Sr Manager - Revenue Assurance

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsSpecialization required Computer Sciences/Communication/Engineer + MBA or CA or Similar9+ Relevant ExperienceLocationDighi, Pune

About The Team And Function

ObjectiveRevenue Assurance is a function within telecommunication companies which provides services to review data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.The Function closely work with most of Cross functional teams within company i.e. IT, Network, Sales, Marketing, Customer experience and product to understand business model and services companies offer and deploy controls to identify process gaps and minimize associated leakages and cost.Purpose of your Role The purpose of this position is to support Head of Revenue Assurance in developing Assurance strategy & work with Revenue Assurance team in the deliverance function objectives. Employee is expected to provide assurance on the accuracy and completeness of the Company s data, revenues, minimize instances of negative customer experience and continuously improve business & operational performance efficiency through the Business Assurance Cycle of Prevention, Detection, Analysis, and Response.You will be accountable for(Key Responsibilities)Support in Development & execution of comprehensive Revenue Assurance Framework & Strategy comprising of a mix of operational practices, Policies, Procedures and Automated tools to protect revenue, profits and brand image.Work with RA team and business units with regards to RA activities & prevalence of known high-exposure risks within the company s operations and collaborate to drive essential cross-business change to limit revenue leakages and related risks and optimize savings.Develop Appropriate reporting , continuously reviewing and identifying improvements where appropriate.Ensure that all relevant MIS reports are prepared according to prescribed formats and schedules, so that information on RA is provided to enable analysis of the function s and business performance to support senior management decision-making.Support in detection of Revenue Leakage, Loss to savings ratio & % Recovery on incidents of leakage are as per industry benchmarks.You Are(behaviours to display - DRIVE) Collaborate with various business units to proactively and reactively address identified risks and execute solutions to arrive at acceptable and balanced business risk and customer experience positionsWork on to proactively assess risks, recommend controls, test & validate the deployed changes & controls to mitigate risks to revenues, profits and related customer experience in existing and planned business operations, products, services and infrastructure components.Contact group:Internal/External:Purpose:How often:IT - Billing & BSS OperationsInternalDiscussion and Escalation for Resolution of IT related issuesAs & when requiredOSS/Network OperationsInternalDiscussion and Escalation for Resolution of Network issuesAs & when requiredBusiness/ProductInternalMarketing - Pricing, validation of Business Cases & implementation of changes.Product/Segment TeamsLaunch approval for product launchesSegment - Escalation of product/promotion related issuesAs & when requiredCustomer CareInternalCollaboration with customer care teamAs & when requiredFinance Internal Discussion and supportAs and when requiredYou have experience in (including any education background & Certifications) B.E. / B. tech Degree - Computer Science, Electronics & Communication + MBA / CA or SimilarStrong and effective communicatorsEffective Document writing and Presentation skillsThink strategically.Achieve tangible results.Lead breakthrough change.Exceed customer expectations.Nurture, Inspire and MotivateTarget win-win outcomes