following: Architecting, designing, installing, maintaining, and managing the equipment needed to provide Cloud Network Infrastructure including physical and SDN network framework. Ensuring a high level of availability, flexibility, and network performance and ensuring SLA is maintained. Maintaining, auditing, reviewing, and updating infrastructure documentation. Working collaboratively with the client and team members on day-to-day changes, incidents, and requests. Oversee a team of Network Engineers, provide technical expertise and guidance to the team where required. Evaluate the performance of team members on a periodic basis and provide feedback to the team and HR. Proactively monitoring and analyzing key performance and capacity metrics and trends to assess risks, business impact and provide recommendations. Prepare, review and deliver differentiated solution presentations or technical proposals related to cloud network infrastructure. Manage and/or deliver technical validation activities including Proof of Concept. Requirements This is an in-depth technical role with 80% technical and 20% managerial capabilities. This role requires proven experience and the ability to provide hands on technical expertise and mentorship with a keen eye on the compliance of business SLAs and goals. We’ll be evaluating your candidature on the following criteria: At least 6-8 years of experience designing, implementing, and maintaining DataCenter networks, L2/L3 technologies, Cisco/Juniper routers, switches and wireless, Cisco/Juniper/Fortigate firewalls, Load balancer etc. Strong fundamentals and understanding of the following Data Center network technologies: WAN & Routing technologies (Leased lines, GRE VPNs, IPSEC based VPNs, MPLS, BGP,OSPF, VRRP/HSRP, EVPN etc.) Security technologies (Firewalls, ACLs, NAT, IPS, IDS, RADIUS, TACACS+, IAS, VPN technologies) Switching (VLANs, VXLAN LACP, EtherChannel, 802.3ad, VTP, 802.1q) Familiarity with QoS including basic QoS commands and implementations Network monitoring Protocols & Tools (SNMP, NetFlow , Zabbix, PRTG etc.) Good Knowledge of SDN Technologies, preferably hands-on experience on any one of the SDN provider – VMWare NSX, Juniper Contrail/Tungsten, Arista, Cisco etc. Advanced troubleshooting skills and the ability to quickly narrow down and resolve problems. Highly motivated individual who is a self-starter and can demonstrate effective project management and completion of complex network tasks with little guidance. Motivated learner – ability to quickly learn new technologies and keep networking skills current with emerging technologies Experience in handling a team of minimum 4 people in the above role. Bonus attributes that will help your application: Hands-on expertise on CloudStack networking.